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6 ways to fight supply chain issues
Convenience Services

6 ways to fight supply chain issues

Supply chain issues continue to plague foodservice operators. Here are tips to ease the pain.

| by Mandy Wolf Detwiler

Bitcoin and crypto: Tips for beginners
Payments

Bitcoin and crypto: Tips for beginners

A panel of self-service equipment operators see a big future for bitcoin and offer ideas about getting up to speed.

| by Elliot Maras

ATMs, recyclers help meet cash management challenges
ATMs: The next generation

ATMs, recyclers help meet cash management challenges

While the expansion of online banking is largely viewed as reducing the use of both ATMs and bank visits in recent years, observers have also noted an increase in the values of cash deposits and withdrawals.

| by Elliot Maras

Talking With: Greg Herman, PepsiCo Foodservice, on unattended retail
Consumer Trends

Talking With: Greg Herman, PepsiCo Foodservice, on unattended retail

Research confirming the consumer's preference for self-service convinced PepsiCo Foodservice to develop a solution enabled by AI and computer vision tech for automatic product recognition.

| by Elliot Maras

Cold brew coffee resumes its pre-pandemic surge
Coffee Service

Cold brew coffee resumes its pre-pandemic surge

Cold brew coffee has resumed its pre-pandemic fast growth and is expanding in numerous serving settings to a loyal customer base that skews younger, higher income and non-white.

| by Elliot Maras

‘Cake ATM’ allows bakery afficionado to pursue her dream
Vending

‘Cake ATM’ allows bakery afficionado to pursue her dream

Chicagoland entrepreneur Tianna Gawlak has been able to pursue her lifelong dream to own a retail bakery, a vision made possible by self-service technology.

| by Elliot Maras

ATMs: Can they go cashless?
ATMs: The next generation

ATMs: Can they go cashless?

ATM operators are beginning to feel the heat as cashless tech is continuing to advance. Can ATMs offset these losses by adopting cashless solutions?

| by Bradley Cooper

Digital transformation takes gaming by storm: Redemption links to multiple touchpoints
Music & Games

Digital transformation takes gaming by storm: Redemption links to multiple touchpoints

Gaming equipment manufacturers have introduced mobile wallets that allow guests to create digital tickets by scanning a voucher or using their mobile account. Such tools allow guests to access funds at the gaming table, game machine or a retail destination.

| by Elliot Maras

Post-pandemic coffee demand soars
Coffee Service

Post-pandemic coffee demand soars

The coffee industry has a big opportunity to promote out-of-home coffee given the consumer's rising coffee appreciation.

| by Elliot Maras

UBS Arena pioneers Amazon’s ‘On The Fly’ automated retail
Cashless payments

UBS Arena pioneers Amazon’s ‘On The Fly’ automated retail

Guests can insert their credit cards at the entry gates. Once inside, anything they take off the shelf is automatically added to their virtual cart. They are then free to leave.

| by Elliot Maras

Testing new technology? Run, don’t walk
Interactive Customer Experience (ICX) Summit 2022

Testing new technology? Run, don’t walk

Service businesses are relying on machine learning, unattended order stations and social media outreach, with additional solutions on the way.

| by Elliot Maras

Independent ATM operator growth options: Crypto and cannabis top the list
ATMs: The next generation

Independent ATM operator growth options: Crypto and cannabis top the list

Cryptocurrency ATMs and cannabis dispensaries offer significant growth opportunities for independent ATM operators as the two industries expand at a fast pace.

| by Elliot Maras

Nominations open for 2022 Self-Service Innovation Awards
2022 Self-Service Innovation Summit

Nominations open for 2022 Self-Service Innovation Awards

The awards are an important part of the Self-Service Innovation Summit, which runs from Dec. 14-16 at The Diplomat Beach Resort in Hollywood, Florida.

Following COVID-19: How coronavirus pandemic is impacting convenience services
Coronavirus/COVID-19

Following COVID-19: How coronavirus pandemic is impacting convenience services

Here's the latest news on how COVID-19, the coronavirus pandemic, is impacting the retail industry from store closings to payment trends.

| by Elliot Maras

Remote work: How will it change coffee service?
Consumer Trends

Remote work: How will it change coffee service?

The explosion in working from home unleashed major growth in at-home coffee consumption and experimentation, creating more nuanced at-home and away-from-home product preferences.

| by Elliot Maras

Robotic barista offers high quality coffee 24/7 for hospital staff, visitors
Tech Spotlight

Robotic barista offers high quality coffee 24/7 for hospital staff, visitors

The Robojo uses a robotic arm to prepare and serve coffee in a cup in just 60 seconds. The machine includes a bean grinder, bean hoppers, powder flavor hoppers, a milk refrigerator and an ice dispenser.

| by Elliot Maras

Belgian technology campus pioneers Selecta’s automated store
Micro Markets

Belgian technology campus pioneers Selecta’s automated store

Selecta's unattended Foodies Shop & Go store provided a reliable 24/7 solution for Corda Campus, home to 250 companies.

| by Elliot Maras

Sports betting: A $150B opportunity?
Consumer Trends

Sports betting: A $150B opportunity?

While casinos have taken the lead introducing sports betting kiosks, major league sports facilities, retailers and third party gaming machine operators are also cashing in as more states legalize sports betting.

| by Elliot Maras

AI: What it can mean to your industry
Interactive Customer Experience (ICX) Summit 2022

AI: What it can mean to your industry

While the use of artificial intelligence has grown in recent years, there is still a great deal of mystery surrounding it. Canteen, White Castle, Microsoft and Converse Now weigh in at the ICX Summit.

| by Kevin Damask

Attendees, sponsors process learning, engagement at ICX Summit
Interactive Customer Experience (ICX) Summit 2022

Attendees, sponsors process learning, engagement at ICX Summit

The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the Summit sponsors.

| by Elliot Maras


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