Amazon Launches In-Car Delivery

Posted On: 5/4/2018

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SEATTLE -- Amazon Key, the service that already enables in-home delivery and keyless guest access, now gives Prime customers an option to receive deliveries inside their vehicles.

With the new Amazon Key In-Car, Prime members with compatible vehicles now can have packages delivered inside their cars when parked in a publicly accessible area, typically at their home or workplace.

In-car delivery is available at no extra cost for Prime members and is now available in 37 cities and surrounding areas across the U.S. with more cities rolling out over time. Delivery is available on tens of millions of items sold on Amazon.com and works with same-day, two-day and standard shipping.

Amazon gave a select number of customers from across the country early access to Amazon Key In-Car. View a video of them sharing their experience here.

To get started, customers download the Amazon Key app and then link their Amazon account with their connected car service account. Once setup is complete and the delivery location has been registered, customers can shop on Amazon.com and select the "in-car" delivery option at checkout.

On delivery day, the Amazon Key app lets customers check if they've parked within range of the delivery location and provides notifications with the expected four-hour delivery time window. The app also notifies customers when the delivery is on its way, and the package has been delivered. Customers can track when their car was unlocked and relocked in the app's activity feed and rate their in-car delivery.

"Since launching Amazon Key last November, we've safely delivered everything from cameras to collectable coins inside the home. Customers have also told us they love features like keyless guest access and being able to monitor their front door from anywhere with the Amazon Key App," said Amazon vice-president of delivery technology Peter Larsen. "In-car delivery gives customers that same peace of mind and allows them to take the Amazon experience with them. And, with no additional hardware or devices required, customers can start ordering in-car delivery today."

In-car delivery is available to customers with a compatible 2015 or newer Chevrolet, Buick, GMC or Cadillac vehicle with an active OnStar account, and customers with a 2015 or newer Volvo vehicle with an active Volvo On Call account. Support for more vehicle makes and models will be added over time.

Amazon uses multiple layers of verification to ensure the security of in-car deliveries. Each time a delivery driver requests access to a customer's vehicle, Amazon verifies that an authorized driver is at the right location with the right package, through an encrypted authentication process. Once this process is successfully completed, the car is then unlocked.

Customers receive a notification via the Amazon Key app after the delivery is completed and the vehicle is relocked. No special codes or keys are ever provided to delivery drivers.

In addition to enabling in-car delivery, Amazon Key is a smart entry solution that offers customers keyless entry, remote lock and unlock, and guest access, as well as the option to have packages delivered inside the home.