News & Media From Daniel Brown

SLD chief shares digital signage strategies for banks, retail

by Daniel Brown — Editor, Networld Media Group

The Digital Signage Today podcast has marked its first live episode at the ICX Summit, featuring a live onstage interview with J.P. Lacroix, president at SLD a…

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Building customer loyalty with rewards that matter

by Daniel Brown — Editor, Networld Media Group

The 2024 Interactive Customer Experience Summit included a panel entitled “Building customer loyalty with rewards that matter.” Each panelist shared their…

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CX executive roundtable highlights CX innovations, future trends at ICX Summit

by Daniel Brown — Editor, Networld Media Group

At this year's ICX Summit, hosted in Charlotte, North Carolina by Networld Media Group, a roundtable discussion featuring industry leaders in customer…

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Emerging technologies revolutionizing the shopping experience

by Daniel Brown — Editor, Networld Media Group

AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…

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4 rules for crafting an exceptional online experience

by Daniel Brown — Editor, Networld Media Group

Four rules for exceptional online experiences from the ICX/BCX summit in Charlotte, North Carolina, hosted by Networld Media Group.

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ICX Summit: Future of retail with Steven King

by Daniel Brown — Editor, Networld Media Group

Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld…

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'Committed to success' — the end of 'command and control,' rise of AI, and power of automation

by Daniel Brown — Editor, Networld Media Group

Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview…

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'Everything's a relationship' — designing your technology to surprise and delight your customer

by Daniel Brown — Editor, Networld Media Group

At the most recent Self Service Innovation Summit hosted by Networld Media Group in Miami, Florida, in December, Daniel Brown, editor at Digital Signage Today…

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How to prepare for successful self-service deployments

by Daniel Brown — Editor, Networld Media Group

A panel of self-service veterans convened to discuss self-service deployment strategies during a session on lessons from hundreds of deployments at the…

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Self-service automation and the human touch: 5 rules for success

by Daniel Brown — Editor, Networld Media Group

Panelists shared core trends and rules for success in the evolving landscape of self-service automation at this year's Self-Service Innovation Summit in Miami…

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Nailing the right self-service solution; an ever evolving challenge

by Daniel Brown — Editor, Networld Media Group

How do you pick the right kiosk for your customers? This was the topic of a panel discussion, "Check in kiosks: finding the right solution for your venue,…

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Migrating to self service: A roadmap to success

by Daniel Brown — Editor, Networld Media Group

Mike Abecassis, founder and CEO at GameTime and General Vending Service, delivered the opening keynote address at the Self-Service Innovation Summit, exploring…

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Authentic experiences: How your brand can reach Gen Z for success and customer loyalty

by Daniel Brown — Editor, Networld Media Group

The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.

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How tech pushes self service to pivot faster

by Daniel Brown — Editor, Networld Media Group

A panel of industry experts convened to discuss strategies for businesses during this year’s Interactive Customer Experience Summit in Charlotte, North…

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ICXA honors 5 Elevate Award winners at annual summit

by Daniel Brown — Editor, Networld Media Group

The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

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Gameway's inclusive, experiential vision a surprise hit

by Daniel Brown — Editor, Networld Media Group

The story of how husband-wife duo Jordan and Emma Walbridge created Gameway, a line of videogame lounges aiming to transform the airport experience by fusing…

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Is 5G ready for prime time in self service?

by Daniel Brown — Editor, Networld Media Group

James Weaver of Cradlepoint described the science and current state of 5G, from rapidly growing mid-band networks to powerful benefits like edge computing and…

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Cash is not dead — it’s in transition

by Daniel Brown — Editor, Networld Media Group

A panel of experts convened at SSIS in Hollywood, Florida to discuss why “Cash is not dead,” including the value of cash in times of instability and its…

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