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Articles
Vol. 52, No. 10, October 2012

Vending Features
AVT's Wall-Mounted Vender For Doctors' Offices Dispenses Information And Samples
Emily Jed
The Automated Medicine Information and Dispensing System displays product information on a 32" touchscreen display and can be programmed to dispense samples...

Bloomberg Wants 'Healthy' Vending In Private Hospitals
Emily Jed
Vending machine menus in private New York City hospitals will get a healthy makeover under a new initiative from Mayor Bloomberg, who has made public well-being a symbol of his nearly 11-year tenure...

Campbell Soup Shutters California Plant, Cuts 700 Jobs On Falling Sales
by Staff Reporter
Citing "excess capacity," the soup giant said it will be shutting down two factories. The Sacramento, CA, facility closing will result in the loss of 600 jobs...

Canadian Vending Industry Lauds Achievement At 2012 Exposition; Martell Wins 3rd CAMA Accolade
Tim Sanford
Brian Martell, Heritage Coffee Co. (Montreal), won the CAMA Customer Service Award for 2012. Martell is a recipient of the Don Storey Award (2008) and the Stuart Daw Gold Service Award (2010) and so is the first CAMA member to earn all three accolades...

Coca-Cola Completes Leadership Team To Support New Operating Structure
Emily Jed
The beverage giant announced in July that Ahmet Bozer, Steve Cahillane and Irial Finan will lead its three new operating businesses -- Coca-Cola International, Coca-Cola Americas and Bottling Investments Group, respectively...

Day 1: Government Mandates, Micromarkets And Technology Theme 2012 Atlantic Coast Exposition
Emily Jed
ACE was highlighted by a business program that zeroed in on subjects of immediate concern to operators, and a sold-out exhibit area that overflowed into the registration area. The business sessions began with an update on legal and regulatory issues by U-Select-It president Heidi Chico. She reviewed the changes to the Americans with Disabilities Act that took effect on March 15...

Hostess To Ask Court To Impose Union Deal To Keep Twinkie Maker In Business
Emily Jed
Hostess Brands said it would seek a court order to force members of one of its unions to accept a deal in order to emerge from bankruptcy and remain in business...

Interactive Coke Venders Accept Red Cross Donations In Atlanta
Emily Jed
Customers using the Coca-Cola's interactive venders have the option to make a donation with their credit or debit card after they've bought a drink...

Ira Alan Kronenberg Dies At 75
Nick Montano
Ira Alan Kronenberg, vending industry pioneer and founder of CompuVend Inc. (Metairie, LA), died on Sept. 10. He was 75...

Isis Will Pay USA Technologies For Adding NFC To Vending Machines
Nick Montano
Isis agrees to pay USA Technologies a subsidy for every ePort-equipped vending machine that is able to accept Isis Mobile Wallet by Dec. 31...

Jelly Belly Vending Machine Allows Patrons To Create Their Own Bulk Jellybean Mixes
Nick Montano
Modeled after the self-serve bulk displays in Jelly Belly stores, the vending machine uses five in-line vertical product magazines to stock inventory in bulk. Assortments are vended in three sizes...

John Compton Leaves PepsiCo, Abdalla Succeeds As President
Emily Jed
Compton's departure came as a surprise, as he was just named president in March, and it shortens the list of likely candidates in line to become PepsiCo's next chief executive...

Mondelez And Kraft Foods Group Begin Trading As Separate Companies
Emily Jed
Kraft Foods has completed its separation into two publicly-traded companies, global snack producer Mondelez International and domestic grocery products purveyor Kraft Foods Group...

Mondelez's New iD Gum by Stride Takes Aim At Teens
Emily Jed
New gum comes in folding packs with a semitransparent cellophane wrapper that hints at what's inside. Once unwrapped, the pack reveals 18 versions of original hand-drawn art...

New 'Momba' Vender Delivers Away-From-Home Essentials To Harvard Students
Emily Jed
Machine created by Steven Duque is called Momba because it fills mom's shoes by making sure students have access to what they need, when they need it...

Penn. High Schoolers To Operate CRH Catering Vending Machines
Emily Jed
Chambersburg (PA) Area Senior High School will soon get a hands-on introduction to vending by operating 40 of their own machines...

Retired Military Leaders Say Childhood Obesity Threatens National Security, And Take Aim At Vending
Emily Jed
A group of senior retired military officers say one in four of all potential recruits is turned away because they're overweight, presenting a threat to national security...

Spindle Taps Execs To Expand Mobile Payments Reach
Emily Jed
To ramp up its presence in the mobile payments arena, Spindle Inc. has named Brian Voigt and John A. Tharpe senior vice-presidents of strategy and business development...

The Gift That Keeps On Giving: A Vending Machine
Hank Schlesinger
When Thailand's Public Health Minister greeted dignitaries from Nagaland, located in the northeastern part of India, he offered up an unusual gift...

Three Studies Back Link Between Sugary Drinks And Weight Gain
Emily Jed
The New England Journal of Medicine publishes three studies that suggest increasing credibility to direct links between weight gain and consumption of sugary drinks like soda and fruit drinks...

USA Technologies' Mobile-Based Services Take Center Stage At CTIA MobileCon
Tim Sanford
Visitors to Verizon Wireless's booth No. 301 will be able to participate in USAT's demonstration of a mobile application for coupon and loyalty services...

VendaCarts Automate Disaster Relief, Offer Self-Employment Opportunity For Veterans
Emily Jed
Carts Blanche LLC is promoting its mobile automated trailers as an alternative food and beverage delivery system in the aftermath of disasters nationwide, as well as an appealing business for veterans...

Vending Machine In Korea Rewards Dancers With Free Coke
Emily Jed
A high-tech Coca-Cola vending machine in a South Korean mall dispenses free Cokes to patrons who demonstrate their dance moves...

VendScreen Enters Production
Emily Jed
The first production run of the multifunction user interface for vending machines will ship to select operators...

Music and Games Features
Wired Magazine Lauds Stern Pinball
N. Montano
The consumer magazine that celebrates all things high-tech has published a highly positive profile of one of America's iconic purveyors of retro-tech...

Bay Tek's New 'Pig Out' Replaces Classic' Popcorn' Kiddie Game
Emily Jed
Pig Out targets young players with a bright, colorful playfield and fun attract sounds...

Dave & Buster's Cancels IPO
by Staff Reporter
Citing unfavorable market conditions, D&B's CEO Steve King announced the IPO withdrawal on Oct. 4, a day before the stock was to begin selling on the Nasdaq...

Ecast-To-AMI Jukebox Migration Is In Full Swing
Nick Montano
The transfer occurs automatically, and will give former Ecast operators access to AMI's network and client software, and link their boxes to more than licensed 900,000 songs...

FBI And Arizona Law Enforcement Raid 45 Locations
by Staff Reporter
The agencies seized eight-liners and pusher games. Officials said a California-based crime organization has begun distributing gambling devices...

Hawaii Declares War On Sweeps Viddies
by Staff Reporter
Law enforcement officials said the recent raids are just the opening salvo in what is planned to be an ongoing battle against the emerging gaming sector in Hawaii...

Illinois Expands And Lengthens VLT Testing; Operators Blamed For Slow Rollout
N. Montano
The Illinois Gaming Board has expanded its test and is hedging on the launch date for video lottery terminals. There are now seven jurisdictions in which VLTs are being tested...

Illinois Launches Video Lottery Program
N. Montano
More than 270 legal, operator-run video lottery terminals were activated in 65 locations statewide at 11 a.m. on Oct. 9, with the prospect of thousands more locations joining the system in the months to come...

Illinois VLT Test Gets Underway
by Staff Reporter
Lynne Morris of Morris Gaming (Skokie) became Illinois's first operator to have legal, payoff video poker on Sept. 7...

Job Hunters Mob Chuck E. Cheese's Construction Site In Pennsylvania
N. Montano
Some 400 job seekers flocked to the site of a recently rebuilt Chuck E. Cheese's store in Springfield, PA, on Sept. 26...

LAI Ships Ball-Toss Redemption Games
Emily Jed
LAI Games has begun shipping two new storybook-themed redemption games aimed at young players. Princess Castle and Choo Choo Train...

Megatouch 2013 Ion Software Is Available For Download
Nick Montano
Update has 12 titles described as "addictive," and eight of them are compatible with Tournamaxx. Educational attract screens are designed to lure bar patrons to games...

Michigan Smoking Ban Hasn't Hurt Bars, Claims Government Study
N. Montano
The Michigan Department of Community Health says that the statewide law that banned smoking in bars and restaurants two years ago has had "no significant negative effect" on sales in that business sector...

Namco's Deluxe Videogame, Dark Escape 3D, Set For U.S. Release
by Staff Reporter
Launched in mid-July for Japanese arcades, the game is scheduled for its U.S. release by year's end, according to Internet sources...

NDA Announces Improvements For Team Dart 2013
by Staff Reporter
Changes will affect scheduling, round limits and criteria for master player ratings, NDA president Marcia Petersen, Vend Alaska, reported...

New Glossy Pinball Magazine Has Something For Fans, Collectors And Operators
Emily Jed
Jonathan Joosten has published the first edition of an upscale glossy print publication that targets fans, collectors and operators...

NSM Music Moves, Launches New Website And Selects MEI As Payment OEM
Nick Montano
NSM Music Inc. says the new space in Elmhurst, IL, has already improved communications between the its parts and service departments, and its sales and service teams...

Redemption Plus Acquires Aquabi Toy Co.
Nick Montano
The Aquabi brand focuses on creating in-store impulse value where final purchase decisions are made...

Star Worlds Arcade Hosts Fête Honoring Steve Kordek; Twin Galaxies Unveils Coin-Op Trading Cards
Nick Montano
The Star Worlds Arcade (DeKalb, IL) teams up with Twin Galaxies International for a gala event honoring the legendary pinball designer. The occasion was marked by the official release of the "Superstars of 2012" electronic-game trading cards...

Tale of Two Pinball Arcades: One Struggles While The Other Thrives
N. Montano
Two arcades dedicated chiefly to pinball, one in Minnesota and the other in Colorado, are experiencing dramatically different fates as they celebrate landmark anniversaries...

Texas Increasingly Winks At Eight-Liner Gambling While Collecting Millions In License Fees
N. Montano
For more than a decade, Texas has collected nearly $10 million a year in license fees from eight-liner operators. Now city and county governments in south Texas are getting into the act...

The Wizard Of Oz Pinball Launch Date Approaches; Sneak Previews Set For Manhattan And Orlando
Nick Montano
"We are close." So says Jack Guarnieri about the launch of his eagerly awaited The Wizard of Oz pinball machine. Prototypes have been making appearances around the country...

Tokyo Game Show Signals Mobile Videogame Future
N. Montano
The giant consumer videogame exposition, sponsored by the Computer Entertainment Suppliers Association and Nikkei Business Publications, drew some 195,000 visitors...

TouchTunes Hosts Jukebox Operators At 3rd Annual Partners Meeting; Goldstuck Reports On Network Progress
Alicia Lavay
During his Partners Meeting keynote address, chief executive Charles Goldstuck reported that TouchTunes is on track to have an installed base of 60,000 jukeboxes by year's end, up from 44,000 a year ago...

Tubin' Twist Leads UNIS Fall Game Releases For U.S. Market
Emily Jed
China's UNIS, or Universal Space, is planning a launch of five new games for the American market in October...

U.S. Internet Poker Bill Stalled By Infighting; Delaware Okays Online Casinos
N. Montano
The passage of an online poker bill introduced last year by Sens. Jon Kyl (R-AZ) and Harry Reid (D-NV) is highly unlikely...

Valley Dynamo LP Completes Move Into New Plant; Settles On Definitive Corporate Name
Nick Montano
The coin-op and recreational table game manufacturing giant has completed its move into a new factory in Richland Hills, TX...

Bulk Vending
Cardinal Takes Delivery Of New Injection-Molding Machine At Baltimore Plastics Plant
Hank Schlesinger
Cardinal's new Fanuc Roboshot is a state-of-the-art injection-molding system that promises big returns for the capsule maker and its bulk vending customers...

Who Chews The Most Gum? British Firm Offers Surprising Answers
Hank Schlesinger
What country chews the most gum? If you guessed the United States, you're wrong. The distinction of biggest chewing gum chewers goes to...

Editorial: Vending
Editorial
A Wider Horizon For Vended Foodservice
Tim Sanford
Current technology trends should call new attention to the value of food as a vendible category. Above all, there are the new micromarkets -- which are, in fact, a new kind of vending machine... by Tim Sanford

Editorial: Music and Games
Is It Time To Join The Social Media Party?
Hank Schlesinger
What form social media will take in coin-op is anybody's guess. Social media platforms themselves are still in a state of rapid evolution... by Hank Schlesinger

Where Are We Going?
N. Montano
The videogame industry is on the verge of an historic shift that may inspire a renaissance for amusement operators, much as the digital jukebox did for music. Three megatrends will drive this historic shift... by Marcus Webb

Coffee Service News
Consumer Reports Investigation Finds 'Significant' Levels Of Arsenic In Rice Products
Emily Jed
Consumer Reports urges regulators to set limits for arsenic in rice after an investigation by the independent product testing group found "significant" levels of the known carcinogen in rice and many products made from the popular grain...

Brooklyn Coffee Roaster Launches Keurig-Compatible Portion Packs
Emily Jed
Brooklyn Bean Roastery is rolling out a line of single-cup coffees compatible with Keurig brewers that use K-Cups...

Caféjo Launches Single-Cup French Press That Brews K-Cups
Emily Jed
My French Press is a manually operated brewer that prepares a single cup of coffee using a K-Cup, pod or ground coffee...

Dean Foods Mulls Morningstar Sale
Emily Jed
The nation's largest dairy company said it is exploring the sale of its dairy business...

Kansas OCS Operator Brews Up Excitement During National Coffee Service Month
Emily Jed
Wichita's PrairieFire Coffee reports that it has created some buzz around the first-ever National Coffee Service Month with a coffee trivia contest at one of its locations...

Kraft Foods On Track To Meet Sodium-Reduction Targets
Emily Jed
The food giant reported that it has already eliminated the equivalent of 14 million pounds of salt, or 1 billion teaspoons, from the North American diet annually since it announced the initiative...

LBP Unveils UpShot Portion-Pack Filter Program For Coffee Roasters
Emily Jed
Filter with a mesh design allows consumers to see and smell the coffee or tea inside when they open its seal prior to brewing. It's compatible with a variety of single-cup brewers...

Melitta Launches JavaJig Reusable Single-Serving Brew Cup
Emily Jed
Melitta USA is rolling out a reusable filter system as an alternative to prefilled single-cup portion packs. JavaJig is designed for use in most Keurig single-cup brewers...

Monk Fruit In The Raw Expands Sweetener Options
Emily Jed
The zero-calorie sugar substitute is made from monk fruit, a small green melon native to Asia...

NAMA Will Reveal Business-Boosting Survey Insight At November Coffee Tea & Water Show
Emily Jed
Research was conducted by Heart+Mind Strategies, a consulting firm. Its president and managing partner, Mike Dabadie, will analyze and discuss the findings on Wednesday, Nov. 14...

Ohio's Forest City Coffee Acquires Sun Express
Emily Jed
Forest City Coffee supplies office and restaurant customers in Ohio with coffees, teas, brewers, specialty equipment and paper products...

Royal Cup Coffee Opens New Facility To Handle Surprising Growth At EspresShip
Emily Jed
The new division at the 116-year-old Birmingham roaster has reportedly shipped more than 4 million pounds of coffee since its inception in 2000. Sales will hit $8.9 million this year...

Starbucks Rolls Out Verismo Single-Cup Home Brewer
Emily Jed
The much-anticipated single-cup home brewer from Starbucks is now available online. The coffee giant will sell the machine and pods in its cafés and at retail stores in October...

Survey Examines Workplace Coffee Trends; Foodservice Workers And Scientists Rely On Java Most
Emily Jed
Almost half of those who drink coffee on the job claim they are less productive without their cup of Joe, according to a recent survey by Dunkin' Donuts and CareerBuilder...

Cover Stories


Holiday House: Focus On Operator Needs Drives Steady Growth Over Three Decades
Tim Sanford
A key to building a successful business is identifying unmet -- and sometimes unrecognized -- needs, and then finding efficient ways to meet them. This approach is working well for the companies organized by Bernard (Butch) Winkler and his wife Lynn around their flagship enterprise, Holiday House Distributing...

Guest Columns
Could The Torrent Of Single-Cup Cartridges Rekindle The Romance Of Bean-To-Cup Brewers?
By Matt Greenwald
Many seasoned OCS professionals remember when the biggest day-to-day sales challenges were whether to offer a 1.25-oz. or 1.5-oz. frac-pack and if an account justified the placement of an automatic Bunn VPLF or Bloomfield 8572, or if a VPR or Brewmatic Diplomat would suffice. Now let's fast forward 30 years... by Matt Greenwald

How Much Choice Is Enough? Customer Satisfaction Increases When Operators Clarify Choice
by Kevin Daw
Last month, I discussed the great increase in choices we as an industry have grown to offer our clientele, and what impact that may be having on customers. This month we'll take a look at the negatives of too many choices, and how they affect consumers...by Kevin Daw

How To Sell Your Business To Your Key Employee, Make A Huge Profit, Yet Pay No Tax (Not One Penny)
by Irv Blackman
So you want to sell your business to your key employee. He or she is terrific, actually runs your company, but not surprisingly has no money to fund the purchase. What to do?... by Irv Blackman

Opportunity Knocks: Setting Qualified Appointments Is Key To Micromarket Success
by Amanda Puppo & Leah Skye
Many prospective micromarket service providers are faced with the challenge of getting in touch with the appropriate prospect base in order for the service to flourish... by Amanda Puppo & Leah Skye

Price Discipline: Emphasize Full Cost Of Sales To Hone Salesforce Performance
by Len Rashkin
The No. 1 argument that continually takes place between salespeople and sales management is caused by management's desire for higher gross profits and the reps' wish for the ability to reduce prices to meet the competition... by Len Rashkin

Hardware/Tools
Cassida USA Launches C900 Fully Automatic Heavy Duty Coin Sorter
Tim Sanford


Cummins Allison Launches Multi-Pocket iFX i400 Sorter In Canada
Tim Sanford


RNR Plastics Markets Transparent Scannable Label Holders For Totes
Tim Sanford


Meetings/Events
Apriva Takes Part In WSAA Meet: Sept. 26-27
Tim Sanford


Apriva Will Spotlight Cashless Vending Solutions At CAMA Show: Sept. 27-29 In Niagara Falls
Tim Sanford


Maryland's Amusement Association Plans Fundraiser: Nov. 3
Nick Montano


Vending, Kiosks, Entertainment Take Center Stage In Kiev, March 5-7
Tim Sanford


Vistar Mid Atlantic Will Host Product Show In Atlantic City: Oct. 5


West Virginia Amusement & Limited Video Lottery Association To Host State Expo In Charleston: Oct. 24-25
Nick Montano


Names in the News
Columbia Distributing Taps Wampler As Lead Sales Representative
Tim Sanford


Gilson Joins AMI Entertainment's Music Division
by Staff Reporter


Hormel Lines Up Successors For Retiring Execs
Emily Jed


Next Generation Promotes Don Bates To IT Director
Emily Jed
Bates will lead the full-line vending company's IT team, working closely with its operations and corporate staff to improve access to data and automation of processes...

Small Business News
Restaurants Fill Void In Malls Left By Giant Retailers
Hank Schlesinger


Study: Too Much Work Is Bad For The Heart
Hank Schlesinger


Upfront with the Publisher
Remembering Alan Kronenberg
Alicia Lavay
I've always been fascinated by the history of our industry and eager to learn more about how enterprising pioneers became so successful. The Kronenberg family's history in vending dates back to 1937, and Alan's life story is rich with examples of what makes our industry great... by Alicia Lavay

Vending Machine Products
Arizona Beverages Expands Into RTD Coffee With Joltin' Joe
Emily Jed


Campbell Expands V8 V-Fusion To Juice Boxes
Tim Sanford


Celestial Seasonings Expands Energy Shot Line With 'Enerji'
Emily Jed


Dasani Drops Enhance Water With Splash Of Flavor
Emily Jed


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