BERKELEY, CA — Cantaloupe Systems has announced the formation of a Customer Success Management team to provide on-site assistance to new purchasers of Cantaloupe’s Seed wireless remote monitoring platform. The team’s mission is to insure successful system implementation and client satisfaction.
Cantaloupe has recruited experienced vending industry technicians with strong backgrounds in operations, systems and management. CSM team members work with each customer to develop a customized implementation plan that makes optimum use of the client’s technical, financial and manpower resources.
The new customer service managers are Ethan Waleson, Terry Hovis and Cliff Cantine; they join veteran CSM Marvin Bauzon. All are trained to identify and recommend the features of the Seed platform that best meet the client’s operating, control and management needs. Seed supports machine-level alerts, cash accountability and the information needed to implement pre-kitting (prepacking orders for each machine on a route, based on actual inventory drawdown), and dynamic scheduling.
Cantaloupe thus can provide training at all levels of the customer’s organization to insure that everyone understands the Seed platform and appreciates how its real-time information technology can make substantial improvements to the bottom line.
Marc Whitener of Refreshment Solutions (New Orleans, LA), an operator who has worked with Cantaloupe’s CSM team, is enthusiastic about the results. “With the help of Cantaloupe’s customer success manager, we’ve been able to equip a full route and implement dynamic scheduling and pre-picking in about 60 days.”
Refreshment Solutions plans to deploy the Seed system across all of its 40 routes by the end of next year, Whitener explained. “Without a doubt, Cantaloupe’s CSM team is the most sophisticated implementation team of any technology product in the industry,” he added.
Cantaloupe systems is a leader in developing and deploying wireless machine-to-machine applications for vertical markets.