Vivian Chan

Vivian Chan is the founder of Lumi Vending, a Queens-based vending and micro market operator serving all five NYC boroughs. She brings over a decade of experience in operations, IT, strategy, and analytics across higher education, multi-location services, and independent consulting. She holds an M.S. in Management and Leadership. She writes to make sense of what she observes in the field, what the data is telling her, and what she's reading across operations, retail, and behavioral research, with a focus on applying that lens to an industry that's mostly run on instinct.

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