Vending
Empire Vending leverages ‘platform as a service’ technology to improve efficiencies
November 11, 2020
Empire Vending LLC, based in Houston, Texas, has leveraged USA Technology Inc's. Platform as a Service for business optimization and enablling the company to adapt to the changes brought about by COVID-19, according to a press release.
Following deployment, and before COVID-19, the company realized a 22% increase in top line sales after installing cashless, with 66.2% of its overall transactions being cashless compared to cash. In addition, it experienced a 107% increase in average weekly sales per route. Other key metrics achieved include:
- Improved cash accountability and reconciliation.
- Doubled the number of machines serviced per route.
- Increased fills per visit by 57%.
- Decreased service stops to an average of 15 minutes or less.
The company was also able to see which customers were active versus inactive during COVID-19 lockdown.
Being almost completely cashless enabled across all of its vending machines, the average ticket price has increased by 42%, as consumers are willing to pay for more expensive items when given the option to use a card or mobile wallet, according to the press release.
The company also incorporated USAT's ePort interactive devices for digital advertising of products and promoting other services to consumers.
For an update on how the coronavirus has affected convenience services, click here.
