Facial recognition and customer loyalty: The new reality

Facial verification using facial recognition can play a role for customer loyalty programs. By identifying and verifying customers, it can enhance the customer…

Do micro markets live up to the hype?

by Sam Roberts — Digital Marketing Manager, Connect Vending

A veteran convenience services operator tackles some misconceptions about micro markets and explains the technology's continuing popularity.

Top 5 coffee and tea trends for 2023

In the post-pandemic 'new normal,' health, sustainability and convenience are all top of mind for consumers. Coffee and tea preferences are carrying over from…

Time to upgrade your coffee equipment?

by Sam Roberts — Digital Marketing Manager, Connect Vending

Is your convenience services business offering the most up-to-date coffee machines?

In Memoriam: Thank you for your service, Tim Sanford

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Tim Sanford, who recently passed away, was not only an industry journalist but a true industry historian.

What is an integrated POS and how does it work?

The key to effectively using an integrated POS lies in choosing the right tool.

10 EMV facts every self-service machine operator should know

EMV chip and EMV contactless use higher security levels than traditional magnetic stripe to process a card payment. As consumers adopt EMV-enabled cards for…

Vending machines in HORECA locations?

by Sam Roberts — Digital Marketing Manager, Connect Vending

The vending machine clearly has much to offer the HORECA industries in the post pandemic era.

What’s ahead for workplace coffee in 2023?

by Sam Roberts — Digital Marketing Manager, Connect Vending

Trends to watch in 2023 for office coffee: dual milk coffee machines, CBD coffee beans and brew, cold brew coffee and powdered non-dairy milk.

'Art of Tea': How having a mission drives success

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Steve Schwartz's journey from an impoverished childhood to a tea wholesaler is fascinating in ways that are relevant to everyone in the convenience services…

How to give customer breakrooms some holiday cheer

by Amanda Puppo — CEO, MarketReach Inc.

Convenience services operators are in a great position to make the holidays merrier. Here are some creative suggestions.

How to identify the right workplace water solution

by Sam Roberts — Digital Marketing Manager, Connect Vending

The main considerations when selecting the right office water dispenser are what role the machine will fulfill and what environment the water dispenser(s) will…

When to transition from vending to a micro market

by Sam Roberts — Digital Marketing Manager, Connect Vending

As more businesses are looking to upgrade from a vending bank to a micro market, it's important to know what factors to consider for making such an upgrade.

How to best handle customer complaints

Customer complaints are part of every foodservice operation and how operators handle them is critical given the immediate impact of social media and the quest…

How to improve cashierless experiences for today's shoppers

by Michael Jaszczyk — CTO, U.S. CEO, GK Software

With personalized offers, real-time access to information and post-purchase communication, cashierless stores can be sure to create an easy, fast experience…

Why technology is driving a bright future for vending

by Caroline Jeanneau

Providing the right customer experience, with a fast, seamless and secure purchasing journey, is a key factor for success. To manage this transformation…

Let’s reimagine convenience where we live, work, learn and play

by Alex McCandless — SVP, Marketing, Worldnet Payments

Consumer adoption of new technology is being put to the test with this season's pent-up demand for travel and hospitality combined with the return to work and…

Surging self-service innovation responds to technologically empowered consumers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The 2021 NAMA Show in New Orleans hosted a wealth of education sessions and a trade show showcasing extensive innovations.

21 sales prospecting tips for convenience services

by Amanda Puppo — CEO, MarketReach Inc.

A comprehensive list of considerations for convenience services selling.

‘Retail Apocalypse’ shakes global entertainment properties

by Kevin Williams

The seeds of upheaval in the retail entertainment industry predate the global health crisis, resulting in a slew of mergers, acquisitions and restructurings.