Crane Updates Vending Route Driver And Service Tech Apps; Single-Screen Planogram View Among Enhancements

Posted On: 10/17/2017

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WILLISTON, SC -- Crane Merchandising Systems, a Crane Co. company, said it is releasing the latest set of updates for its route driver and service tech mobile apps. Route drivers can now use tablets to see and service the machine from a single-screen planogram view that includes product images. They can also see images on the product-selection screen on their smartphone apps. This enables operators to choose the device that works best for their operations. 

Additionally, CMS has updated its service tech mobile app with new features that enable users to create, update and manage service calls. Supervisors in the field can view all calls and reassign technicians on demand directly in the app. 

Crane Connectivity Solutions' global product manager for enterprise software, Scott Matza, said operator interest in the enhanced planogram capability is high. "They know it will be easier to view product images over reading product descriptions, which will improve route driver efficiency," he said. "Viewing the entire machine's contents in the app enables the driver to perform the bulk of their daily activity from one screen."

Mark Lathrop, president of Lathrop Vending (Uncasville, CT), an early user of the updated apps, is among those operators. "My service department supervisor is saving a lot of time, because he can manage his team without having to call back to the office to get things done," Lathrop said. "One benefit we noticed right away is when we have a new service tech using the app. The supervisor can quickly scan the calls and dispatch only the calls the new guy can handle."

Crane Merchandising Systems, a division of Stamford, CT-based Crane Co., is the nation's largest manufacturer of vending machines, vending software systems and cashless payments technology.