Office Depot's CompuCom Controls Shrinkage With In-Aisle Digital Vending Solution

Posted On: 6/12/2018

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DALLAS -- CompuCom Systems Inc., a division of Office Depot Inc., has launched an in-aisle, self-service, loss-prevention solution. Called CompuCom Point-of-Purchase Digital Vending, it joins the CompuCom lineup of digital lockers.


Retailers are required to keep high-ticket items behind glass under lock and key, which requires multiple steps to get to them to the customer.
CompuCom Point-of-Purchase Digital Vending creates a seamless, simple process for customers to browse and purchase items of all sizes and price points right at the display. There is no need for tickets, tags or calling for staff.

The unit itself can become part of standard retail shelving and provides inventory management, replenishment triggers and integrated payment options. Products can be purchased and dispensed in about eight seconds. The robotics and space-efficient modular designs can be configured to expand with a growing business and customized to support any brand and size of product, including electronics, perfume, bottles of wine and razor blades. The vending machine integrates into existing point-of-sale (POS) and retail payment systems.
CompuCom Point-of-Purchase Digital Vending can capture all user interactions to create and deliver custom reports and data analytics, which are then used for marketing and process-improvement purposes. In addition, the solution can be integrated with any back-end system the customer requires, from IT ticketing systems such as ServiceNow, to billing systems that track employee purchases.
Additional features include subscription-model pricing with a monthly fee that includes device, support and services. It offers multiple payment options, including NFC tap to pay, EMV/chip card, PIN and ID badge swipe.
CompuCom's field workforce of 6,000-plus certified technicians cover 95% of zip codes in North America.
Custom reporting dashboard calling out retailers' key performance indicators. CompuCom Point-of-Purchase Digital Vending services are available now
CompuCom Systems Inc. provides end-to-end managed services, technology and consulting to drive workplace collaboration and productivity, and delivers operational performance and efficiency.