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F2FEC Meet Will Feature Ritz-Carlton Service Excellence Presentation

COLORADO SPRINGS, CO -- The fourth annual Face to Face Entertainment Conference will be keynoted by a service Excellence Culture workshop presented by the Ritz-Carlton Leadership Center. The 2018 F2FEC is scheduled for Tuesday, February 20 through Thursday, February 22 at the Broadmoor Resort. The Ritz-Carlton keynote workshop is set for February 20. F2FEC was founded and is produced by the Three Amigos: Rick Iceberg, president of C.J. Barrymore's (Clinton Township, MI); Ben Jones, general manager and FE...

November 28, 2017

COLORADO SPRINGS, CO -- The fourth annual Face to Face Entertainment Conference will be keynoted by a service Excellence Culture workshop presented by the Ritz-Carlton Leadership Center.

The 2018 F2FEC is scheduled for Tuesday, February 20 through Thursday, February 22 at the Broadmoor Resort. The Ritz-Carlton keynote workshop is set for February 20.

F2FEC was founded and is produced by the Three Amigos: Rick Iceberg, president of C.J. Barrymore's (Clinton Township, MI); Ben Jones, general manager and FEC specialist at Live Oak Bank (Wilmington, NC); and George Smith, president of the Family Entertainment Group (Itasca, IL).This year's conference theme is Soul.

"We are adding a highly specialized program to our F2FEC offerings in support of the conference theme Soul, and Ritz-Carlton represents the world class standard for exceptional service, culture excellence and values alignment," said amigo George Smith.

The Ritz Leadership workshop will explore the award-winning business practices of Ritz -Carlton and describe how a "people-centric" and service-forward culture results in engaged employees and customers. The amigos predict that the Ritz leadership talk will offer participants philosophical and tactical service know­ledge about key processes, such as onboarding, empowerment, values and traditions that lead to legendary service, sustainable success, revenue growth and customer loyalty. 

"We invite legends, leaders and the best of the best in our industry from all sectors to 'Be In The Room' and, in keeping with the Amigos' core vision, we're going to offer best-in-class and relevant content, and Ritz-Carlton is world class and the very best at what they do," added amigo Ben Jones. 

F2FEC will draw more than 200 influencers from the family entertainment sector to share in a three-day conference experience dedicated to fostering relationships, stimulating collaboration and sparking opportunities among those owners, operators, manufacturers and suppliers who are passionate about the entertainment industry and who are willing to share financial results, challenges, what's worked, their strategy for success and their outlook for the future.