Costa Coffee Opens New Commuter-Focused Concept Stores

Posted On: 10/2/2019

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LONDON -- Rail passengers will now be able to grab their morning coffee on the go, as Costa Coffee opens the doors on its first 'commuter-focused' concept store in London's Lewisham

in Lewisham Station.

The new store is in a reformatted space originally used as the station manager's office. Lewisham Station is one of eight new mini-format stores that will be opening in some of London's busiest railway stations over the next six months.

Designed with the daily commuter in mind, the new stores will be focused on delivering a quick and efficient service, while not compromising on quality. Both the layout and ordering systems have been designed to have customers in and out of the store in just a few minutes.

All the stores are takeout only and operate contactless payment options -- with some of the stores offering self-service ordering screens for those not wishing to stand in line to order.

Customers can also cut down their time standing in line by taking advance of Costa Coffee's mobile ordering service, which is available through the free Costa Coffee club app. They can also collect loyalty points with every purchase.

"We understand that in today's busy, fast paced world, our customers want to ensure they can get their Costa Coffee fix, even if they are hurrying to work, so naturally, the next evolution of a store concept had to center on meeting the needs of busy, on-the-go commuters," said Connie Emerson, head of global store propositions and design at Costa Coffee. "Our new mini-stores have been designed to offer customers a beautiful barista handcrafted Costa coffee quickly and conveniently, taking any stress out of grabbing that much needed Costa on the way to work."

Eight additional Costa Coffee mini-stores are set to open at stations across London within the next six months.