Features
How to prepare for successful self-service deployments
by Daniel Brown — Editor, Networld Media Group
A panel of self-service veterans convened to discuss self-service deployment strategies during a session on lessons from hundreds of deployments at the…
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‘Situationalization’: The word of 2024
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Technology has delivered the ability to adapt automation to a greater variety of situations, a phenomenon panelists at the Self-Service Innovation Summit…
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Self-service automation and the human touch: 5 rules for success
by Daniel Brown — Editor, Networld Media Group
Panelists shared core trends and rules for success in the evolving landscape of self-service automation at this year's Self-Service Innovation Summit in Miami…
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Hot food vending makes big strides; challenges continue
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In recent years, food preparation and dispensing equipment has evolved, giving vending operators new tools to succeed in this challenging but increasingly…
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What’s next for cashless payments in self service?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of self-service equipment providers covering a range of applications offered their takes on how they're meeting customer demands for expanding cashless…
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Can vending and micro market technology ever be foolproof?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
100% foolproof may not be possible, but convenience services operators continuously find new ways to improve their services and operations with technology.
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How to fight product shrink in micro markets
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While cutting-edge technology and data are key, good old-fashioned people skills and relationship-building (with customers and with your staff) are the…
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Innovation, post COVID challenges top Vending Times best-read 2023 stories
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
2023 proved to be a year of challenges and opportunities for convenience services. Operators were enthused by the technology innovations that came on the…
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Customer expectations for convenience services: Can you deliver?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Improved technology creates new opportunities to meet customer expectations for micro markets, vending and more. A panel explores how during the Self-Service…
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Nailing the right self-service solution; an ever evolving challenge
by Daniel Brown — Editor, Networld Media Group
How do you pick the right kiosk for your customers? This was the topic of a panel discussion, "Check in kiosks: finding the right solution for your venue,…
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New frontiers for convenience dining: How airports lead the way
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Attendees at last week's Self-Service Innovation Summit got an inside view of Burger King’s digital partnership with HMSHost, its airport foodservice partner.
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Do ATMs need more features?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Are advanced features for ATMs useful...or unhelpful?
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Tech exhibits enthrall attendees at Self-Service Innovation Summit
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Attendees at the Self-Service Innovation Summit stayed busy between education sessions by visiting the exhibit area where vendors presented advances in…
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Self-Service Innovation Summit honors 2023 Automation & Self-Service Award winners
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Self-Service Innovation Summit honors the most innovative solutions for kiosks, vending and facilities for adapting to the new normalcy of COVID-19 and its…
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Migrating to self service: A roadmap to success
by Daniel Brown — Editor, Networld Media Group
Mike Abecassis, founder and CEO at GameTime and General Vending Service, delivered the opening keynote address at the Self-Service Innovation Summit, exploring…
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Finalists named for 2023 Automation & Self-Service Awards
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The winners will be honored during an awards presentation at 5 p.m. EST on Dec. 5., when the Summit honors the most innovative solutions for kiosks, vending…
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Burger King’s self service play in airports: An inside look
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Steven MacArthur-Brooks of Burger King will interview HMSHost's Neil Thompson during a keynote presentation at the Self-Service Innovation Summit on Dec. 5 in…
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How Kodak Moments tackles the tech savvy customer: An inside view
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Attendees at the Self-Service Innovation Summit next month in Miami will get an inside view of how the global technology player maintains its service delivery…
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Authentic experiences: How your brand can reach Gen Z for success and customer loyalty
by Daniel Brown — Editor, Networld Media Group
The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.
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ATM, Self-Service Software guide offers exclusive information on industry
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The 2023 ATM and Self-service Software Trends Guide delivers in-depth research based on interviews and survey data from financial institutions worldwide on how…
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