Today’s retail/hospitality challenge: Serving ‘digital natives’

A pair of experts from Zebra Technologies offer insight on how retail and hospitality decision makers can address the growing demand for omnichannel shopping.

Self-service leaders talk solutions to pricing, supply chain crisis

by Kevin Damask — Editor, Digital Signage Today

Self-service businesses, dealing with the highest inflation rate to hit the U.S. in nearly 40 years and the ongoing supply chain crisis, are facing a perfect…

Executives bullish amid challenges, share predictions at Self-Service Innovation Summit

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Executives at the Self-Service Innovation Summit cited numerous challenges and opportunities ahead but are confident the industry will meet customer needs.

The 'Phygital' era: Where physical and digital intersect

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Phygital, the combination of digital products and services to deliver physical products or services, took center stage during a panel session at the…

Gamification strikes hard at IAAPA European Expo 2021

by Kevin Williams

Gamification has certainly excited the developer community, with numerous examples on display in Barcelona.

What will tomorrow’s self-service technology look like?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of self-service industry veterans share insights on what new technologies are in store during the 2021 Self-Service Innovation Summit.

Technology, Nestlé Waters' rebranding top Vending Times 10 best read 2021 stories

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Best read technology focused stories in 2021 included artificial intelligence, robotics and amusement and entertainment applications.

Inspire Brands: Anatomy of a technology transformation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Raghu Sagi of Inspire Brands shared the learnings the organization has uncovered over the last two years and the highlights of its companywide digital…

Summit honors 2021 Self-Service Innovation Awards winners

Networld Media Group honors the 2021 Innovation of the Year (B2B), Innovation of the Year (B2C), Reader's Choice Innovator of the Year (Company), Reader's…

Hudson's self-service technology overhaul; a look behind the scenes

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless…

Southwest operator ready for coffee/pantry service rebound

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The economy in the market PGI Services serves has been dominated by white collar service businesses, and that sector remains critical to the Southwestern…

Guest empowerment: How today’s technology makes it happen

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Raghu Sagi, chief information officer at Inspire Brands, will offer an overview of the technology platforms that drive the guest experience across more than…

The customer journey: How has it changed and what does the future hold?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit Dec.

South Florida vending/OCS veteran prepares for rebound

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Veteran Andy Kartiganer stays busy preparing his business for a return to growth when employers begin rehiring aggressively.

Talking With: Caroline Jeannau, Worldline GSV, on vending’s changing role in a post-pandemic world

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The pandemic has changed consumer habits in such a way that vending has taken on a new role for retailers looking to offer products safely and more…

Product shortages, price hikes hammer convenience services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Just as they were recovering from COVID-19, supply chain issues have socked convenience services operators with product shortages, price hikes and customer…

Self-Service Innovation Awards finalists announced

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Self-Service Innovation Awards will be presented during a presentation on Wednesday, Dec. 15 at 4 p.m. at the Self-Service Innovation Summit.

How SWOT analysis saved our business in difficult times

by Ray Friedrich

Through SWOT we knew in 2008 that the vending industry would be depressed for the foreseeable future, so we looked at this totally unproven, new technology …

Starbucks: 'Pandemic to blame for disappointing China sales'

by Cherryh Cansler — Editor, FastCasual.com

Starbucks reported Thursday that Q4 revenue fell short of expectations, thanks to a 7% drop in same-store sales in China.

Pandemic, demographic change drive sports betting, e-sports

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Appealing to younger audiences, sports betting exchanges and e-sports are also driving the growth of cryptocurrency and other digital assets.