Payment Alliance International Launches Mobile ATM Servicing App

Posted On: 10/12/2017

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LOUISVILLE, KY -- Payment Alliance International, the nation's largest, privately held ATM provider, has released its PAI Mobile app to providing anytime, anywhere capabilities from smartphones and tablets to ATM operators.

The new app provides real-time ATM operating statuses and alerts, plus comprehensive reporting and cash management capabilities. Administrative functions like user permissions, installing or decommissioning ATMs, adding or removing value-added products and services, and software and hardware versioning information including EMV upgrade data are also available.

Photos, processing agreements and pertinent site documentation can be uploaded by equipment installers immediately while installing ATMs, so machines are fully operational before departing the location. 

Real-time push notifications alert technicians to new issues that crop up so ATMs can be serviced quickly, reducing equipment downtime. GPS capabilities help technicians manage servicing routes more efficiently, reducing drive time while enabling more service calls to be performed daily.  Additionally, access to up-to-the-minute status information during ATM servicing eliminates callback trips for additional cash loading, supplies replenishment, journal pulls and other servicing needs forecasted to occur in just a few hours or days.