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Articles
Vol. 54, No. 4, April 2014

Vending Features
'Intelligent Restaurant' Automates Hot Food Delivery In India
Emily Jed
A company called Atchayam Business Solutions is taking a novel approach to automated hot food retailing. The Foodbox machine is being placed in public locations in Chennai, India...

AirVend Debuts Next-Generation Touchscreen Payment Platforms At NAMA OneShow
Emily Jed
AirVend Inc. will unveil its new AV7 and AV5 hardware platforms at the National Automatic Merchandising Association OneShow, taking place April 9-11 at Chicago's McCormick Place...

All Star Services Deploys Cantaloupe Systems' Seed Office
Emily Jed
The Port Huron, MI, full-line vending company has deployed Cantaloupe Systems' hosted and mobile-optimized Seed Office vending management system to improve productivity in the office and in the field...

Bill Burch Dies; Veteran Operator Chaired NAMA, Led State Council
Tim Sanford
Bill Burch, vending, NAMA Billy Morgan (Bill) Burch, a former chairman of National Automatic Merchandising Association who worked in the vending industry for 40 years, died on March 18 in Sikeston, MO. He was 78...

Cantaloupe Acquires CompuVend, Expanding VMS Business
Emily Jed


Cantaloupe Announces Seed Delivery Cloud And Mobile OCS Software With Paperless Invoicing And Online Ordering
Cantaloupe Systems Press Release
--press release

Chicago Mayor Rahm Emanuel Welcomes 2014 NAMA Showgoers
Tim Sanford


Crane Payment Innovations (CPI) Plans Exhibit At NAMA OneShow
CPI Press Release
--press release

Dayton Children's Hospital Nixes Sugar-Sweetened Beverages
Emily Jed
Dayton Children's Hospital will stop selling sugar-sweetened soda and sports drinks at all of its locations beginning May 1. The new policy also applies to vending machines...

E-Cigarette Maker Partners With Seaga For 'Vapestation' Vending Machine
Emily Jed
Vaporin Inc. will be the first company to market its electronic cigarettes through Seaga Manufacturing Inc.'s Vapestation vending machine...

ePort Connect Upgrade Adds Secure Card Tokenization, Enhances Loyalty Program
Emily Jed
USA Technologies Inc. has added secure card tokenization to its ePort Connect service. The upgrade also includes new tools to optimize USAT's loyalty and prepaid program in micromarkets, and to provide operators additional real-time data about the status of their connected devices...

FDA Comments Signal Further Delay In Calorie Disclosure Rules For Vending
Emily Jed
Nutrition labeling rules for vending machines will likely not be finalized until yearend, giving operators a longer-than-expected reprieve...

FDA Submits Final Vending Calorie-Disclosure Rules To White House
Emily Jed
With the final version in hand, it is expected that the White House Office of Management and Budget will exercise a 90-day review process before they will begin the formal issuance and implementation process of the final rules...

Feniks Inc. Acquires Rubi Coffee Kiosk Business, Plans To Work With Vending Operators
Emily Jed


Glenn Butler Exits VendScreen
Emily Jed
Butler still has ties to VendScreen, which markets the Revolution smart device for vending machines, as an investor, but resigned from the board last month...

Illinois Lawmaker Proposes Sugary Drink Tax
Emily Jed
State Sen. Mattie Hunter (D-Chicago) has filed a proposal to add a penny-per-ounce tax to sugar-sweetened beverages sold in Illinois...

Iowa Man Fired For Using Forklift To Free Hung Twix Bar In Vender
Hank Schlesinger


Lady Gaga Rewards Boldest Fans With One-Of-A-Kind Performance On Doritos #BoldStage At SXSW
Frito-Lay Press Release
--press release

Mars Begins M&M's, Snickers Production At $270M Topeka, KS, Facility
Emily Jed
Mars Chocolate North America is officially cranking out two of its favorite candies at its new state-of-the-art, 500,000-sq.-ft. facility in America's heartland...

MasterCard's Priceless Surprises Vending Machine Dispenses Prizes For Tweets At SXSW
Emily Jed
MasterCard and the news blog Mashable have teamed up to woo technology startups attending South By Southwest music festival by giving them free prizes from a tweet-activated vending machine...

Micromarket Education Session: Launching your Micromarket Operations To The Next Level -- Going from Zero To 25+
Avanti Markets Press Release
-- press release

Mondelez Partners With Facebook For Social, Mobile Brand Building
Emily Jed
The maker of Oreo cookies and Trident gum continues to shift more media spending to digital and mobile platforms...

NAMA's Government Team Goes To Capitol Hill For American Associations Day
Emily Jed
The National Automatic Merchandising Association's government affairs team recently participated in the American Associations Day Fly-In on Capitol Hill.

New York's Vending Operators Win Hard-Fought Sales Tax Exemption Increase
Emily Jed
New York Gov. Andrew Cuomo signed into law this week a bill that increases the state's tax exemption for goods sold through vending machines to $1.50...

North Carolina Man Held On $100,000 Bail For String Of Vending Machine Burglaries
Emily Jed
Raleigh police arrested Cory Peter Tyson, 34, on March 24 on charges that he broke into machines, and North Carolina State University police took out arrest warrants for five charges the next day...

PaleoExpress Vending Machine Capitalizes On Latest Diet Fad
Emily Jed


PayRange Enables Cashless Sales In Non-Networked Vending Machines; Amusements And Other Payment Applications Abound
Emily Jed
vending, payrange, mobile payments, cashless vending M-commerce without the wireless costs
Paresh Patel has unveiled PayRange, a mobile payment system designed to be the simplest andmost accessible solution for vending, amusement and other self-service appliances of all kinds, including electromechanical equipment like bulk vending machines. The system allows customers’ phones to handle the entire transaction process over their cellular networks, while using Bluetooth personal area networking to actuate the vend...

Pepsi Cola Hudson Valley Selects Cantaloupe's Seed Cloud Platform To Modernize Vending Machines
Cantaloupe Press Release
--press release

San Francisco Passes Nation's Strictest Bottled Water Ban
Emily Jed
The sale and distribution of single-use plastic water bottles on public property in San Francisco will soon be banned no thanks to a unanimous vote by the city's Board of Supervisors...

Soda Sales Continue Decline; Diet Brands Fall At Faster Rate
Emily Jed
A nearly decade-long decline in sales of carbonated soft drinks in the U.s. accelerated in 2013, with consumers turning away from diet sodas at an even faster pace...

Sodexo Joins Partnership For A Healthier America; Plans New Options For Vending Machines
Emily Jed
Sodexo has joined the Partnership for a Healthier America anti-obesity initiative in the sites it serves, and its vending machines factor heavily into its plans...

Super Bowl Champion Michael Robinson Becomes Fresh Healthy Vending Franchisee
Emily Jed


Technology Company Receives $3 Million Order From AirVend
Emily Jed
Provo, UT-based AirVend is ramping up production of the device, which enables compliance with pending calorie disclosure regulations, accepts cashless payment and provides real-time monitoring data...

Tri-State Automatic Merchandising Council Hosts 2014 Annual Legislative Day At Pennsylvania Capitol
NAMA Press Release
--press release

Troy Aikman And Lisa Bodell Will Keynote Vending Convention
Nick Montano
NFL superstar Troy Aikman is scheduled to deliver a keynote address at the National Automatic Merchandising Association's OneShow in Chicago on April 9...

U-Vend Pacts To Operate Mini Melts Vending Machines In Chicago
Emily Jed
The agreement allows U-Vend to place machines in big box stores, sporting facilities and shopping malls in the Chicago area. U-Vend installed its first Mini Melts machines in 27 Wal-Mart stores and entertainment centers in the area...

UK's New £1 Coin Will Require Costly Conversion By Vending Industry
Emily Jed
Britain has unveiled a radically redesigned £1 coin, and converting machines to accept it will be no small change for the vending industry...

USAT Integrates Cashless Payment Services Across Refreshment Services Spectrum
Emily Jed
The vending tech and payments company is rolling out its streamlined integrated payment services model, which extends its ePort Connect across multiple aspects of a self-serve business...

USDA Tells Congress It Will Not Issue School Waiver For Nutrition Rules
Emily Jed
The Department of Agriculture said it will not implement a waiver to give schools more time to comply with new nutritional standards for competitive foods sold in schools, including vending machines. Congress had urged the USDA to implement the waiver program by April 17, but now all schools will be required to comply with the rules as of July 1...

USG Selects Crane Merchandising Systems As Preferred Cold Beverage Vending Machine Supplier
Emily Jed
Crane will supply its classic BevMAX 4 machine and new BevMAX Media and DNCB-Series Stack to Unified Strategies Group's 2014 program promoting vend operator ownership of beverage equipment...

Vending And Amusements Stakeholders Voice Coin Composition Concerns To U.S. Mint Officials
Emily Jed
Officials from the National Automatic Merchandising Association and American Amusement Machine Association expressed how changes to the metallic content of coins could negatively impact vending and amusement operators at a recent U.S. Mint stakeholders meeting...

VendScreen Names David Grano Chief Executive
Emily Jed
Grano comes to the high-tech vending firm from APTUS Financial, a provider of ATM management solutions, and has more than 20 years of experience building and running financial and payment technology companies...

Women Of The Industry Plan Networking And Education At OneShow
Emily Jed


Micromarkets
Avanti Launches Micromarket Loyalty Reward Program
Emily Jed


Breakroom Provisions Will Roll Out Integrated Micromarket Antitheft Feature At Vending Show
Emily Jed
With small-ticket purchases and tight margins, theft is a major concern among vending operators as self-service micromarkets continue to grow in popularity. Breakroom Provisions will debut its integrated image capture with its antitheft "widget" this week...

Hackney Unveils Truck Body For Prekit Vending And Micromarket Routes
Tim Sanford
VT Hackney's new Express has a vocational body designed for vending machine and micromarket operators who have adopted warehouse prekitting to save time on the route...

Streamware's VendMax Micromarket API Makes Commercial Debut
Tim Sanford
The purpose of the API is to allow VendMax vending operator customers who also run micromarkets to integrate the information supplied by their self-checkout markets with the data being collected from vending machines...

Vending Video


365 Retail Readies Gen3 Micromarket Kiosk, Wins Michigan Small Business Award
Nick Montano
Gen3 ships in an all-new compact form factor with more than 20 new user features. 365 Retail Markets says the kiosk boasts a zero-maintenance design, equipped with a versatile credit card reader, recessed fingerprint scanner and the latest in 3D barcode scanning technology...

Music and Games Features
AMI Entertainment Announces New Products And Updates; Continental Video Jukebox Launches At Amusement Expo
AMI Entertainment Press Release
--press release

Amusement Expo Concludes Its First Show On Two-Day Program; Preliminary Numbers Show Sweeping Increases
Nick Montano


Apple Industries Launches Ad Network, Readies New Print Format
Tim Sanford
Making its debut at the 2014 Amusement Expo in Las Vegas is the company's national advertising network, supported by a highly visible Video Billboard display for Face Place photobooths...

Apple Industries Names Kristin Link Director Of Distributor Relations
Tim Sanford


Arcade Game Giant Becomes Bandai Namco Amusement America Inc.
Nick Montano
Namco America Inc. has officially changed its name to andai Namco Amusement America Inc. This new corporate name together with the Bandai Namco Games logo will be fully integrated in all of the company's communications and branding effective immediately...

AutoWed Dispenses Coin-Op Nuptials
Hank Schlesinger
After a brief recorded ceremony, complete with audio prompts and a wedding march, the AutoWed unit vends a personalized marriage license and two rings...

Bay Tek Debuts Beach Bounce Kiddie Skill Game In Time For Summer
Tim Sanford


Bobby Hogin: AMOA’s Next President Discusses Challenges, Opportunities Ahead
Hank Schlesinger
Bobby Hogin, Hogin Amusement Co., AMOA The Amusement and Music Operators Association installed Bobby Hogin as its next president on March 27. Hogin brings to the yearlong term some three decades of experience as a coin machine operator. He succeeds John Pascaretti of Michigan’s Pascaretti Enterprises, an equipment distributorship. Pascaretti describes his successor as a Tennessee gentleman who is a nuts and bolts operator who knows the industry...

Chuck E. Cheese's CEO Michael Magusiak To Retire
Emily Jed


Chuck E. Cheese's Owner Reportedly Has Eye On Dave & Buster's
Nick Montano
Apollo Global Management, the private equity group that acquired Chuck E. Cheese's for $1.3 billion, is allegedly considering a bid for Dave & Buster's Inc...

Digital Centre Introduces Panther Photobooth And New Picture Services At Amusement Expo
Tim Sanford
Digital Centre is planning to take the wraps off its latest photobooth, the Panther, at the 2014 Amusement Expo in Las Vegas this week. Also on display at the show will be the company's other New Generation photobooths, all running software designed to integrate the photobooth experience into today's online sharing lifestyle...

Firestone Financial Honors Platinum Partners At Amusement Expo
Tim Sanford
The lender to amusement and vending operators announced the industry leaders who are being inducted as its 2014 Platinum Partners. The company will bestow this recognition on selected manufacturers, distributors and operators in an awards ceremony during Amusement Expo on March 27...

Florida Law Enforcement Raid Internet Cafés -- Again
Nick Montano
The Florida Department of Law Enforcement's Illegal Gaming Task Force served search warrants on April 3 in five Florida counties, targeting Internet cafés allegedly owned by Ivan Vega and Peter Miller. According to enforcement officials, the warrants represent a continuing crackdown on the illegal gambling locations known as Internet cafés...

Gold Standard/Shelti Debuts Cougar-To-Radikal Darts Upgrade Kits, Air Hockey LED Option
Tim Sanford
Gold Standard Games/Shelti will show a variety of its popular products, and a novel upgrade kit for last-generation Valley Cougar electronic dart games, in booth No. 143 at this week's Amusement Expo...

IAAPA Selects AIR As Its Preferred Family Entertainment Center Insurance Program Provider
IAAPA Press Release
--press release

In Florida, A Revised Law Restores The Amusement Industry
Nick Montano
Amusement machines equipped with banknote or cashless card acceptance will no longer be in violation of Florida state law under a bill that won unanimous support in early March in the Senate gaming committee...

Key Master Lawsuits Generate Internet Buzz
Hank Schlesinger
Class-action lawsuits filed in Los Angeles and Westchester County, NY, are abuzz online...

Mick White Rejoins Valley Dynamo
Nick Montano


Namco Hails Strong Start For Prize America Division In First Year; Pac-Man And Wulfers Lead The Charge
Nick Montano
Jim Wulfers is overseeing the development of Namco Prize America's plush and electronic product strategies for the amusement industry in the U.S....

Namco's Mario Kart Arcade GP DX Ships This Spring
Nick Montano
Better than its Mario Kart Arcade GP2 antecedent, according to Namco, the latest installment has new and improved courses, game modes and karts, along with a rainbow LED-lit cabinet equipped with a 42" HD monitor...

Novel Jukeboxes And Mobile Entertainment Devices Make Amusement Expo Debut
Nick Montano
TouchTunes unveils compact Playdium... AMI Continental supports music videos... Tap TV adds new channels... Tanjarine brings tableside entertainment to restaurants...

Oculus VR, Its $2 billion Payday And The New Virtual Reality Trend
Hank Schlesinger
Oculus VR, the virtual reality darling investment of crowd funders on Kickstarter and experienced venture capitalists, has been sold to Facebook for $2 billion...

Remember Leland Yee? Anti-Videogame Politician From California Is Arrested For Gun Trafficking
Nick Montano
The California state Senator who built a political career as a champion of gun control and whose crusade against "violent" videogames went all the way to the Supreme Court has been arrested for gun trafficking...

Stern Unveils New Mustang Pinballs; Boss Premium And 50 Years LE Boast Added Features
Nick Montano
Joining the Mustang Pro model, which was unveiled earlier this year at the Chicago Auto Show, are the feature-rich Boss Premium and 50-Years-of-Mustang Limited Edition pinball machines...

TouchTunes Opens Its APIs; Third-Party Developers Can Now Build Jukebox Apps
Nick Montano
When TouchTunes introduced its smart jukebox platform in 2011, the digital music company hinted that software development tools would be available to third parties who could use them to create applications that interface with its jukeboxes. Living up to its reputation as the creator of the world's first smart jukebox, TouchTunes has now opened its API platform to developers...

TouchTunes Unveils Playdium, Its Next Generation Jukebox Platform, At 2014 Amusement Expo
TouchTunes Press Release
Playdium allows the jukebox to reflect the musical taste of each venue with a sleek, modular design that dramatically simplifies service and support...

Tricorp Wins Gameroom Bid For Dover, NH, Bowling Center
Nick Montano
Since opening its doors in 1965, Dover Bowl has remained a popular destination for local residents. It offers 32 lanes, including 10 for candlepin bowling, popular in New England and the Canadian Maritimes...

Woman Threatens To Blow Up Videogame Arcade In China
Hank Schlesinger
Gao Hong entered an arcade in Chomgming Island in Shanghai wearing a string of firecrackers and multiple beer bottles filled with gunpowder around her neck...



NTN Buzztime Reports 2013 Net Loss, Steps Up Buffalo Wild Wings Deployment
Nick Montano
NTN Buzztime Inc., produces interactive content for bars and restaurants, reported a preliminary net loss of $0.4 million, or 0¢ a share, for the fourth quarter. BEOND platform rolls out. Bob Cooney joins firm as COO...



Tetris Goes Big In Philadelphia To Celebrate 30th Anniversary
Hank Schlesinger
Tetris was big in the 1980s, but it became really big on April 5 when gaming fans got the chance to play a jumbo-size version on the side of Philadelphia's Cira Centre...

Bulk Vending
National Entertainment Network Promotes Jim Sevalt To Senior VP
Nick Montano


NBVA Booths Sell Out In Record Time; Bulk Vending Floor Opens March 26
Hank Schlesinger
The National Bulk Vendors Association is primed for one of its best trade shows in years. According to association president Steve Schechner, all of NBVA's available booth space has been booked...

Theisen Vending's Judi Heston Is Elected NBVA President
Hank Schlesinger
The National Bulk Vendors Association has elected Judi Heston of Theisen Vending Co. as its president. She succeeds Steven Schechner, Capital Vending (Florence, AL), who held the association's top post since 2012...

Your Bulk Vending Innovation Could Be Worth $300 At Upcoming Trade Show
Hank Schlesinger
Your best bulk idea could win you $300. The National Bulk Vendors Association's seminar program at the upcoming Amusement Expo will offer a chance to win $300. The Most Innovative Operator award will be presented on the spot...

Editorial: Vending
Editorial
Perils Of Infighting Outweigh The Fun
Tim Sanford
Several recent news items illustrate a point that we've been making for some time now. A couple of months ago, the well-known discount pharmacy chain CVS announced that it will discontinue selling tobacco products this fall... Tim Sanford

Editorial: Music and Games
Are Vendors Adapting Too Slowly To Changing Retail Landscape?
Hank Schlesinger
It is no secret that retail is in the midst of a major transition. If the classic shopping mall is not dying, then it is certainly in some transformative stage. While traditional anchor stores fight for their lives against aggressive online retailers, mom-and-pops are facing the perils of a down economy... Hank Schlesinger

Bulk Vending and Crane Products
April 2014's Spotlight on Product for Bulk Vending, Cranes and Redemption


Coffee Service News
Another Lawsuit Accuses Keurig Of Anticompetitive Practices
Emily Jed
Rogers Family Co. has filed a lawsuit in federal court accusing Keurig Green Mountain Inc. of violating antitrust and unfair competition laws. The Lincoln, CA, coffee company's legal action follows Oakbrook, IL-based TreeHouse Foods Inc. filing of a similar lawsuit in February...

Coffee Bean & Tea Leaf Brings Brand To K-Cups
Emily Jed


Green Mountain Changes Name To Emphasize Keurig Brand
Emily Jed
Green Mountain Coffee Roasters Inc. is now Keurig Green Mountain Inc., but retains its ticker symbol "GMCR" on the Nasdaq. Shareholders approved the new name at the company's annual shareholders meeting in early March...

Keurig And Peet's Coffee & Tea Team Up For K-Cups
Emily Jed


Keurig Green Mountain And Starbucks Amend K-Cup Agreement
Emily Jed


Marley Coffee Expands RealCup Lineup
Emily Jed
Leading off the rollout is Buffalo Soldier, a dark-roast 100% Rainforest Alliance coffee, characterized as an "earthy" blend with bold and complex flavors...

Marley Lands Colorado Rockies Coffee Contract
Emily Jed


Maxwell House Special Delivery Filter Pouch Provides No-Mess Ease
Tim Sanford


National Coffee Association Names Bill Murray New Chief
Emily Jed
William M. (Bill) Murray joins the NCA from the Public Relations Society of America, where he served as chief executive of the 32,000-member organization...

Numi Organic Teas Come To RealCup Capsules
Emily Jed


Cover Stories


U.S. Military's Healthy Vending Programs Advance On All Fronts
Emily Jed
The U.S. armed services have been stepping up their efforts to improve the health and fitness of their personnel, and vending is in the forefront of the tools being employed in this attempt. Two years ago, fueled by first lady Michelle Obama's anti-obesity push, the U.S. Department of Defense's Military Health System launched a campaign requiring all branches of the armed forces to encourage service-members to make more informed nutritional choices by making better options available to them everywhere they eat...

Foodservice News
'Facts Up Front' Launches Consumer Education Campaign
Emily Jed


NPD: Restaurant Visits Grow For Breakfast, Decline During Lunch And Dinner
NPD Press Release


Guest Columns
Coffee Preparation Can Inspire Fanaticism, And May Be Fun
by Kevin Daw
Geekiness is all the rage these days. Every dog has its day, as they say; but with Revenge of the Nerds and Devo opening the door almost 40 years ago, this peer group is here to stay... by Kevin Daw

Good Information And Empathy Underlie Successful Selling For Vending Operators
by Stephanie Begley
Have you ever met someone who is a natural-born salesperson with a sixth sense for knowing the right thing to say, so the sale magically happens? Moments of brilliance like this don't require supernatural inspiration; they can be carefully planned and executed... by Stephanie Begley

Train Sales Staff In 'Bridging' To Boost Allied Product Orders
by Len Rashkin
Last month, I discussed setting up a program to increase allied product sales for your telephone customer service reps and route sales drivers. Now we'll take a look at training sales to boost OCS allied product sales... by Len Rashkin

Meetings/Events
Apriva To Discuss Cashless Vending At OneShow
Apriva Press Release


Arkansas Vending Council Hosts U.S. Rep. Tom Cotton
Emily Jed


Emerging Leaders Network Partners With NAMA Foundation To Host Event At OneShow
NAMA Press Release


Fresh Healthy Vending Exhibits At 69th ASCD Conference
Fresh Healthy Vending Press Release


VendScreen To Conduct Hourly Demos At NAMA OneShow
VendScreen Press Release


Names in the News
Embed Adds Lisa Chapman And Ann Krull To Sales Executives' Ranks
Nick Montano


Jon Floyd Bolsters 365 Retail Markets Sales Team
Emily Jed


Keller Joins CenterEdge Software As Business Development Manager
Tim Sanford


Kelsey Smith Joins Namco's Prize America Unit As Sales Coordinator
Nick Montano


Mars Appoints Grant Reid Next President
Emily Jed


Upfront with the Publisher
Work Smarter, Not Harder
Alicia Lavay
I just came back from the 2014 collocated Amusement Expo and National Bulk Vendors Association show. The new three-day amusement and bulk vending program included a full day of education followed by two days of exhibits, and the updated schedule was very well received... Alicia Lavay

Vending Machine Products
'See-Through' Fruit Cans Sport New Labels, Add Mango Variety
Emily Jed


Lay's Debuts Lattice-Cut Potato Chips
Emily Jed


Mondelez Unveils Plan To Make Snacks More Healthful
Emily Jed


Mrs. Freshley's, Hershey Team Up To Create Mini Donuts, Swiss Rolls
Tim Sanford


Ready Pac Expands Vendible Ready Snax, Gourmet Salad Bowl Lines
Emily Jed


Ruffles Debuts Lay's Buffalo Wild Wings Cobranded Chips
Emily Jed


Sparkling Ice Adds Peach And Mango Lemonades
Emily Jed


Micromarkets
Little Debbie PB Creme Pies Roll Out For Vending And Micromarkets
Tim Sanford


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