Primo Selects Nayax For VPOS Devices On Drinking-Water Machines

Posted On: 11/21/2018

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WINSTON-SALEM, NC — Nayax LLC reports that Primo Water has chosen Nayax to add versatile cashless payment options to Primo's outdoor filtered drinking water or refill machines.

To expand consumers' payment options, and to obtain the benefits of real-time telemetry alerting, Primo Water plans to install Nayax VPOS Touch devices on approximately 17,000 outdoor refill machines. VPOS Touch will allow Primo Water customers to choose from a wide variety of EMV-certified or chip-card cashless payment methods, including credit cards, debit cards, and mobile payment apps (such as Apple Pay, VISA, Mastercard and more).

In addition, Nayax's management system capabilities will afford Primo Water the ability to remotely monitor its outdoor Refill Machines and to ensure its machines are in continuous operation. The system will deliver tailored notifications based on Primo Water's defined thresholds when a Refill Machine experiences a power outage, or when there is a machine error as defined by the company's specifications. This will allow field managers to send service technicians to the Refill Machine, thus reducing downtime.

Primo Water anticipates that this capability will reduce lost revenue from prolonged machine interruption and will increase end-consumer satisfaction.

Primo Water chief executive officer Matt Sheehan said, "As we have been investing in technology across our refill business, we are excited to enable cashless payment for our consumers along with increased visibility into the operations. We looked across the potential providers and, with Nayax, we feel we have a partner that can help us grow and use technology to improve our operations.

"We've also been impressed by the quality and responsiveness of Nayax's support team," Sheehan added. "We believe that by using Nayax's management solution and extensive alert system, our Refill Machines will enjoy a much higher rate of availability and uptime. In our testing over the last few months, we've been pleased with the results from the Nayax system."

Primo Water chose Nayax because of Nayax's dedication to security and because the company is an industry leader in offering chip-card certified devices. Nayax features full EMV (Europay-Mastercard-VISA) certification and enablement in its cashless payment devices. Nayax noted that these measures will protect Primo Water and its consumers from fraudulent transactions.

"We're thrilled to be partnering with Primo Water," said Nayax chief financial and chief operating officer Carly Furman. "With such a large network of installations, we believe Primo Water will benefit from both an increase in sales and decrease in operational costs by implementing Nayax's cashless and telemetry solution on their entire fleet of outdoor Refill Machines."

Furman added that Nayax has been impressed by Primo's speed, attention to detail and speed of installing the new VPOS Touch systems. "We look forward to working with them to offer any additional custom development that can better help Primo Water monitor their Refill Machines remotely to optimize service and meet their consumers' needs," he noted.

Primo Water is North America's leading single-source provider of water dispensers, multi-gallon purified bottled water and self-service refill water. Primo Water's Dispensers, Exchange and Refill products are available at over 45,000 retail locations and online throughout the United States and Canada.

Nayax offers complete cashless solutions, as well as telemetry and a management platform, to unattended automatic equipment. The company's products offer  features that help operators improve their day-to-day operations and long-term planning. Its marketing tools can assist operators in transforming unattended machines into 24/7 retail stores with consumer engagement and IoT activities. A global company, Nayax strives to provide all available payment methods in each region to offer consumers their preferred way to pay.