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It's Time To Rock The Boat
Issue: Vol. 54, No. 2, February 2014
There always are going to be some locations that buy their own equipment. We can only see the bright side of this if we're willing to talk about it | Alicia Lavay
Author: Alicia Lavay

Esprit de Core
Issue: Vol. 54, No. 1, January 2014
It's difficult for a business to succeed if its core values do not harmonize with those of its customers | Alicia Lavay
Author: Alicia Lavay

Talking 'bout Regeneration
Issue: Vol. 53, No. 12, December 2013
As we come to the close of another year, it's natural to reflect on what we've accomplished, where we are going and whether we've stayed on course. While the vending industry has experienced a profound upheaval over the past decade, its structural underpinnings remain unchanged... by Alicia Lavay
Author: Alicia Lavay

More Science, Less Propaganda
Issue: Vol. 53, No. 11, November 2013
It's time to stop describing some wholesome foods as "healthier" than others. Studies of the benefit or harm of various food components usually arrive at different conclusions. We should not allow the enemies of food choice to define the terms of the argument... by Alicia Lavay
Author: Alicia Lavay

Let's Promote Sales - And Profits, Too
Issue: Vol. 53, No. 10, October 2013
In the early days of the full-line vending revolution, operators found themselves installing their machines in "closed" workplace locations. These accounts generally gave the vending company a large clientele that did not change from day to day, and operators soon recognized the need to keep up interest in the machines... by Alicia Lavay
Author: Alicia Lavay

Wider Horizons For Self-Service Retailing
Issue: Vol. 53, No. 9, September 2013
We have always published Vending Times with the goal of encouraging an exchange of ideas among the diverse segments of the industry. Operators always are on the lookout for opportunities, and the mix of services provided by many operating companies today is different from the menu they offered a few years ago... by Alicia Lavay
Author: Alicia Lavay

'Fair Trade' Is About More Than Sourcing
Issue: Vol. 53, No. 8, August 2013
The success of Marley Coffee goes far beyond brand image, and the message of "fair trade" stands to benefit the entire coffee industry... by Alicia Lavay
Author: Alicia Lavay

Smart Vending Needs Smarter Marketing
Issue: Vol. 53, No. 6, June 2013
Nearly 25% of visits to the Vending Times website are made with mobile devices. It's a good bet that in two or three years, a majority of our online audience will be mobile users and our website design is responding to that likelihood. The same can be said for the latest vending machine designs and software development... by Alicia Lavay
Author: Alicia Lavay

The Future Has Arrived: Now What?
Issue: Vol. 53, No. 5, May 2013
A question raised during a networking session I attended at the NAMA OneShow was "What trends do you anticipate in vending over the next five years?" Several people raised their hands and said, enthusiastically: "Micromarkets! Healthy vending! Technology. My comment to the group? We are trending! This is happening right now…" by Alicia Lavay
Author: Alicia Lavay

First Rule Of Engagement: Engage!
Issue: Vol. 53, No. 4, April 2013
We've said it before, but it bears repeating: there's real value in an industry-specific exhibit, and the need for face-to-face interaction has never been more important. A trade show does not have to attract huge crowds to be worthwhile; what's needed is a solid core of substantial buyers... by Alicia Lavay
Author: Alicia Lavay

Holding Out For A Hero
Issue: Vol. 53, No. 3, March 2013
Any operation that contracts with a location is in effect hired to do a specified job. Actually doing that job and seeing it through to the end with a strong work ethic is the reason it is in business... by Alicia Lavay
Author: Alicia Lavay

Time To Stand Up For Common Sense
Issue: Vol. 53, No. 2, February 2013
Freedom of choice is paramount to consumer satisfaction, and free enterprise is vital to the future of the vending business. The location, not the operator, has the final say about what is sold through a vending machine... by Alicia Lavay
Author: Alicia Lavay

People, Get Ready!
Issue: Vol. 53, No. 1, January 2013
There's an old joke that if all the economists in the world were laid end to end, they would not reach a conclusion. Getting economists to agree on anything seems like an exercise in futility, but I think we can be sure of one thing: untangling the causes and assessing the results of the financial crisis could take years... by Alicia Lavay
Author: Alicia Lavay

A New Day And A New Year
Issue: Vol. 52, No. 12, December 2012
It's been fascinating to observe, and report on, the convergence of technologies impacting the vending industry over the past two decades. Let's take a look at vending's most prominent advancements of 2012... by Alicia Lavay
Author: Alicia Lavay

Trading Ideas Can Enhance Profitability
Issue: Vol. 52, No. 11, November 2012
Developments in technology are calling new attention to the attractive value proposition offered to consumers (and suppliers) by our industry. But just because something is "trending" does not mean that everyone in the industry is taking full advantage of available tools... by Alicia Lavay
Author: Alicia Lavay

Remembering Alan Kronenberg
Issue: Vol. 52, No. 10, October 2012
I've always been fascinated by the history of our industry and eager to learn more about how enterprising pioneers became so successful. The Kronenberg family's history in vending dates back to 1937, and Alan's life story is rich with examples of what makes our industry great... by Alicia Lavay
Author: Alicia Lavay

Is It Time To Re-Think Commissions?
Issue: Vol. 52, No. 9, September 2012
With today's new service methods and the changing perception of vending among location owners and consumers alike, might some of the old rules regarding commissions be apt to change, too? by Alicia Lavay
Author: Alicia Lavay

Stir It Up! The Case For Vended Coffee
Issue: Vol. 52, No. 8, August 2012
Might Coinstar be targeting a segment that mainstream operators have abandoned? I find it interesting that both Seattle's Best and Marley's Coffee have worked with major machine manufacturers to develop full-size fresh-brew venders showcasing their premium brands... by Alicia Lavay
Author: Alicia Lavay

See Ourselves As Others See Us
Issue: Vol. 52, No. 6, June 2012
Many operators who started out of their garages went on to build operations running 15 routes or more. A longstanding concern for these companies was the unwillingness or inability of the founder and boss to develop "middle managers" who would take over responsibility for day-to-day operations... by Alicia Lavay
Author: Alicia Lavay

Take Me Out To The New Ball Game!
Issue: Vol. 52, No. 5, May 2012
Technology is clearly working in vending’s favor. Today’s vending machines impose fewer limits on the customer’s options... by Alicia Lavay
Author: Alicia Lavay

Join The Conversation
Issue: Vol. 52, No. 4, April 2012
Since I returned from the Amusement Expo, I've been thinking about where this industry has been and where it might be headed. The coin-op business as we know it today is on the trailing edge of... by Alicia Lavay
Author: Alicia Lavay

Problems Are Opportunities
Issue: Vol. 52, No. 3, March 2012
It is important to be aware of possible complaints before your customers make them, and to have a plan in place when they do... by Alicia Lavay
Author: Alicia Lavay

Let's Stick Together
Issue: Vol. 52, No. 2, February 2012
Members of the same team will have varying viewpoints. In working together, I would encourage every team member to hold and express his or her own opinions, but also to recognize that no one wins every battle... by Alicia Lavay
Author: Alicia Lavay

Getting That First Impression To Last
Issue: Vol. 52, No. 1, January 2012
I was recently asked to provide suggestions on what works and what doesn't work when advertising to the vending industry. This got me thinking about how important it is to tailor your message... by Alicia Lavay
Author: Alicia Lavay

Moving Ahead So Life Won't Pass Us By
Issue: Vol. 51, No. 12, December 2011
So many of us struggle with the issues of how our lives fit into the greater scheme of things. Some might think this a "spiritual" question. In the context of this column, spirituality means... by Alicia Lavay
Author: Alicia Lavay

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