Blog

Sysco To Outsource Customer Service Employees In Cost Cutting Move

Sysco plans to outsource all of its U.S. customer service employees, in a cost-cutting move, according to an MSN.com report. The company said in an internal memo to employees that it has partnered with Cognizant, a New Jersey outsourcing firm, to manage its customer service to allow for longer hours and a single point of customer contact. Sysco called the move will result in the “difficult, but necessary action.” The company has more than 69,000 employees globally and did not disclose how many employees...

February 1, 2020 by VT Staff

Sysco plans to outsource all of its U.S. customer service employees, in a cost-cutting move, according to an MSN.com report.

The company said in an internal memo to employees that it has partnered with Cognizant, a New Jersey outsourcing firm, to manage its customer service to allow for longer hours and a single point of customer contact.

Sysco called the move will result in the "difficult, but necessary action." The company has more than 69,000 employees globally and did not disclose how many employees would be affected nationwide.

https://www.msn.com/en-us/money/companies/sysco-to-outsource-customer-service-positions-in-latest-cost-cutting-move/ar-BBZfI8D?ocid=00000000