AMI Entertainment Holds Service School At Pioneer Sales & Service

Posted On: 10/21/2019

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MENOMONEE FALLS, WI -- Pioneer Sales and Service principal Jonathan Kleiman reports that the distributorship hosted a service school for AMI Entertainment Network in mid-September.

The educational program was conducted by AMI regional manager Bryan Aune, senior product manager Kapil Mistry and technical support and training specialist Fred Bergman. They concentrated on the features AMI has added to its digital downloading jukeboxes to streamline operations and improve earnings. The AMI experts did a great job of explaining these features and services, Kleiman said.

In the spotlight were AMI’s Co-Pilot app for jukebox operators, technicians and AV installers, who can use it to sign in with their AMI Operator Website credentials to view route connections, check revenue, access contact information, get driving directions, add or edit location contact information and control installed systems. It also can be used in place of the jukebox’s remote control to reject unwanted songs, turn the power on and off and reboot the jukebox.

The AMI Music App, for customers, offers an easy way to play music on a nearby AMI jukebox. It can be used to create an account; add funds for credits using a credit card, Apple Pay or PayPal; select one’s current venue; and choose the songs or music videos to play. A Multi-Select option permits adding several songs or entire playlists to the jukebox queue in one transaction. Music credits purchased through the app can be spent during multiple visits, in multiple locations. And a new Auto-Reload feature ensures that the patron always has credits available.

AMI’s optional background music (BGM) service delivers music in between patron selections. The fully licensed music service enables operators to offer a seamless audio experience from a single device. While BGM plays, the jukebox continues to attract patrons for paid selections.

AMI’s music team curates stations to ensure that the music is genre- and audience-appropriate. There are now 21 stations available, featuring thousands of songs; the catalog is updated regularly.

AMI’s background music service provides full control. A simple drag-and-drop schedule tool allows stations to be set by each day of the week, and by hour. Stations can be changed, and songs rejected, at any time by using the Co-Pilot app or the operator dashboard.

Providing background music from the jukebox allows operators and venues to avoid dealing with several devices connected to the sound system. The use of personal devices for BGM runs the risk of incurring substantial fines. AMI’s background music service offers a simple solution to this problem.

Kleiman reported that the event attracted more than 35 jukebox operating personnel, some of whom traveled for five and a half hours to attend.

“We thank the AMI crew and all the attending operators for attending,” he summed up. “We appreciate being part of this great industry in Wisconsin.”

The distributorship maintains a website at

UP TO DATE: More than 35 jukebox operating personnel from across the Upper Midwest attended an AMI Entertainment service school hosted by Pioneer Sales & Service (Menomonee Falls, WI) in mid-September. Doing the honors were AMI regional manager Bryan Aune, senior product manager Kapil Mistry and technical support and training specialist Fred Bergman; the topics they covered included latest enhancements to mobile software for patrons, operators and service personnel, as well as AMI’s background music program.