Richard Slawsky
Richard Slawsky
In addition to writing, Slawsky serves as an adjunct professor of Communication at the University of Louisville and other local colleges. He holds both a Bachelor’s and a Master’s degree in Communication from the University of Louisville and is a member of Mensa and the National Communication Association.
Recent Contributions
Balanced Vending builds on growth with First Choice deal
by Richard Slawsky — Editor, Connect Media
New York-based Balanced Vending expanded its operational footprint by acquiring First Choice Vending earlier this year, adding established routes and micro…
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Studies examine biometric kiosk adoption, predictive vending maintenance
by Richard Slawsky — Editor, Connect Media
Two academic studies examine what it takes to make unattended systems more useful to passengers and more reliable for operators.
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Studies examine how self-service technology can expand health care access
by Richard Slawsky — Editor, Connect Media
This edition of our academic research roundup looks at two studies exploring how kiosks and vending machines could remove barriers to care in very different…
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Morrison Healthcare, Blendid bring robotic smoothie kiosk to patient nutrition
by Richard Slawsky — Editor, Connect Media
Morrison Healthcare and food robotics company Blendid have deployed a robotic smoothie kiosk at Mayo Clinic's Methodist Campus in Rochester, Minnesota…
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Ray Friedrich talks AI, automation, next era of self-service
by Richard Slawsky — Editor, Connect Media
Ray Friedrich reflects on the lessons learned from introducing some of the industry's earliest self-service technologies, discusses how AI is changing customer…
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Nominations open for 2026 Automated Retail & Kiosk Innovation Awards
by Richard Slawsky — Editor, Connect Media
The organizers of the Automated Retail & Kiosk Innovation (ARKI) Show are accepting nominations for the 2026 ARKI Awards, recognizing the companies, products…
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What 2 studies reveal about self-service success
by Richard Slawsky — Editor, Connect Media
Two academic studies suggest the most effective self-service deployments balance automation with accessibility and user-centered design. Although the research…
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Does cash still matter?
by Richard Slawsky — Editor, Connect Media
For many operators, accepting bills and coins remains a strategic business decision. While cash transactions continue to decline, eliminating them entirely…
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Research shows healthcare kiosks are growing smarter — and more human
by Richard Slawsky — Editor, Connect Media
Four published academic studies suggest kiosk and vending technologies are becoming more intelligent, more accessible and more responsive to community needs.
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Beyond route drivers: The growing need for vending technicians
by Richard Slawsky — Editor, Connect Media
As vending machines, micro markets, smart coolers and unattended retail systems become increasingly sophisticated, operators need workers who can do far more…
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