Apple Pay Messaging At Point-Of-Sale Drives 135% Increase In Mobile Payments Usage: USA Technologies Study

by USAT Press Release
Posted On: 11/28/2016

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TAGS: USA Technologies Apple Pay study, mobile payments study, cashless vending, vending machine, ePort Interactive platform, Maeve McKenna Duska, Targeted Advertising Leads to Surge in Contactless Sales


Source: USA Technologies Inc. | Released Nov. 21, 2016

Results of six-month study by USAT show marketers who promote Apple Pay see increase in mobile payments and overall spend at point-of-sale

MALVERN, PA--(BUSINESS WIRE)-- USA Technologies Inc. (NASDAQ:USAT) ("USAT"), a payment technology provider of cashless and mobile transactions in self-serve retail, today announced the results of a six-month study testing targeted point-of-sale advertising of Apple Pay, which is transforming mobile payments with an easy, secure and private way to pay that's fast and convenient. Based on the results showing a steady upward trajectory in mobile payment usage, USAT concluded that smartphone users shown digital advertising at point-of-sale through the ePort Interactive platform are more apt to pull out their iPhone to make a purchase, and even spend more.

Findings by USAT after 24 weeks show targeted, digital advertising on USAT's ePort Interactive platform that highlight Apple Pay availability at point-of-sale resulted in a:

» 36.5% increase in overall sales
» 44.6% increase in total transactions
» 6% increase in total contactless average ticket; 18% at week 20*
» 55.5% increase in revenue through contactless purchases, including Apple Pay; 121% at week 20*
» 135.2% increase in overall mobile payment usage
(*Weeks 21-24 historically represent a seasonal dip in visits to vending machines overall)

The study's results suggest targeted advertising can help boost mobile wallet use. The study found that the number of NFC or contactless mobile wallet transactions -- triggered when consumers hold their smartphones up to the screens -- increased by an astounding 135.2 percent on machines with targeted messaging.

USAT initially unveiled the first four weeks of data at the National Automatic Merchandising Association's OneShow in Chicago in April 2016, followed by a press release in June of this year. With the release of its latest study, the company has now updated its findings to include six months of data and tracking, bolstering and extending the initial results.

"Based on our study, we believe that when businesses and operators present consumers with the option to pay for items with Apple Pay, the number of mobile payments made and the amount spent, increases," said Maeve McKenna Duska, senior vice president of marketing and sales, USA Technologies. "The data from this study suggest that call-to-action messages underscoring speed, convenience and security of Apple Pay can act as an electronic gateway for consumers to learn about and use the mobile wallets already installed on their phones. Further, unattended markets are continuing to drive Apple Pay usage as it offers consumers a simple and convenient way to pay without cash or a credit card."

The results of the study are clear: when consumers are asked to pay with their phones, they do. But they're also more likely to make a purchase that they otherwise might not, regardless of how they ultimately pay for their items.

Furthermore, the numbers provide evidence that negative seasonality trends may be tempered, and even reversed, by telling consumers they have an option to pay with Apple Pay.

About The Study

The study measured the impact of targeted digital advertising screens on consumers' use of mobile wallets -- primarily Apple Pay -- across 35 vending machines located in New York and Louisiana over a six-month period from March to August, 2016. Machines were outfitted with USAT's proprietary ePort® Interactive displays, which process magnetic stripe credit and debit cards, as well as mobile wallet payments. The displays were programmed with an image of an iPhone and a call for consumers to "Pay with your favorite card using Apple Pay."

The 130 devices in the control group, on the other hand, simply displayed "Ready -- Swipe or Tap Now" above the Apple Pay and other contactless payment services logos.

While the initial, four-week results showed both sales and average contactless ticket increases, the extended results provide insight not only into how consumers interact with vending machines displaying interactive messaging, but into broader consumer adoption of consumer wallets. The full results of the study -- detailed in a white paper titled Targeted Advertising Leads to Surge in Contactless Sales -- are available upon request.

ABOUT: USA Technologies Inc. is a premier payment technology service provider of integrated cashless and mobile transactions in the self-service retail market. The company also provides a broad line of cashless acceptance technologies, including its NFC-ready ePort® G-series, ePort Mobile™ for customers on the go, ePort® Interactive and QuickConnect, an API Web service for developers. USAT has 78 United States and foreign patents in force, and has agreements with Verizon, Visa and Chase Paymentech, and such customers as Compass, AMI Entertainment and others. For more information, visit

USA Technologies, Apple Pay, vending machine
PHOTO: Displays and call-to-action messages can act as an electronic gateway for consumers to learn about and use the mobile wallets already installed on their phones.

Information contained on this page is provided by the company via press release distributed by the company, organization, agency or other "source." Vending Times Inc. and make no warranties or representations in connection therewith.