Coffee Service

USA Technologies launches e-commerce integration for OCS and delivery services

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March 30, 2021

USA Technologies Inc., a cashless payments and software services company that provides end-to-end technology solutions for the self-service retail market, has introduced its e-commerce integration, along with partners Supply Wizards and Tech 2 Success, according to a press release. The integration creates a seamless connection between the online ordering sites and vending management systems.

The integration enables automatic data imports of purchasing and fulfillment information for purchases made at partner e-commerce websites. The additional data enhances feature functionality in Seed Delivery for warehouse pre-picking, inventory management and reporting.

"Implementing and maintaining an e-commerce system takes far less time to manage when using Seed Delivery with this new integration. It enables operators to upgrade and adapt their technology to maximize their business, and in turn better serve customers," Ravi Venkatesan, chief technology officer, USA Technologies, said in the press release. "This e-commerce integration brings efficiency to the operator's workflow within Seed Delivery, and a great self-serve user experience to their customers. It aligns well with our mission in improving the procurement-to-delivery value chain."

The platform is specifically designed for operators who also offer office coffee service or pantry services, and its enhanced features allow operators to optimize their operations and maximize their business offerings. The solution provides a centralized location for ordering, reduces the processing and handling time required and enables larger and more frequent purchases. Once deployed, the Seed data fields for customers, delivery points, products, pricing and scheduling auto populate and updates are immediate.

Key features include:

• Integration with partner e-commerce sites for clients and consumers to browse available products and place orders to send directly into Seed.
• Operators have the ability to upsell additional products or suggest new ones.
• Product images for each item are found on partners' e-commerce sites.
• Operators can service a larger volume of customers with their online e-commerce website, reducing manual over-the-phone orders. Online orders flow directly into Seed, requiring no manual entry.
• Order history is saved in the partners' integrated e-commerce system, so clients can repeat orders easily while properly maintaining their budgets.
• Operators can monitor whether a customer is hitting their set budget for monthly orders.
• Includes multilingual capabilities from Tech 2 Success, currently supporting French, but can be extended into other languages.

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