Costa Coffee Names Jill McDonald CEO

Posted On: 11/22/2019

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 Jill McDonald
 Dominic Paul

DUNSTABLE, England -- Costa Coffee announced that Dominic Paul will step down as chief executive of the company effective Nov. 30. He will be succeeded by Jill McDonald, an experienced business leader who has worked in senior roles across several industries, including retailing and airlines.

Paul has led Costa through a strong growth phase, along with the sale of Costa to Coca-Cola Co. , the complex separation from Whitbread and the development of Costa's new growth strategy.

"Dominic led a significant reshaping of Costa's international footprint, the expansion of the brand across multiple new platforms and a wide-ranging reset of the core UK business strategy," said Jennifer Mann, president of Global Ventures for Coca-Cola Co., parent of Costa.

Most recently, McDonald was managing director of clothing and home for Marks & Spencer. Prior to that, she served as chief executive of Halfords Group, a UK retailer of bikes, car parts, leisure products and a chain of garages.

She also served as McDonald's Corp.'s UK chief executive and division president, North Europe and worked for British Airways, eventually serving as global head of marketing.

"I have long been a fan of Costa and have watched the company grow in the UK and far beyond," McDonald said. "I look forward to joining the Costa leadership team and building on the great foundation and growth potential in the business."

Paul will remain with Costa as a special advisor through February 2020, supporting the transition.

Founded in London by Italian brothers Sergio and Bruno Costa in 1971, Costa Coffee operates more than 2,600 coffee shops in the UK and more than 1,300 in 31 international markets.

In 2011 Costa Coffee purchased Coffee Nation, rebranding it to Costa Express. Today, Costa Express operates more than 9,000 coffee bars in nine international markets. Costa Express program, which includes its vending machines, offers barista-quality coffee in a variety of on-the-go locations, including gas stations, movie theaters and travel hubs.