MINNEAPOLIS - Minneapolis-St.PaulInternationalAirport has been ranked as one of the best large airports in the U.S. and the world by several customer satisfaction surveys. A new contributor to this satisfaction is the ability of passengers, visitors and airline and airport personnel to receive banknotes in change when they make vending machine purchases.
Theisen Vending in Minneapolis recently installed new machines in concourses A,B,C,D,E and F at the airport, as well as in all baggage and parking areas. Five banks of equipment also were installed in the new 450,000-sq.ft. Hubert H. Humphrey charter terminal at the airport. The Minneapolis/St. Paul International Airport has grown to become the largest charter passenger operation in the U.S., with more than 1.1 million annual charter airline passengers.
The banks include Automated Merchandising Systems "Sensit" snack "640," Crane/GPL "670D" hot beverage and Dixie-Narco "BeverageMax" glassfront bottled cold drink venders, as well as American Changer "7502 Multi-Changers."
All the vending machines are fitted with new JCM-American "Triton Recycler" packages, and the "7502" changer breaks larger banknotes into smaller bills of one denomination plus coins. All were purchased from Vendors Supply & Service (Bloomington, MN). VSS president Ron Reinking observed the project with great interest, and pitched in to help with the details.
Dale Lund, vice-president, vending/amusement for Theisen Vending, explained that the installations are performing very well. "We decided to use the AMS '640' in this location because of the reliability we have experienced from these machines in the past. The GPL '670D' was the perfect fit for the airport," he added. "It gives a fantastic cup of coffee, along with a wide variety of selections for its cost."
New equipment usually produces a surge in sales, but the magnitude of the increase enjoyed by Theisen was catalyzed by the installations' ability to pay back banknotes in change, Lund reported. "The JCM 'Recycler' units have been a wonderful surprise for us," he said. "They have been working fantastically, and our sales have increased dramatically." The expressions on patrons' faces when they receive $1 bills in change are priceless, he added. The vending machine validators can accommodate both $1 and $5 bills.
"The American changers also have cut down the coin change that our customers get back," the Theisen executive added. They accept denominations up to $20, and are set to pay back $5 bills and $1 coins.
The machines' handsome appearance also has a positive effect. They're styled in the airport's midnight-blue livery, and matching bank headers are imprinted with the "Explore Minneapolis U.S.A." motto.
Lund thanked Reinking and the VSS staff for their assistance in installing and refacing the equipment. "This was a big help, especially when you consider that the installations had to be done between and for eight days," he said.
Theisen Vending is a full-line vendor, music and games operator and nationwide bulk vending equipment and product distributor, and is the largest provider of kiddie rides in the world. Its full-line business supplies national brands including best-selling candy items, low-fat products and other healthy foods to clients throughout Minnesota and western Wisconsin. Founded in 1960, the company has grown steadily with diversification as its keystone. It is online at theisenvending.com.
Vendors Supply & Service not only represents leading vending equipment and accessory manufacturers, but also provides its extensive operator clientele with a host of services. It offers a complete range of rebuilt equipment, provides service for all makes of bill validator and changer, maintains a vast parts department, and deploys a field force of uniformed technicians to assist operators. The company's products and services are summarized online at its website, http://vendors-supply.com.