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Sage Group Survey: Small Business Owners Continue To Work Longer Hours And Take Less Vacation To Keep Up

by Sage North America Press Release
Posted On: 7/29/2013

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TAGS: small business news, small business owners, vending machine operators, Sage North America, Sage Reinvention of Small Business Study, Connie Certusi


Source: Sage North America | Released July 16, 2013

ATLANTA -- Sage North America announced the results of the second iteration of the Sage Reinvention of Small Business Study, a survey focused on how small businesses are changing the way they conduct business in a recovering economy. Sage, a leading provider of business management software and services to more than 6 million small and midsize businesses worldwide, found that many small business owners are continuing to put in more hours, extending their work week, and taking less vacation than they were five years ago.

"The latest reinvention survey reveals the true reality that many small business owners are facing: that they continue to show resilience in the face of an anemic recovery, all the while increasing their management acumen to ensure their businesses are successful," says Connie Certusi, executive vice president and general manager at Sage Small Business Solutions. "Identifying how small business owners have refined their skills and adapted their operations during the economic recovery helps Sage better understand their needs and serve as an advocate on their behalf."

Extended Work Week and Less Vacation

The survey found that 37% of small business owners are working an additional 11 or more hours per week compared to 24% who reported the same in the 2012 survey. Small business owners are vacationing less as well with 43% saying that they are taking significantly or somewhat less downtime over the past three years.

Living the American Dream

The Sage Reinvention of Small Business survey asked small business owners whether they believe that they are living the American dream by owning their own business, and 56% responded "yes." In a surprising affirmation of the American entrepreneurial spirit, when asked if they had contemplated giving up their business over the past five years, during the economic downturn, a resounding 76% of respondents said "no." Moreover, small business owners indicated that the main reason that they have their own business is that they always had a dream of running their own businesses (38%), followed by it being a family or personal obligation (24%) and dissatisfaction in the corporate world (23%).

Adaptive Approach to Business

In a sign of possible optimism, 49% cited investing in technology as the top change or improvement made to their business over the last five years. Other top responses to the same question included: better management of cash flow (48%), more use of mobile technology (44%) and better management of inventory (32%).

Other highlights of the Sage Reinvention of Small Business Survey include the following:

» 68% of small business owners are working both longer days and more weekends.

» Of those small business owners who have contemplated leaving their business, the top reasons were: [a] "dissatisfaction with the progress of sales of their business" -- 38% and [b] "it was more work or time than they thought it would be" -- 30%.

Sage Listens RV Relay

This summer, Sage will be taking to the road in an RV on a 16-city cross-country tour, visiting with a number of our customers to show our support and to gain further insight into what makes them tick and what they need to grow their business in order to be successful. And, most importantly, while on the road, Sage will be bringing attention to the importance of shopping small and locally. Follow the tour by visiting:

The survey was conducted by Sage in June 2013 among 347 small business owners. The margin of error is +/- 5%% with a confidence level of 95%.

The full findings of the Sage Reinvention of Small Business Survey can be found here.

About The Sage Group plc

Sage Group plc is a leading global provider of business management software to small and medium sized companies, creating greater freedom for them to succeed. Sage understands how and why each business is unique. We provide products and services that suit varying needs, are a pleasure to use and are secure and efficient. Formed in 1981, Sage was floated on the London Stock Exchange in 1989 and entered the FTSE 100 in 1999. Sage has over 6 million customers and more than 13,380 employees in 24 countries covering the UK & Ireland, mainland Europe, North America, South Africa, Australia, Asia and Brazil. For further information please visit

For more information about Sage in North America, please visit the company website at Follow Sage North America on Facebook,, and Twitter,

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