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Vendon Pacts With ATT To Connect Coffee Snack Vending Machines

VENTSPILS, Latvia -- Global technology company Vendon has partnered with AT&T's Internet of Things solution to connect its business intelligence and telemetry system designed for coffee and vending machines to the cloud. Vendon, based in Ventspils, Latvia, provides business intelligence and telemetry solutions for the global vending and coffee service industry and serves thousands of companies in more than 75 countries. "We serve the global beverage and snacks industry so it's vital that our solutio...

June 26, 2019 by Emily Jed

VENTSPILS, Latvia -- Global technology company Vendon has partnered with AT&T's Internet of Things solution to connect its business intelligence and telemetry system designed for coffee and vending machines to the cloud.

Vendon, based in Ventspils, Latvia, provides business intelligence and telemetry solutions for the global vending and coffee service industry and serves thousands of companies in more than 75 countries.
"We serve the global beverage and snacks industry so it's vital that our solutions work anywhere around the world," said Vendon chief executive Kristiāns Vēbers. "Automated data collection from each machine has the power to prevent any issues before they happen, avoid machine down time and give near instant access to stock levels and service history. The potential cost savings for our customers are huge compared to the current manual servicing levels."

Vendon's customers rely on the Vendon vBox (IoT hardware device), installed on their coffee and vending machines and connected to Vendon Cloud, to ensure machines are well stocked and in full working order. By connecting the Vendon vBox using AT&T IoT solutions, Vendon can offer its customers near real-time technical and sales data to guarantee snacks and drinks are always available and match the consumers' preferences. Reporting and analytics tools in the Vendon Cloud provide valuable insights about consumer behavior and product performance. This in turn helps optimize daily business, win more customers and grow revenue, according to officials.

"Our business intelligence tools help customers spot consumption patterns, analyze machine performance and make data-based decisions to increase revenue and profitability," Vēbers continued. "That's why we turned to AT&T for a solution that offered us the global reach and speed to support our global customers."

How It Works

The AT&T IoT solution comprises the AT&T Global SIM and AT&T Control Center. It will transport data about the coffee and vending machines from the Vendon IoT hardware device and to Vendon's cloud computing application service. The AT&T Global SIM provides highly secure connectivity in more than 200 countries and territories. This means Vendon can provide quality customer service and ensure coffee and vending machines are maintained and managed remotely and automatically. It doesn't matter if they are installed in a London office kitchen or at a gas station in California, according to Vendon.

A highly secure global connection is also vital for Vendon customers because many of the vending and coffee machines handle large amounts of currency. The AT&T Global SIM helps safeguard this data sent between locations.

Once shared, the Vendon solution alerts customers of any issues or faults. Machine alerts ensure they stay in full working order and are well stocked, without the need for a manual check. The Vendon solution also provides valuable insights about consumer behavior, product and machine performance.

"Ever had that moment when you need a coffee, but the office coffee machine is broken? It's frustrating, which is why Vendon is continuously looking to improve its customer experience," said John Vladimir Slamecka, AT&T region president for Europe, the Middle East and Africa. "Our IoT solutions and global network are a great fit to support the company as it looks to deliver exceptional service to its global customer base and continue its expansion in new markets."