Biometric ID verification versus consumer privacy: What's the solution?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As biometiric technology has grown, consumer privacy laws make it critical for self-service devices to comply with these requirements. A panel during the…

How, why AI is driving innovative vending operations

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence is expanding the efficiency of vending operations while also providing a much more engaged and responsive interaction with the customer.

Convenience services cautiously optimistic about 2021

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service providers generally agree the pandemic has raised awareness of the need for new ways to boost customer interaction, but the immediate question on…

Why touchless now drives self service

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Companies and customers alike have demanded more touchless options on account of the coronavirus pandemic. Technology providers have stepped up to the plate in…

How to drive ROI with self-service technology

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Panelists during a live event at the Self Service Innovation Summit addressed how to drive kiosk ROI with touchless solutions and an omnichannel strategy.

Fresh food vending’s time is here; pioneers explore why

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology and changing consumer needs are creating an opportunity for fresh food vending, an area long shunned by traditional vending operators due to cost…

Beyond micro markets: Any product in any location

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Panelists from a range of industry backgrounds brainstorm the future of unattended retail in light of the pandemic, technology and greater consumer demand for…

Self-Service Innovation Virtual Summit honors inaugural Innovation Awards winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The winners of the first Self-Service Virtual Innovation Awards were announced yesterday during the Self-Service Innovation Virtual Summit.

Self-service enters a new era; employees take on new importance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Consumers want self-service, but they also want to speak to an employee when necessary, according to the keynote presentation during the Self-Service…

Self-Service Innovation awards finalists announced

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Self-Service Innovation Summit will honor the B2C Innovation of the Year, B2B Innovation of the Year and Best COVID-19 Solution.

COVID-19’s impact on convenience services by the numbers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

An economic impact study, sponsored by the National Automatic Merchandising Association, puts some hard numbers to the challenges and successes in the…

Cast your vote! Reader’s Choice Company and Person of the Year

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A judges panel reviewed the nominations for the Reader's Choice awards and narrowed them down to five company nominees and five person nominees. It is now up…

Pandemic boosts consumer snacking, Mondelez survey finds

The second annual State of Snacking from Mondelez International found that nearly 90% of consumers are snacking more or the same during the pandemic than…

Pandemic pushes convenience services operators to e-commerce

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

COVID-19 has given a new urgency to the need to serve customers when, where and how they want to be served. Those convenience services operators who offered an…

The pandemic and cash use: What are the facts?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Data from the Federal Reserve indicates consumers have a lot of cash on their hands as a result of the pandemic. Most have used cash while paying in person…

Starbucks boasting speedy recovery

by Cherryh Cansler — Editor, FastCasual.com

Despite reporting sales declines for Q4, Starbucks Corporation President and CEO Kevin Johnson said he was pleased with the chain's finish to the fiscal year…

Beverage service in the pandemic era

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As convenience services operators work to meet health and safety concerns during the pandemic, the solutions they are discovering will find a receptive…

Hair care entrepreneurs build on e-commerce with vending

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Three years after launching their e-commerce business, this entrepreneurial couple began placing vending machines to make their products available to people in…

Touchless solutions to the rescue for convenience services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

365 Retail Markets, Newco Enterprises Inc. and Vendors Exchange International Inc. present touchless solutions for convenience services.

Gaming a bad influence? Research says no

A perception exists that all forms of gaming negatively affect mental health, but the reality is gaming becomes an issue when used in an excessive manner.