Features
2023 ICX Summit: Crafting an inclusive experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.
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Talking With: ICXA Executive Director Alicia Lavay
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…
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Voice order at the self-service kiosk? Coming right up
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Ben Kaplan of PLNT Burger and Ken Sutton of Yobe Inc. are working on a voice solution that will allow guests to speak their order at a kiosk and pick it up in…
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Fast casual PLNT Burger readies self-serve voice order solution
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Following the pandemic, Ben Kaplan has looked to technology to restore personalization to unattended transactions, leading him to an AI-enabled voice order…
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Coffee consumption set to continue post pandemic trajectory
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Coffee consumption will continue to improve for the second straight year following the pandemic. Production was hampered in 2021/2022 by meteorological…
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3 reasons to attend this year’s ICX Summit
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…
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Introducing tech? How to get the team on board
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Convenience services operators know they need to use technology. The biggest challenge is getting employee buy-in. Experts offer some insights.
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How the changing retail landscape drives demand for convenience services
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…
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How and why employees hold key to unattended airport concessions
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The need for unattended retail became obvious during the pandemic, but HMS Host employees played a critical role in assisting guests with technology at Phoenix…
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Convenience retail innovation mesmerizes attendees at Georgia World Congress Center
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The trade show offered a wealth of innovation such as checkout-free markets, smart glassfront merchandisers, AI enabled biometric identification and age…
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Convenience services operators primed for trade show season
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
With micro markets continuing to lead the growth, convenience services operators are looking for more product variety than ever. Operators are overall primed…
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How AREA15 leverages data to lift the customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on 'Leveraging Data to Improve the Customer Experience and Journey' at the…
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How to find good locations for unattended retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Kiosk operators mostly rely on traditional methods of finding locations, like word-of-mouth, in-person selling, business locators, exhibiting at trade shows…
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Fort Worth Airport travel store boosts convenience with checkout-free shopping
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Fort Worth Magazine Travel Store improves both customer convenience and staff efficiency powered by Zippin's AI-enabled checkout-free technology.
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Florida museum showcases Coca-Cola vending history
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Museum of Arts & Sciences in Daytona Beach, Florida features a Coca-Cola memorabilia collection that includes historic vending machines. Preston Root…
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Strategic approach needed to win with VR
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Virtual reality can add new revenue to an amusement center, but operators must allocate sufficient operational and marketing resources and know how to price…
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What’s hot, and how an amusement center ‘makes it happen’
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Citing the popularity of social gaming and immersive reality during the Amusement Expo International, a panel of experts stress the importance of promotions…
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Ghost kitchens for virtual food brands: an added foodservice revenue stream
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The ghost kitchen offers an opportunity for companies already operating a kitchen to expand their delivery sales to include 'virtual' food brands. Sisto Perez…
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ATM security: Best practices for independent operators
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Veteran ATM operators outlined safety and security measures, including having sufficient insurance, protecting physical assets, reconciling cash, meeting new…
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Amusement Expo trade show sizzles
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Amusement Expo International trade show packed attendees into the Central Hall at the Las Vegas Convention Center as exhibitors presented a wealth of…
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