Features
Call for nominations for Automation & Self-Service Awards
Formerly known as the Self-Service Innovation Awards, the Automation & Self-Service Awards will be presented during an awards ceremony at the Self-Service…
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Shield T3 taps vending technology to automate COVID testing
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Shield T3 leveraged vending technology to allow college communities to order tests using their electronic health accounts and access COVID test kits at…
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Consumers prefer self service to human interaction, but not all are happy about it
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A survey quantified consumers’ preference for self service over in-person purchases, but it also revealed concerns about declining personalization caused by…
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Bitcoin ATM operator demands Texas sheriff return funds seized in ransomware scam
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The sheriff claims his office acted appropriately in seizing cash from the machine and returning it to the victim of a ransomware scam. Bitcoin Depot claims…
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2023 ICX Summit: Crafting an inclusive experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.
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Talking With: ICXA Executive Director Alicia Lavay
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…
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Voice order at the self-service kiosk? Coming right up
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Ben Kaplan of PLNT Burger and Ken Sutton of Yobe Inc. are working on a voice solution that will allow guests to speak their order at a kiosk and pick it up in…
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Fast casual PLNT Burger readies self-serve voice order solution
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Following the pandemic, Ben Kaplan has looked to technology to restore personalization to unattended transactions, leading him to an AI-enabled voice order…
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Coffee consumption set to continue post pandemic trajectory
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Coffee consumption will continue to improve for the second straight year following the pandemic. Production was hampered in 2021/2022 by meteorological…
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3 reasons to attend this year’s ICX Summit
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…
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Introducing tech? How to get the team on board
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Convenience services operators know they need to use technology. The biggest challenge is getting employee buy-in. Experts offer some insights.
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How the changing retail landscape drives demand for convenience services
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…
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How and why employees hold key to unattended airport concessions
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The need for unattended retail became obvious during the pandemic, but HMS Host employees played a critical role in assisting guests with technology at Phoenix…
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Convenience retail innovation mesmerizes attendees at Georgia World Congress Center
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The trade show offered a wealth of innovation such as checkout-free markets, smart glassfront merchandisers, AI enabled biometric identification and age…
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Convenience services operators primed for trade show season
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
With micro markets continuing to lead the growth, convenience services operators are looking for more product variety than ever. Operators are overall primed…
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How AREA15 leverages data to lift the customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on 'Leveraging Data to Improve the Customer Experience and Journey' at the…
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How to find good locations for unattended retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Kiosk operators mostly rely on traditional methods of finding locations, like word-of-mouth, in-person selling, business locators, exhibiting at trade shows…
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Fort Worth Airport travel store boosts convenience with checkout-free shopping
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Fort Worth Magazine Travel Store improves both customer convenience and staff efficiency powered by Zippin's AI-enabled checkout-free technology.
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Florida museum showcases Coca-Cola vending history
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Museum of Arts & Sciences in Daytona Beach, Florida features a Coca-Cola memorabilia collection that includes historic vending machines. Preston Root…
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Strategic approach needed to win with VR
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Virtual reality can add new revenue to an amusement center, but operators must allocate sufficient operational and marketing resources and know how to price…
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