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Vending News & Features

From traditional vending and office coffee service to an upgraded beverage and snack experience in an enhanced breakroom environment, cutting-edge operators are adapting their offerings to meet the changing needs and expectations of the locations they serve. One operator leading by example is Jim Carbone of Chicago's Workwell, Tradecraft Coffee and Tea Outfitters and Infuse Coffee & Tea Brew Bar. Carbone and his partner Michael Klong reimagined their company, formerly called Classic Services, as three distinct divisions. This reorganization reflects the approach they are taking to reshape the services they provide to meet the new needs of employers focused on catering to demanding millennials...

Coffee Service News

Keurig Green Mountain Inc. has agreed to pay a $5.8 million civil penalty to the U.S. government to settle charges that it failed to report an alleged defect with its Keurig Mini Plus home brewing system that injured consumers...
Café X Technologies has developed a robotic café that blends the functionality of baristas with specialty coffee preparation methods. The Café X robot has been employed at San Francisco's Metreon retail and entertainment center...

Foodservice News

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Coin-Op Music & Games

The Amusement and Music Owners Association of New York bestowed its 2017 Jukebox Artist of the Year Award on American pop singer B.J. Thomas, whose notable singles include "Raindrops Keep Fallin' on My Head" and "Hooked On A Feeling," among many others. Simultaneously, the trade association presented its Person of the Year Award to Nina Byron, a finance executive of Betson Enterprises, the first woman to receive the honor. AMOA-NY's awards were presented during a gala dinner on Monday, April 24, in midtown Manhattan. Jukebox operators, Betson officials and industry members from around the country packed the house...
--press release

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Editorials & Opinions

This year's F2FEC idea exchange session in Atlanta emphasized differentiation as a key to building loyalty and repeat business. I believe that having the courage to be yourself is a straightforward way to differentiate yourself from a crowd of game-players when seeking to attract customers' attention... by Alicia Lavay
The ability to produce excellent single-portion wrapped food items was a valuable marketing tool in the early days of full-line vending, half a century ago. It still is, and has become more valuable than ever for operators wanting to please today’s food-focused patrons with micromarkets and pantries... by Tim Sanford
We are hearing a great deal about "artificial intelligence" these days. It's an attractive topic for speculation because it can mean a number of different things, and there really is no consensus on how to define "intelligence" in the first place... by Tim Sanford

Guest Columns

Engaging coffee service location contacts through entertaining promotions can stimulate sales. A Dell Coffee crossword-puzzle challenge demonstrated the effectiveness of offering office decision-makers fun and prizes in building the volume of specified OCS products... by Len Rashkin
In starting off with another coffee market update, it strikes me that a telling snapshot of our times is the need to give market updates at a much higher frequency than was thought necessary in the past. Separately, NAMA's OneShow is heading to Las Vegas. The Specialty Coffee Association of America's exposition is headed to Seattle. Sadly, the two are running concurrently again... by Kevin Daw
In my last column, I discussed a lottery promotion that had worked well for my office coffee business. The next successful promotions we ran were offered only to those accounts that were purchasing less than $1,000 monthly. We wanted to find a way to increase sales to customers who were basically ordering only coffee and related allied products... by Len Rashkin
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