Features
Ulta Beauty pilots smart vending for in-store product discovery experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ulta Beauty is testing a next-gen in-store sampling program via SOS smart vending machines that provides guests with easy and fast product discovery.
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ARC teams with Brendamour to meet surging demand for intelligent locker solutions
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While customer demand for device management solutions continues to surge, Brendamour's partnership has allowed ARC to meet that demand head-on and effectively…
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Self-order kiosks keep Brooklyn 'video game restaurant' in the black
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-order kiosks have helped allow Action Burger to expand as video game restaurant. Customers pay with credit or cash at three self-serve kiosks.
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Vending upgrade pushes Zero Gravity to higher sales
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As a result of the changes made since Ed Golebiowski acquired the Zero Gravity Trampoline Park in 2022, the arcade, food and beverage revenue quadrupled from…
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Longtime Kiosk Marketplace, Vending Times editor to retire
by Mandy Wolf Detwiler — Editor, Networld Media Group
Elliot Maras, the editor of Vending Times and Kiosk Marketplace, will retire Feb. 26. He plans to work on creative writing and travel in his retirement.
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What's the future hold for IADs?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Independent ATM operators have taken hits on multiple fronts the past years. With falling cash withdrawals, customer resistance to fees and acquisitions, there…
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Is cash here to stay?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Will cash go away? That is the question that is top of mind for the ATM industry. Two debaters tackled this issue head on.
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Tech upgrades drive Minnesota adventure park’s recovery
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Card payments have pushed revenue well beyond what the coin, ticket and token games delivered at Zero Gravity Adventure Park. New owner Ed Golebiowski also…
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When coffee isn’t ‘just coffee’: Building the business case for office beverages
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
More employees are working remotely, but for those still coming to the office, the coffee service program has taken on a new importance.
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Bottler affiliated CS operation taps tech to overcome challenges
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
DC Vending & Distributing has withstood the setbacks of the Great Recession and COVID-19 and is currently riding the Pacific Northwest's economic growth.
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How AI delivers improved kiosk, ATM operations
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
With AI, kiosk and ATM operators can identify ahead of time potential device faults and either make the fixes remotely or schedule maintenance. It can also…
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How to prepare for successful self-service deployments
by Daniel Brown — Editor, Networld Media Group
A panel of self-service veterans convened to discuss self-service deployment strategies during a session on lessons from hundreds of deployments at the…
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‘Situationalization’: The word of 2024
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Technology has delivered the ability to adapt automation to a greater variety of situations, a phenomenon panelists at the Self-Service Innovation Summit…
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Self-service automation and the human touch: 5 rules for success
by Daniel Brown — Editor, Networld Media Group
Panelists shared core trends and rules for success in the evolving landscape of self-service automation at this year's Self-Service Innovation Summit in Miami…
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Hot food vending makes big strides; challenges continue
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In recent years, food preparation and dispensing equipment has evolved, giving vending operators new tools to succeed in this challenging but increasingly…
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What’s next for cashless payments in self service?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of self-service equipment providers covering a range of applications offered their takes on how they're meeting customer demands for expanding cashless…
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Can vending and micro market technology ever be foolproof?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
100% foolproof may not be possible, but convenience services operators continuously find new ways to improve their services and operations with technology.
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How to fight product shrink in micro markets
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While cutting-edge technology and data are key, good old-fashioned people skills and relationship-building (with customers and with your staff) are the…
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Innovation, post COVID challenges top Vending Times best-read 2023 stories
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
2023 proved to be a year of challenges and opportunities for convenience services. Operators were enthused by the technology innovations that came on the…
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Customer expectations for convenience services: Can you deliver?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Improved technology creates new opportunities to meet customer expectations for micro markets, vending and more. A panel explores how during the Self-Service…
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