New Andamiro USA Kiosk Automates Card, Token Prize Redemption

Posted On: 4/22/2019

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  NEW MEDIA: Andamiro's Redeem Machine kiosk automates the conversion of popular new types of prizes like cards, chips and tokens into corresponding ticket values, saving time for players and tightening accountability while saving labor for operators.
   
GARDENA, CA -- — New from Andamiro Corp. is a self-service redemption kiosk designed to speed and simplify prize redemption in gamerooms of all sizes. The new Redeem Machine is designed to validate and secures new types of redemption items' – notably, collectible cards, character coins, tokens and chips featured in a growing number of arcade games.

The state-of-the-art Redeem Machine, which is now shipping, will give the operator greater peace of mind by protecting assets and improving the customer experience, according to Andamiro USA president Drew Maniscalco. The kiosk centrally secures valuable redemption currency, prevents theft, defeats counterfeiting and reduces labor costs, he explained. It allows the customer to “'skip the line'” at the redemption counter when exchanging the new redemption items for tickets, which are transferred to their player accounts immediately.

The Redeem Machine’'s dual 23" screens create an elegant user experience, Maniscalco explained. Customers follow prompts on the touch-enabled lower monitor while the upper monitor displays inserted items and the progress of the transaction. Instructional graphics guide the player through the process. Using the Redeem Machine is straightforward: the player inserts cards, tokens or chips in the equivalent acceptance mechanism to begin the transaction. The player presses “'finish”' to complete the transaction, and then “'swipes'” to transfer tickets to his or her player account. When a high-value rare item or super bonus set is detected, an attendant alert is enabled.

The Redeem Machine is compliant with all industry-standard debit card systems, including Embed, Intercard and Sacoa. It’'s also equipped with two ticket dispensers, included as a standard feature for classic gameroom operations that use paper tickets.

The Redeem Machine can be activated to validate and accept barcoded or RFID cards; it cannot operate with blank cards. Barcodes must also be present on souvenir coins like Andamiro’'s NFLPA pro football player heads and coins for the company’'s forthcoming Ticket Man device. Chips can be validated and redeemed according to color (blue, green, orange and red); in busy chip locations, color recognition can be disabled to speed up service.

Card games, including Andamiro'’s own SpongeBob Pineapple Arcade, Despicable Me Jelly Lab and WWE Superstar Rumble, are the most common amusement devices integrating new redemption media. The Redeem Machine supports Andamiro'’s three card games and Bandai Namco’s DC Superheroes, along with card games from other manufacturers. Its robust computer system can simultaneously store about 10 item sets, depending on memory requirements, during operation.

There are an estimated 15 million collectible game cards circulating through games and redemption centers, and that number is expected to double over the next few years. “"As more and more operators started to add card-based games to their equipment portfolios, Andamiro recognized a need for an automated solution that could streamline item-to-ticket exchanges and improve loss-prevention strategies,"” Maniscalco observed.

“"We took the time to understand the needs of redemption operators of all shapes and sizes,"” he added. "“For family entertainment center operators, the Redeem Machine’'s self-service operation eliminates the need for staff intervention, reducing gridlock at redemption checkout counters. For route operators, it makes possible the placement of high-earning, card-dispensing games in small, unattended gamerooms."”

The Redeem Machine'’s attractive compact form factor makes it easy to place –and sure to stand out. It measures 25.6" W. x 32.5" D. x 91" H. with marquee (71.6" H. without marque) and weighs 220 lbs. The kiosk’'s setup provisions are intuitive, allowing operators to program machines with their barcodes or RFIDs, along with the card, coin and chip sets required for their particular locations. The kiosk also has bookkeeping features that provide counts for total and individual items, tickets and bonuses, as well as other data.

Andamiro USA Corp. is a subsidiary of Andamiro Co. Ltd., a Korean game manufacturer founded in 1992. Andamiro makes ticket redemption amusements, prize merchandisers, sports games and videogames, including Pump It Up dance simulators. Andamiro opened its U.S. office in 2000, and since then has brought to market dozens of high-earning arcade titles that operate in a variety of entertainment destinations. NFL Players Inc., Nickelodeon, Universal and World Wrestling Entertainment Inc. are among the firm’'s licensing partners.

Andamiro USA’'s main departments can be reached at sales@andamirousa.com; service@andamirousa.com or parts@andamirousa.com.