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Issue Date: Vol. 53, No. 7, July 2013, Posted On: 6/27/2013

Frankie's Fun Parks, S&M Amusements Choose Embed's Card System

Nick Montano
TAGS: amusement business, Frankie's Fun Parks, S&M Amusements, Pigeon Forge, arcade card system, ticketless redemption, family entertainment center, Embed debit card system, Embed electronic tickets, Doug Godley, Phil Showler

DALLAS -- Embed reports that Frankie's Fun Parks (Raleigh, NC) and S&M Amusements (Pigeon Forge, TN) have installed its card systems in place of traditional redemption tickets.

Frankie's, which operates family entertainment centers in Charleston, Columbia and Greenville, SC and Raleigh, NC, has made the transition to Embed electronic tickets in all four of its locations.

"The conversion to the ticketless system has been one of the best decisions that we have made in the 23-year history of Frankie's," said owner Doug Godley. "Our customers are having a better experience and are spending more money."

The system has eliminated customers' ticket-related complaints, he added, which has been a morale-booster for the staff.

"Our labor costs are much lower because we need about half the arcade attendants that we needed before the conversion," Godley reported. "The annual cost of 150 million tickets is also eliminated. Another unforeseen benefit is that our arcades are much cleaner without all the ticket scraps and dust generated from shredding the tickets."

S&M Amusements (Gray, TN) has installed Embed's wireless debit card system permitting cashless, ticketless operation of the games in its Big Top Arcade in the popular mountain resort of Pigeon Forge. That site also has been equipped with Embed's Redemption Pro technology to manage the logistics of redeeming prizes.

"S&M Amusements is one of the premier operators in this region, and we are pleased that they selected Embed as their system provider," commented Embed USA account executive Phil Showler.

Embed systems provide a total operating solution for entertainment facilities, from admissions control to integrated event scheduling.

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