Inspire Brands: Anatomy of a technology transformation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Raghu Sagi of Inspire Brands shared the learnings the organization has uncovered over the last two years and the highlights of its companywide digital…

Summit honors 2021 Self-Service Innovation Awards winners

Networld Media Group honors the 2021 Innovation of the Year (B2B), Innovation of the Year (B2C), Reader's Choice Innovator of the Year (Company), Reader's…

Hudson's self-service technology overhaul; a look behind the scenes

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless…

Southwest operator ready for coffee/pantry service rebound

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The economy in the market PGI Services serves has been dominated by white collar service businesses, and that sector remains critical to the Southwestern…

Guest empowerment: How today’s technology makes it happen

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Raghu Sagi, chief information officer at Inspire Brands, will offer an overview of the technology platforms that drive the guest experience across more than…

The customer journey: How has it changed and what does the future hold?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit Dec.

South Florida vending/OCS veteran prepares for rebound

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Veteran Andy Kartiganer stays busy preparing his business for a return to growth when employers begin rehiring aggressively.

Talking With: Caroline Jeannau, Worldline GSV, on vending’s changing role in a post-pandemic world

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The pandemic has changed consumer habits in such a way that vending has taken on a new role for retailers looking to offer products safely and more…

Product shortages, price hikes hammer convenience services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Just as they were recovering from COVID-19, supply chain issues have socked convenience services operators with product shortages, price hikes and customer…

Self-Service Innovation Awards finalists announced

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Self-Service Innovation Awards will be presented during a presentation on Wednesday, Dec. 15 at 4 p.m. at the Self-Service Innovation Summit.

How SWOT analysis saved our business in difficult times

by Ray Friedrich

Through SWOT we knew in 2008 that the vending industry would be depressed for the foreseeable future, so we looked at this totally unproven, new technology …

Starbucks: 'Pandemic to blame for disappointing China sales'

by Cherryh Cansler — Editor, FastCasual.com

Starbucks reported Thursday that Q4 revenue fell short of expectations, thanks to a 7% drop in same-store sales in China.

Pandemic, demographic change drive sports betting, e-sports

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Appealing to younger audiences, sports betting exchanges and e-sports are also driving the growth of cryptocurrency and other digital assets.

Micro market/technology powerhouse set to boost convenience services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Joe Hessling, founder and CEO of 365 Retail Markets, envisions a big future for the recent merger of his company with Avanti Markets and Lightspeed Automation.

ICXA professional network welcomes 139 B2C executives

by Morgan Petty — Executive Director, ICX Association

Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its professional…

Gaming industry demos rising P2P, digital payments

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Exhibits and educational sessions at the Venetian Expo confirmed that digital payments, which have expanded across nearly all industries worldwide, are even…

Innovation jumpstarts gaming's recovery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Equipment and software manufacturers used much of the pandemic downtime to develop more engaging interactive offerings as the gaming industry rapidly recovers.

Micro markets, technology put Massachusetts operation in recovery mode

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Norwood, Massachusetts based Foley Foodservice has recovered to around 80% of its pre-COVID sales, doubling its business since the low-point of the pandemic.

Dallas restaurateur embraces vending, delivery robots

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Espartaco Borga has deployed 'smart' vending machines and in-store food delivery robots to improve efficiencies for customers while making better use of labor.

Technology helps Maryland convenience services operation weather the pandemic

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While technology proved beneficial when Daniels Vending first deployed it several years ago, the investments proved especially helpful in surviving the…