Class Action Lawsuit Charges Compass Group Failed To Disclose Credit Card Fees Prior To Payment

Posted On: 11/27/2018

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CHICAGO – Vending patron Anthony Oliver has filed a class action lawsuit against Canteen parent Compass Group USA Inc. for allegedly tacking on hidden credit card fees without giving customers the option to decline them before making a purchase.
 
The suit claims that Compass Group's customers at vending machines located in Illinois and other parts of the country are only made aware of the credit card surcharge after they have swiped their credit card and the transaction is processed -- at which point it is too late to cancel the transaction.
 
According to the complaint, Oliver purchased several beverages at Canteen vending machines located in Chicago, IL, last April, which, based on the price displayed on the machine should have cost $1.25 each.
 
However, when he later checked his online bank statement, Oliver discovered that he was actually charged $1.35 for each drink product -- 10¢ more than the price that was displayed on the vending machine.
 
"Nowhere on the machine, or at any point during the purchase process, did Defendant disclose that credit card users would be charged an additional surcharge or that Plaintiff would be charged $1.35 rather than $1.25," the complaint alleges. "Plaintiff and the other members of the class would not have purchased the products that they bought, or would have chosen a different payment method, had they known that
 
The lawsuit seeks class certification and restitution to anyone who has purchased beverages from Compass Group vending machines in Illinois four years preceding the filing of the lawsuit and four years afterward. It also seeks to extend the class action to all U.S. states.
 
The suit also seeks injunctive relief to stop Compass Group to require the company to put notifications on every vending machine specifying the surcharge.

“While we don’t comment on pending litigation, we are confident that our business practices are compliant with state and federal law,” said Ann Sheridan, director, Canteen Communications.