The Importance Of Parts Packages For Arcade Games

by Richard Zayas-Bazan, president of Betson Imperial Parts & Service
Posted On: 6/7/2019

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RICHARD ZAYAS-BAZAN

With everything on their plates as business owners, owners and operators can often overlook the smaller details within the big picture. Having a brand new gameroom can be very exciting and rewarding -- until a button gets stuck or the photobooth film runs out.

It’s important to be prepared in these situations, and having spare parts and consumable items on hand can be a tremendous money saver when all of your basketballs get lost, or your Injustice game runs out of cards. Keeping a readily available supply of consumable and non-consumable parts on hand is one of the most basic tips we can offer our customers in order to keep their gamerooms running smoothly.

Consumables are items that are needed to operate your equipment such as cards, tokens, basketballs, etc. If you don’t have these basic items, your games aren’t going to work properly. Non-consumables are items that you are going to need at some point, things that are going to break from general wear and tear like buttons or knobs.

Keep Your Gameroom Running Smoothly

Having your onsite parts package leads to less downtime for your games, increased revenue and ultimately happier patrons. Many games can average about $200 a week in today’s family entertainment centers so it’s easy to do the math when a game is down and isn’t earning for you.

When a game is down, you want it up and running as quickly as possible. Overnight freight charges can add up quickly. And if a game goes down on a weekend, parts may not ship until Monday morning. That means games can be down several days which is lost revenue for your business. Customers walking into your establishment seeing “out of order” signs on games probably won’t want to come back again.

Walking Dead Arcade Parts Package

To keep your gameroom up and running, we offer different types of packages, tailored to the specific games at each location. Having the right spare inventory on hand not only helps you keep revenues at their highest, but it also keeps customers happy and significantly eliminates downtime and headaches.

Selecting The Right Parts Packages For Your Location

When purchasing games, you should also be sure to include the following to guarantee and protect your revenue:

>> Onsite recommended parts package

This package will include parts that have been identified as the most commonly used such as buttons, power supplies, mallets and pucks.

>> Onsite consumables parts package

This will include items you will need to operate your equipment and usually include cards, film and tokens.

Keeping your FEC or location well stocked with the correct parts and consumables  saves money, time and headaches. Set yourself up for success from the beginning.

>>RICHARD ZAYAS-BAZAN is president of Betson Imperial Parts & Service.
He joined Betson in 1991 as a customer service rep before joining its sales team and moved up the ranks to his current position. He was instrumental in driving operational efficiencies across Betson Imperial Parts & Service and the growth of its core parts business.