News & Media From Richard Slawsky
When the signal disappears: How vending machines handle cashless payment outages
by Richard Slawsky — Editor, Connect Media
Cashless payments have made vending machines easier to use, but that convenience depends on a chain of technology that usually remains invisible until…
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Does AI really save time in vending operations?
by Richard Slawsky — Editor, Connect Media
For small vending operators, artificial intelligence's biggest benefit may not come from futuristic machines or complicated predictive models. It can be as…
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How vending machines can help reduce plastic, other waste
by Richard Slawsky — Editor, Connect Media
Vending machines are commonly associated with disposable bottles, wrappers and cups, but the same automated infrastructure could help move consumers away from…
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Bouncer Digital founder Juan Carlos Corvera on innovative age verification
by Richard Slawsky — Editor, Connect Media
Juan Carlos Corvera, president and founder of Bouncer Digital, discusses how his technology works, regulatory acceptance and why he believes automated age…
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Research spotlight: Self-service technology moves deeper into health care
by Richard Slawsky — Editor, Connect Media
Two recent research papers illustrate how kiosks and automated dispensing systems could play broader roles in detecting disease, improving access to medication…
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Prepango scores with FIFA merchandise vending machines
by Richard Slawsky — Editor, Connect Media
Automated retailer Prepango used its airport network, remote monitoring and regional sales data to put official World Cup products within reach of travelers…
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Evolvending partners with Amish Pretzel Co. for airport kiosk rollout
by Richard Slawsky — Editor, Connect Media
Evolvending has partnered with The Amish Pretzel Co. to offer freshly warmed pretzel products through automated dining kiosks at U.S. airports.
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Balanced Vending builds on growth with First Choice deal
by Richard Slawsky — Editor, Connect Media
New York-based Balanced Vending expanded its operational footprint by acquiring First Choice Vending earlier this year, adding established routes and micro…
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Studies examine biometric kiosk adoption, predictive vending maintenance
by Richard Slawsky — Editor, Connect Media
Two academic studies examine what it takes to make unattended systems more useful to passengers and more reliable for operators.
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Morrison Healthcare, Blendid bring robotic smoothie kiosk to patient nutrition
by Richard Slawsky — Editor, Connect Media
Morrison Healthcare and food robotics company Blendid have deployed a robotic smoothie kiosk at Mayo Clinic's Methodist Campus in Rochester, Minnesota…
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Studies examine how self-service technology can expand health care access
by Richard Slawsky — Editor, Connect Media
This edition of our academic research roundup looks at two studies exploring how kiosks and vending machines could remove barriers to care in very different…
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Ray Friedrich talks AI, automation, next era of self-service
by Richard Slawsky — Editor, Connect Media
Ray Friedrich reflects on the lessons learned from introducing some of the industry's earliest self-service technologies, discusses how AI is changing customer…
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Nominations open for 2026 Automated Retail & Kiosk Innovation Awards
by Richard Slawsky — Editor, Connect Media
The organizers of the Automated Retail & Kiosk Innovation (ARKI) Show are accepting nominations for the 2026 ARKI Awards, recognizing the companies, products…
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What 2 studies reveal about self-service success
by Richard Slawsky — Editor, Connect Media
Two academic studies suggest the most effective self-service deployments balance automation with accessibility and user-centered design. Although the research…
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Does cash still matter?
by Richard Slawsky — Editor, Connect Media
For many operators, accepting bills and coins remains a strategic business decision. While cash transactions continue to decline, eliminating them entirely…
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Research shows healthcare kiosks are growing smarter — and more human
by Richard Slawsky — Editor, Connect Media
Four published academic studies suggest kiosk and vending technologies are becoming more intelligent, more accessible and more responsive to community needs.
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Beyond route drivers: The growing need for vending technicians
by Richard Slawsky — Editor, Connect Media
As vending machines, micro markets, smart coolers and unattended retail systems become increasingly sophisticated, operators need workers who can do far more…
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What the latest academic research says about kiosks and vending machines
by Richard Slawsky — Editor, Connect Media
Three recent studies examine topics ranging from customer acceptance of self-service kiosks to AI-powered healthcare kiosks and the growing role of vending…
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Tord Olav Dønnum on the future of autonomous foodservice
by Richard Slawsky — Editor, Connect Media
Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help…
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How AI is making vending smarter
by Richard Slawsky — Editor, Connect Media
While the vending industry has embraced technology for decades through cashless payments, telemetry and remote machine monitoring, AI is opening the door to a…
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