Vending

Vending Visions launches nationwide remote repair service

Image courtesy Vending Visions

September 24, 2026

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Utah-based Vending Visions has introduced a nationwide remote service that helps vending operators troubleshoot equipment by phone or video, according to a press release. Veteran technician Blane Rustan works with customers whose machines fail to dispense products, reject payments or experience recurring problems, allowing him to inspect symptoms without traveling to the location.

Operators begin by providing the machine's make and model, error messages and a description of the problem. Photographs of the equipment and its identification label may also assist with diagnosis. Some repairs can be completed during the session, while other cases may require replacement parts, additional work or an on-site technician.

Remote sessions do not include a travel charge, although customers pay for the troubleshooting service. Parts, shipping and any subsequent work are priced separately. Founded in 1990, the company will continue providing in-person repairs along Utah's Wasatch Front, including the Salt Lake City area; its nationwide coverage applies only to remote assistance.