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Articles
Vol. 50, No. 11, November 2010

Vending Features
ACE Probes Technology And Politics; Cromer Wins Lifetime Achievement Award
Tim Sanford
Operators, distributors, suppliers and manufacturers jammed Myrtle Beach for the 2010 Atlantic Coast Exposition. More than 600 industry members participated in the event, and 59 manufacturers and suppliers exhibited...

Advantage's ESIB Refrigeration Module Reduces Energy Usage
Tim Sanford
Advantage Vending's ESIB 2000 line of modular refrigeration systems is said to offer a sophisticated controller designed to lower the energy consumption of packaged cold beverage machines...

Apriva And MEI Host 'Cashless Coach' Town Hall Meeting At ACE
Tim Sanford
Vending operators with questions about the implementation of cashless vending found answers at a "town hall" meeting hosted by Apriva and MEI during the Atlantic Coast Exposition...

AprivaPay Now Supports Mobile Devices Running Under Android
Tim Sanford
Google's Android operating system now supports Apriva's smartphone payment system, which enables merchants to conduct "card present" transactions...

CAMA Honors Ryan's Jackson, Heritage's Martell At 2010 Expo
Tim Sanford
The Canadian Automatic Merchandising Association conferred the industry's most prestigious awards at a ceremony during its annual convention in late September in Calgary...

College Facilitates Recycling With Reverse Vending
Emily Jed
Bard College has installed Tomra's Uno reverse vending machine in an effort to eliminate litter on campus...

Controversy Surrounds NYC Healthy School Vending Program
by Staff Reporter
New York City's healthy vending program in schools kicks off, reportedly generating over $500K. But the New York Daily News cites a battle between the Dept. of Ed. and the city controller blocking the schools' share...

Cotton Candy Vending Unveils 4th-Generation Model, New Options
Tim Sanford
Cotton Candy Vending is readying a new model for shipment beginning in November. It's the fourth generation of the company's novel cotton candy machine...

Crane Agrees To Acquire Money Controls To Strengthen Payment Solutions Business
Emily Jed
Crane Co. said it will acquire Money Controls, a producer of automated payment systems based in Manchester, England. Terms of the deal, expected close in mid-December, were not disclosed...

DVD Kiosk Makers See Burgeoning Market For Vending Route Operators
Emily Jed
Flix Kiosk Co. and Canada's Signifi have teamed up to create and offer a turnkey program to help vending and amusement companies get into the DVD rental market on the ground floor...

DVD Vending Expands As Battle For 2nd- And 3rd-Tier Locations Begins; Here Comes Coin-Op
by Staff Reporter
Rivals Redbox and NCR Corp. expand the installed base of DVD rental kiosks with thousands of new locations. Industry observers ponder location potential beyond traditional retail turf...

Election Day Victory Brings Washington Operators Tax Relief
Emily Jed
Washingtonians approved Initiative 1107, which rolls back higher taxes on soft drinks, candy, gum, bottled water and certain processed foods...

Envipco Files Antitrust Complaint Against Rival Recycler Tomra
Emily Jed
Environmental Products Corp. has filed a complaint against Norway's Tomra and its North America subsidiary for what it claims are anticompetitive practices...

Fastcorp Applies Vacuum Robotic Vend Concept To Nonfrozen Items, Begins Refurb Sales
Tim Sanford
Fastcorp plans to apply the novel vacuum robotic vending delivery system for its frozen-product venders to a wider range of machines. Separately, it is readying factory-refurbished Z-400 machines available for sale...

Frito-Lay Canada Stands Ground On Noisy SunChips Bags
Emily Jed
Frito-Lay Canada says: "Our bag is loud, our bag is different, our bag is good for the environment, and our bag will remain on store shelves..."

Fructomat Brings Eco-Friendly And Healthy Cold Drinks To Breakrooms
Emily Jed
A new generation of beverage machines is offering a fresh take on workplace refreshment by delivering a wide range of custom-prepared vitamin-enhanced fruit juice drinks at the touch of a button...

Gilly Vending Kicks Off MARTA Vend Program
Emily Jed
The Metropolitan Atlanta Rapid Transit Authority has selected Miami's Gilly Vending for first phase of a retail concession initiative aimed at generating incremental income...

Kraft's Q3 Revenue Climbs, Profit Dips; Starbucks Ends Distribution Deal
Emily Jed
The world's second-largest food company reported strong third-quarter performance across all geographies, despite an 8% dip in profit. The end of Starbucks and Kraft's coffee agreement could have significant implications...

Mars Rolls Out Snickers, Twix Line Extensions
Emily Jed
Mars, Snickers, Twix Mars is building a buzz around two of its hottest chocolate brands with the addition of two new line extensions...

NSF Becomes Energy Star Certifier
Emily Jed
NSF International has been recognized by the U.S. Environmental Protection Agency as a certification body and laboratory for EPA's Energy Star program...

Pepsi Posts 12% Rise In Q3 Income, Lowers FY Target
Emily Jed
PepsiCo saw net income rise 12% in the third quarter, but lowered its yearend forecast, citing a challenging macroeconomic environment...

SandenVendo, CFL Introduce Bulk Bottled Water Vender
Tim Sanford
SandenVendo America is manufacturing novel "ecological" 3- and 5-gal. prefilled bottled water vending machine at its Dallas plant...

Seattle University Bans Bottled Water
Emily Jed
Seattle University is the first university in Washington to ban the sales of bottled water through vending machines...

Smart Kids Group Wants To Offer 3D Content On Touchscreen Venders
Emily Jed
A provider of children's digital education and entertainment plans to sell a proprietary software system that will display 3D content on touchscreen vending machines...

University Student Invents Eco-Friendly Water Machine
Emily Jed
A new eco-friendly water vending machine has been installed at the University of Iowa. Called the Thirst Station, it dispenses filtered, chilled water directly into a water bottle or cup...

VEII Takes On Energy Innovative Products Line
Emily Jed
Energy Innovative Products Inc. named Vendors Exchange an authorized distributor and service center for its EIP-1 and EIP Energy Star upgrade kits...

Vend Mart Expands Into C-Store Market With Ferreira Acquisition
Emily Jed
Vend Mart Inc., a wholesale supplier of vending products serving northern California and the Reno, NV, area, has acquired Dave Ferreira Distributing...

Vending Machine Sales Boost Crane Co.'s Q3
by Staff Reporter
The industrial products and vending machine maker said its third-quarter net income rose as sales improved, and it raised its full-year outlook. Crane Co.'s vending unit reported sales of $77.2 million...

WilcoHess Expands Vendgogh Gas Island Test
Emily Jed
WilcoHess will expand a test of Vendgogh's gas island vending systems to additional travel plazas following a four-month pilot program...

Music and Games Features
AMI, Musicati Support Indie Artists At CMJ
Nick Montano
AMI Entertainment is supporting emerging music artists as a sponsor of the 2010 CMJ festival, kicking off in New York City on Oct. 19. The Musicati jukebox promotional tool will be unveiled...

Arcade Robbers Bring Toddler To Crime Scene
Marcus Webb
Crime couple loses custody of four-year-old daughter after bringing her along on burglary attempt at the JCN Fun Center in Elma, NY...

Barron Readies Hockey Tables, Kiddie Ride
Nick Montano
Barron Games International, which arrived on the American coin-op scene about two years ago, is readying three new products slated for rollout this fall...

Benchmark's Trap Door Offers Visual Appeal
Nick Montano
Benchmark Games new prize redemption piece challenges players in skill-stop fashion for a chance to open a "trap door" through which a sizeable plush prize vends...

California's New Policy On Redemption Legality Remains Unclear
Marcus Webb
Despite a new law enforcement advisory intended to clarify the distinction between illegal gambling games and legal redemption games, California policy remains confusing...

Chuck E. Cheese's Reports Upbeat Q3 Results; Plans Latin American Expansion
Marcus Webb
CEC Entertainment Inc. said financial results for the third quarter ended Oct. 3 showed total revenues up 4.7% to $207.1 million. Next stops: Mexico, Colombia and Brazil...

Crazy Clock And Tutti Fruitti Headline Coastal Lineup
Nick Montano
Coastal Amusements Inc. is readying the launch of two new games for the redemption market. Crazy Clock and Tutti Fruitti will make IAAPA debut...

Dance Dance Revolution X2 Ships In December
Nick Montano
The latest in the Dance Dance Revolution music videogame series will begin shipping to U.S. operators in December. Betson Enterprises is the North American distributor...

Dave & Buster's Loses $9.5M In Q2
Marcus Webb
The restaurant and amusement machine chain said it lost $9.5 million on revenues of $127.9 million in the second quarter of its fiscal year ended Aug. 1...

Dead Heat Unites Arcade Driving And Social Networking
Nick Montano
Namco says one of its newest videogame is not the typical driver. It's the only arcade driver, according to the manufacturer, that incorporates social networking...

Eight-Liner Operators In Texas Get Hit With RICO Suit
Marcus Webb
A former local district attorney has filed a civil suit against 180 eight-liner operators and their associates in two Texas counties that accuses them of various crimes in violation of the RICO Act...

Elaut Strengthens Support With New Parts Website
Nick Montano
Elaut USA has created a website dedicated to parts for its popular crane machines. The Lakewood, NJ, company noted that parts sales have tripled in the past year...

Florida Jury Acquits - And Cheers - Sweepstakes Videogame Operator
Marcus Webb
Jurors in a Marion County court acquitted Jeaneen Crisante of Marion Internet Services of felony gambling charges and a misdemeanor slot machine possession charge...

Georgia Supreme Court Defends Redemption Viddies In Victory For Operators
Marcus Webb
The Georgia Supreme Court ruled that adult redemption videogames are legal even if players can accumulate points or credits over several plays without paying for a new play...

Grid And Sideshow Highlight Sega's Fall Lineup
Nick Montano
Sega Amusements USA plans to unveil 33 games at the IAAPA Attractions Expo in mid-November. A driver based on a popular console game and shooting gallery piece are the highlights...

IAAPA Chief, Charlie Bray, Resigns
Marcus Webb
Charlie Bray, IAAPA Charles W. (Charlie) Bray has resigned as president and chief executive of the International Association of Amusement Parks and Attractions. His departure is effective Dec. 3...

Illinois VLT Computer Contract Open For Bids, Again
Marcus Webb
The Illinois Gaming Board is accepting bids from contractors who can provide central computer system that will manage the state's operator-run VLTs. Deadline: Dec. 1...

New Documentary Gives Hollywood Treatment To Air Hockey
Nick Montano
Filmmaker Eric D. Anderson captures the many personalities surrounding air hockey and the coin-op industry in "Way of the Puck," which arrived on DVD on Oct. 29...

New W. Va. VLT Bid Process Helps Operators
Marcus Webb
Video gaming operators came out on top when the state lottery changed its bidding rules. Current VLT license holders can now bid on unclaimed licenses in every round during the bidding process for location contracting...

Ohio Supreme Court Upholds $10 Limit For Skill Game Prizes
Marcus Webb
Limiting the value of prizes offered for winners of skill games is legal under both the Ohio and U.S. constitutions, the Ohio Supreme Court said in a recent ruling...

Ohio, California Grapple With Video Sweeps Legality
Marcus Webb
The legal status of Internet sweepstakes videogames appears to be getting more perplexing in Ohio and California, producing inconsistent law enforcement policies...

Pentavision Introduces DJ MAX Technika 2
Nick Montano
DJ MAX Technika 2, in development for three years, is now shipping. New features on popular music videogame includes "duo-mixing" mode that allows two players to cooperate on one machine...

Sega Sammy Rebounds To Record Profits; Coin-Op Game Sales Rise 9.4%; Japanese Arcade Net Income Up Nearly 400%
Marcus Webb
Sega Sammy reported a record $302.1 million in profits on $3.4 billion in revenues, compared with a $78.3 million loss during the same period last year...

Strong Coin-Op Presence Expected At IAAPA Attractions Expo: Nov. 16-19
Marcus Webb
Now that the IAAPA Attractions Expo is the only fall exhibition for the amusement industry, the show’s owner is likely expecting a heavy turnout of music and games operators...

Sweepstakes Games - And Raids - Are Nationwide Phenomenon
Marcus Webb
Videogames integrating sweepstakes contests and simulating slot machine play continue to flourish from Florida to Massachusetts and as far west as Arizona and possibly California...

Titan Debuts Networked Phone Time-Sweepstakes Video Terminal
by Staff Reporter
New Titan Touch Plus terminal sells personal identification numbers for prepaid phone time. Points accumulated at one sweepstakes terminal now can be transferred to another without the need to print additional PINs...

U.S. Supreme Court Hears 'Violent' Videogame Case
Marcus Webb
On Nov. 2, as Americans voted in midterm elections, the U.S. Supreme Court heard lively arguments in Schwarzenegger v. Entertainment Merchants Association...

USA Today Supports First Amendment For Videogames
Marcus Webb
One of America’s top three national newspapers has endorsed First Amendment protection for videogames in a case being heard Nov. 2 before the U.S. Supreme Court...

WV Operators Settle VLT Suit With Lottery
Marcus Webb
West Virginia amusement and VLT operators dropped a lawsuit against the state Lottery Commission. Both groups have settled their dispute amicably...

Bulk Vending
A&A Ships Advance Sticker Venders From East Coast
Nick Montano
To help save operators money on freight, A&A Global Industries is now manufacturing and shipping Advance Model sticker machines from its East Coast base...

Pop-Up Retailing Could Open The Doors To Temporary Locations For Bulk And Crane Vendors
Hank Schlesinger
The emerging temporary retail format may provide new avenues for bulk vending and crane game operators…

Seeding Is Believing For Green Entrepreneurs
Hank Schlesinger
Call it "guerilla gardening" or "eco-tagging," it may just prove to be one of the most unusual applications of a vending machine. Two young, socially conscious entrepreneurs in California are distributing bulk venders stocked with seeds encased in spherical soil...

Editorial: Vending
Editorial
Face Time Is Time Well Spent
Tim Sanford
This year has seen a number of changes in the trade show schedule to which we had become familiar... by Tim Sanford

Editorial: Music and Games
Back To School For Bulk Vendors
Hank Schlesinger
Bulk vending was never a business that required an MBA or a college degree. But times have changed... by Hank Schlesinger

Supreme Jeopardy
Marcus Webb
This November, something crucially important will happen for the first time in the history of the U.S. amusement machine industry. The U.S. Supreme Court will hear a case that could give state and local governments unprecedented power to permit -- or wipe out -- commercial entertainment in countless forms and formats for generations to come... by Marcus Webb

The End Of A Myth
Marcus Webb
The Great Recession may be over by the time you read this, or it may have turned into a double-dip downturn. Either way, America's Great Recession has killed a politically popular myth in the U.S. economy, and in coin-op... by Marcus Webb

Coffee Service News
Boston Market Serves Keurig Coffee; Speculation Mounts Over Nestlé's GMC Takeover
Emily Jed
Popular restaurant will begin selling Green Mountain's Keurig single-cup coffee in October...

Brazil's Coffee Output May Fall Lower Than Expected
Emily Jed
The world's biggest coffee producer might produce a smaller crop next year than already anticipated as growers' efforts to improve productivity will put the plants into a lower-yielding cycle...

CoffeeShow Explores Evolving Market
Tim Sanford
Nearly 400 industry members thronged the convention area of Bally's Las Vegas for the National Automatic Merchandising Association's inaugural CoffeeShow Oct. 20-22...

Corporate Coffee Systems Acquires 3 OCS Companies
Emily Jed
Corporate Coffee Systems LLC announced that it has acquired three office coffee service companies, further solidifying its position as a workplace refreshment leader in the greater New York City...

Crystal Rock Enters Office Products Arena With Hartford Stamp Acquisition
Emily Jed
Crystal Rock Holdings Inc. has acquired assets of Hartford Stamp & Office Works and plans to merge the company into its new Crystal Rock Office brand...

DS Enters Distribution Pact With Fiji Water, Acquires Echota Beverage Group
Emily Jed
DS Waters of America Inc. said it will begin selling Fiji Water to its customers through its office and home delivery services...

Dunkin' Donuts Tests Single-Cup Coffee Pods
Emily Jed
Select Dunkin' Donuts stores have begun testing the sale of single-cup pods of the retail chain's popular coffee for home brewing...

GMC Faces SEC Probe, Class-Action Suits; Files Keurig Patent-Infringement Suit
Emily Jed
The Securities and Exchange Commission has launched an inquiry into Green Mountain Coffee Co.'s accounting practices. Separately, roaster sues Sturm Foods...

Maxwell House Coffee Concentrate Earns Rainforest Alliance Seal
Emily Jed
Kraft Foodservice's Maxwell House premium roast frozen liquid coffee concentrate blends now feature the Rainforest Alliance Certified seal of approval...

NCS&V Becomes U.S. Agent For Mavea Professional Water Systems
Tim Sanford
National Coffee Service & Vending has been appointed the sales representative for Mavea's professional products division in the U.S. Germany's Mavea markets water filtration products...

Nestlé To Cut Sodium By Another 10%
Emily Jed
Nestlé Prepared Foods Co. said it plans to decrease the sodium content in its products by another 10% beyond reductions made earlier this decade...

NRA Show Seminars Go Live Year-Round
Emily Jed
Key education sessions presented at the annual National Restaurant Association's Restaurant and Hotel-Motel Show will be available online year-round...

Thermo Concepts Taps Newco U.S. Distributor
Emily Jed
Newco Enterprises will distribute Thermo Concepts' complete line of water coolers, filtration systems and accessories nationwide...

Cover Stories


Frozen Food Vending Plays Wider Role In 'Downsized' Market
Emily Jed
Vending technology continues to enhance workplace productivity by offering round-the-clock access to a variety of food, beverage and snack items -- but the large blue-collar workforces are gone. Frozen food vending plays a wider role in today's downsized market...

Guest Columns
Emphasize Positive Differences To Pull Ahead Of Competitors
by Len Rashkin
Selling against a good competitor is much harder than presenting to a company that does not have a coffee service provider. When a strong competitor already is in place, success or failure depends largely on the sales personnel on either side... by Len Rashkin

If You Could Increase Your Sales At No Cost, Would You Do It?
David Levine
Vending is an impulse purchase, and is affected by visibility in the location. Recent tests with amusement crane machines revealed a method that any operator can use to increase sales in vending or amusement locations... by Dave Levine

Individual Performance Evaluation Is Key To Excellent Service
by Jerry McVety
Exceeding customers' expectations, both in service and food quality and variety, is the only way to remain successful in today's very competitive and challenging foodservice business... by Jerry McVety

Three Myths, Two Cycles And...A Surprisingly Hopeful Future
by Frank Sensinsky
Is the industry turning the corner? It's time to put the pessimistic myths aside and gear up for the amusement industry's promising future... by Frank Seninsky

Hardware/Tools
Coin Mech Rolls Out MDB DebitKey System For Vending
Emily Jed
Coin Mechanisms Inc. has expanded its line of DebitKey cashless transaction products with an MDB vending machine key system...

Upfront with the Publisher
Watch Your Language
Alicia Lavay
Federal regulations of vending machines and the Supreme Court's videogame violence case -- what do these two stories have in common? by Alicia Lavay

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