On the leading edge? Don’t miss the Self-Service Innovation Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The annual Summit has gained a following as a global brainstorming session for everyone and everything having to do with self-service technology.

Coffee consumption holds steady despite inflation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Americans are aware of the rising cost of coffee and are concerned about inflation, but consumption has not faltered, according to National Coffee Association…

ICXA to honor Elevate winners at 7th annual summit

by Alicia Lavay — Executive Director, ICX Association

The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive…

Holy Cakes! Cupcake vending puts Missouri entrepreneurs on growth track

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Entrepreneurial couple Shelia and Anthony Caviness have turned their passion for cooking into a successful vending business with a custom built machine they…

ATM industry urges Congress to take action on Safe Access to Cash bill

by Bradley Cooper — Editor, Connect Media

Following high profile deadly shootings at ATMs, the industry is calling on Congress to act to protect access to cash.

Convenience drives touchless payments as sanitation concerns subside

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

COVID concern has largely subsided, but many customers continue to appreciate the convenience of scanning a QR code when making a purchase at a vending…

Call for nominations for Automation & Self-Service Awards

Formerly known as the Self-Service Innovation Awards, the Automation & Self-Service Awards will be presented during an awards ceremony at the Self-Service…

Shield T3 taps vending technology to automate COVID testing

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Shield T3 leveraged vending technology to allow college communities to order tests using their electronic health accounts and access COVID test kits at…

Consumers prefer self service to human interaction, but not all are happy about it

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A survey quantified consumers’ preference for self service over in-person purchases, but it also revealed concerns about declining personalization caused by…

Bitcoin ATM operator demands Texas sheriff return funds seized in ransomware scam

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The sheriff claims his office acted appropriately in seizing cash from the machine and returning it to the victim of a ransomware scam. Bitcoin Depot claims…

2023 ICX Summit: Crafting an inclusive experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

Talking With: ICXA Executive Director Alicia Lavay

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…

Voice order at the self-service kiosk? Coming right up

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ben Kaplan of PLNT Burger and Ken Sutton of Yobe Inc. are working on a voice solution that will allow guests to speak their order at a kiosk and pick it up in…

Fast casual PLNT Burger readies self-serve voice order solution

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Following the pandemic, Ben Kaplan has looked to technology to restore personalization to unattended transactions, leading him to an AI-enabled voice order…

Coffee consumption set to continue post pandemic trajectory

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Coffee consumption will continue to improve for the second straight year following the pandemic. Production was hampered in 2021/2022 by meteorological…

3 reasons to attend this year’s ICX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…

Introducing tech? How to get the team on board

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Convenience services operators know they need to use technology. The biggest challenge is getting employee buy-in. Experts offer some insights.

How the changing retail landscape drives demand for convenience services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…

How and why employees hold key to unattended airport concessions

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The need for unattended retail became obvious during the pandemic, but HMS Host employees played a critical role in assisting guests with technology at Phoenix…

Convenience retail innovation mesmerizes attendees at Georgia World Congress Center

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The trade show offered a wealth of innovation such as checkout-free markets, smart glassfront merchandisers, AI enabled biometric identification and age…