NCA Report Probes Chocolate Consumers Preferences, Millennials’ Impact

Posted On: 5/22/2019

  • Printer Friendly Version
  • Decrease Text SizeIncrease Text Size
  • PDF


WASHINGTON -- The National Confectioners Association has released a detailed look at chocolate consumers which found that while preferences for dark, milk and white chocolate vary widely across age groups, a new generation of millennial shoppers is impacting the chocolate retail experience. The Fine Chocolate Industry Association underwrote the report and assisted in developing the survey questionnaire, and the research was conducted by 210 Analytics.

“This deep analysis of the chocolate consumer should be helpful to everyone in the industry -- from manufacturers to suppliers and our retail customers,” said NCA president and chief executive John Downs. “Understanding how people enjoy chocolate helps us develop a clearer idea of what lies ahead for this very important part of the confectionery industry. Chocolate is a significant piece of our industry, representing about 60% of the confectionery industry’s sales, or nearly $21 billion annually.”

The report explains the demographics of the chocolate consumer as well as overall chocolate purchasing patterns. Providing choice to the consumer continues to be key as the preferences for types of chocolate, cacao percentages, and added flavors or ingredients vary widely across age groups and demographics.

“The insights show that millennials are changing purchasing patterns for chocolate, with an above average preference for fine chocolate and likelihood for purchasing treats at supercenters, specialty/organic stores and alternative channels,” according to Anne-Marie Roerink, principal and founder of 210 Analytics LLC. “In line with the generation’s socially conscious reputation, we found that millennial shoppers also demonstrate a clear preference for certifications and specific production and ingredient claims.”

The report also divides chocolate consumers into three segments, with distinct definitions for a mainstream chocolate consumer, a premium chocolate consumer and a fine chocolate consumer. Findings from the report indicate that the fine chocolate consumer explores a variety of channels to locate small artisan chocolatiers that source high quality cacao.

“We found that the fine chocolate consumer is generally younger, more socially conscious and more driven by experimentation and trial, even if they already have a favorite chocolatier,” FCIA executive director Bill Guyton said. “Fine chocolate consumers believe small-batch chocolate has a superior taste and are willing to seek it out, visiting farmer’s markets, festivals and specialty online channels more frequently than other chocolate consumers.”

The details of the report will be presented at the “Getting to Know the (Fine) Chocolate Consumer” session at the 2019 Sweets & Snacks Expo in Chicago at McCormick Place at 1 p.m. on Wednesday, May 22.

More insights into the chocolate consumer can be found in the key findings and executive summary. Interested parties can learn more at the “Getting to Know the (Fine) Chocolate Consumer” session at the 2019 Sweets & Snacks Expo at 1 p.m. on Wednesday, May 22.