Betson Enhances Customer Service Experience

Posted On: 1/14/2020

  • Printer Friendly Version
  • Decrease Text SizeIncrease Text Size
  • PDF


CARLSTADT, NJ --- Betson has announced a new feature to enhance the customer experience with the launch of Customer Service Case Inquiries on Betson.com.

Customers can easily fill out an online form for concerns or questions related to orders, repairs, advance replacements or general inquiries. It’s as simple as going to Betson.com, clicking on Customer Service in the footer, and then filling out the Customer Service Case Inquiry form.

“Providing superior customer service is what we do; this is yet another option for our customers to relay their inquiries to us, and provide an opportunity to better serve them,” said Betson director of  part sales and customer service Dennis Graham.

In addition, Christine Muller and Luis Osorio recently joined the Betson customer service team where they will be working on advance replacement parts, repairs and the nationwide customer service phone loop.

Betson Enterprises’ customer service department is led by customer service manager Concetta Benigno out of its Carlstadt, NJ, headquarters, handling, customer inquiries and concerns, advanced replacements and warranties, factory repairs, invoice inquiries, tracking and shipping information, credit card charges/credits/disputes, freight bills, purchase order status, billing questions and parts status.

The customer service department is available from 8 a.m.  to 4:30 p.m. EST and can be reached at (800) 768-8952 or by email at customerservice@betson.com for billing inquiries and service@betson.com for all other requests.

Betson Enterprises, headquartered in Carlstadt, NJ and founded in 1934, is a division of H. Betti Industries Inc. and is the leading worldwide distributor of arcade and amusement equipment, parts and service. With sales offices throughout the U.S. and multiple distribution centers, Betson has the scale and infrastructure to meet needs large and small, while keeping the personal touch upon which the company was built.