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Articles
Vol. 53, No. 4, April 2013

Vending Features
AprivaPay Mobile POS Payment App Addresses Small Business Needs
Emily Jed


AVM Expands St. Louis Vending Equipment Remanufacturing, Service Center
Emily Jed
The St. Louis-based company said it has purchased a 57,055-sq.ft. building, which is five miles from its current location and more than double the size...

AVT Develops 'Kreation' Vender For Beverly Hills Juice Bar
Emily Jed
The bright orange outdoor machine with an ATM-like interface lets customers pick up a quick bottle of freshly squeezed fruit or vegetable juice...

Cantaloupe Systems' Free Seed Mobile iOS App For Vending Route Drivers Is Here
Tim Sanford
The new Seed Mobile route driver app for iPhones, iPod Touches and iPads is now available for free download at the Apple App Store. The app is designed for operators who run Cantaloupe Systems' Seed Office, a cloud-based vending management system...

Charles Cross, 55-Year Vending Payment Systems Veteran, Dies At 76
Tim Sanford
Charles E. Cross, the founder of Midwest Associates and Midland Marketing Systems, died recently at his home in Arizona at age 76. Cross began his career with Universal Match Corp. in St. Louis in 1958...

Chicago Launches Citywide Healthy Vending Challenge
Emily Jed
Mayor Rahm Emanuel is challenging Chicago's businesses and organizations to follow the city's lead in providing better-for-you options in food and beverage vending machines...

Chicago's Proposed Energy Drink Ban Stalls
Emily Jed
City council member Ed Burke's proposed citywide ban of the highly caffeinated beverages only led to an agreement of further discussion...

Cleveland Legislator Introduces Energy Drink Ban For Minors
Emily Jed
Cleveland city councilman Kenneth Johnson has introduced an ordinance that would prohibit the sale of energy drinks to anyone under the age of 18. The citywide measure would include vending machines to which minors have access...

Former Vending Employee Who Became Corrections Officer Pleads Guilty To Stealing $8,000 From Next Generation's Machines
Emily Jed
A man has been convicted of stealing more than $8,000 from vending machines in the greater Boston area owned by Next Generation Vending LLC...

Hostess Brands Wins Court Approval For Twinkies, Wonder Sales
Emily Jed
Hostess Brands Inc. has the go-ahead to sell the majority of its snack cake and bread business in separate transactions totaling about $800 million...

Hostess Gets Green Light To Sell Drake's, Remaining Bread Brands, Moves To Complete Liquidation
Emily Jed
Hostess Brands Inc. has obtained U.S. Bankruptcy Court approval to sell its Drake's snack cake business and its remaining bread brands in two separate transactions totaling approximately $58.4 million. It has now obtained court approval for all five previously announced transactions totaling approximately $860 million...

Illinois Vending Firm Disputes Cockroach Complaint; Industry's Tom Britten Speaks Out In Its Defense
Emily Jed
Vending veteran Tom Britten of Britten Management Services LLC (Zephyrhills, FL) expressed indignation over the damaging effects such allegations are likely to have on his industry peer. He emphasized that pest infestations can be an unfortunate reality in vending in locations that fail to maintain sanitary surroundings...

Intel And Vendors Exchange International Team Up For 'Intelligent' Vending Of Computer Accessories
Tim Sanford
Vending machines installed at Intel's Folsom, CA, corporate campus are stocked with keyboards, pointing devices, flash memory drives and more than a dozen other essential items. Employees can access them at any hour of the day or night...

Jim Contis Dies; Former Vending Operator Led Food Industry News
Tim Sanford
James Contis, who headed Zenith Vending (Chicago) before becoming publisher of Food Industry News (Des Plaines, IL) is dead. He was 85...

Little Debbie Maker McKee Foods Wins Hostess's Drake's Business
Emily Jed
Hostess Brands Inc. has picked as the buyer for its Drake's business, which includes the iconic Devil Dogs, Yankee Doodles and Yodels snack cake brands...

McKinney Petroleum Equipment To Sell Vendgogh's Gas Island Vending
Emily Jed
Vendgogh said that McKinney Petroleum Equipment will market, install and maintain its gas island vending machines in several states. It allows customers to purchase gas and a cold beverage at the pump, with a swipe of their credit or debit card...

Mike And Ike Reunite, Inspiring New Packaging And Flavor Varieties
Emily Jed
Mike and Ike, Just Born For the past year, boxes of Mike and Ike appeared in vending machines and stores with either "Mike" or "Ike" scrawled over. But now Just Born Inc.'s legendary Mike and Ike have reunited, a year after their "split" was the center of a high-profile media campaign...

Mississippi Governor Signs 'Anti-Bloomberg' Law, Giving State Control Over Nutrition Labeling
Emily Jed
One week after a judge blocked New York City Mayor Michael Bloomberg's ban on large-size sodas, Mississippi Gov. Phil Bryant signed into law a bill preventing local governments and municipalities from enacting their own rules pertaining to nutrition labeling of food and beverages on menus in restaurants and for vending machines...

Mobile Game App Challenges Players To Help Snacks Escape From Vending Machine
Emily Jed


NAMA Advocates For Small Business At RFA Hearing On Capitol Hill
Nick Montano
The vending association's position was addressed to Rep. Dave Schweikert (R-AZ), who chairs the Small Business Subcommittee on Investigations, Oversight and Regulations, for a recent hearing on the Regulatory Flexibility Act...

NAMA Provides Comments To USDA On National School Programs
The National Automatic Merchandising Association submits comments to the U.S. Department of Agriculture (USDA) on the National School Lunch Program and School Breakfast Program [press release]

NAMA Seeks Input For House Small-Business Tax Streamlining Study
Tim Sanford
The House Ways and Means Committee therefore is soliciting comments from stakeholders on two options, one that revises current tax rules and a second that replaces these rules with a unified pass-through regime...

New Orleans Taxi Venders Dispense Drinks On The Go
Emily Jed
Taxicab passengers here can help themselves to drinks on the go thanks to a new breed of onboard vending machines. All of 250 vehicles will be equipped with the machines...

New York City Appeals Large-Size Soda Ban Ruling
Emily Jed
New York City's lawyers have filed an appeal of the decision against Mayor Michael Bloomberg's first-in-the-nation citywide ban of large sugary drinks...

PA Police Seek Industry's Help In Identifying Vending Thief
Emily Jed
Police are hoping vending professionals will recognize a man who might have worked in the industry captured on video breaking into machines at a rest stop near Scranton, PA...

PepsiCo Pacts To Swap Franchises With Leading Bottlers
Emily Jed
The beverage giant and two of its leading independent bottlers have agreed to transfer certain franchise ownerships in New York, North Carolina, Idaho and Vermont. Terms of the transactions, expected to close in the second quarter of 2013, were not disclosed...

Questions and Answers | W. ERIC DELL
Emily Jed
The National Automatic Merchandising Association's new government affairs official is climbing the stairs on Capitol Hill with great enthusiasm. Washington-based W. Eric Dell, who assumed the position of senior vice-president of government affairs on Jan. 2, also confronts one of the most challenging times for the vending industry. VT's Emily Jed recently caught up with Dell to discuss the goings-on of the vending industry's political machine...

Report: Beverage Sales Edge Up In 2012, CSDs Continue Decline
Emily Jed
The U.S. liquid refreshment beverage market grew by 1% in 2012, according to preliminary data from Beverage Marketing Corp. This marked a third year of growth after two consecutive declines. It also represented faster growth than occurred the year before...

Roy Steeley Dies At 93; Industry Innovator Established Royal, AMS
Tim Sanford
Roy Stuart Steeley, a 60-year veteran of the vending industry who founded two major machine manufacturing companies, died here on March 16. He was 93. Steeley was born in New York City in 1919 and was educated there...

Sam Sartori Dies; Canteen Veteran Founded Custom Vending In MD
Tim Sanford
Constantine (Sam) Sartori, a longtime vending industry leader, died here on March 16 at age 91. Born in San Savino, Italy, Sartori was raised in New York City...

Seaga Debuts Infinity Vending Machine Platform
Emily Jed
Seaga Manufacturing Inc. is delivering operators state-of-the-art automation with the launch of its latest full-line vending machine series. Infinity machines can be configured for snacks, food and beverages of all sizes. Infinity Xtreme is manufacturer's first outdoor machine...

Smart Industries To Offer Supplies For Cotton Candy Factory Vending Machine
Nick Montano
The amusement machine and photobooth manufacturer announced today that it will be providing basic supplies for Cotton Candy Factory venders, previously distributed by VendEver...

Star Food Hails Vending Machine Success In Boosting School Meal Participation
Tim Sanford
Joe Gilbert, head of Star Food Healthy Express, says it just does not have to be this way. "No child should go hungry, ever," he emphasized. "We have federal programs to make sure our kids get fed." The Star Food machine serves breakfast, lunch or snacks in 20 seconds with just a few PINpad presses...

Texas State Senator Lucio Proposes Tax On Soft Drink Manufacturers
Tim Sanford
Sen. Eddie Lucio, Jr. (D-Brownsville) has filed a bill that would impose a 1¢ per fl.oz. tax on producers of soft drinks. Titled Senate Bill 493, the measure is similar to one introduced by Sen. Lucio in 2011, but differs in levying the tax on the manufacturer of the product, not the consumer, to simplify collection...

USA Technologies Adds 85th Patent To Its Vending Tech Portfolio
Emily Jed
U.S. Patent #8,373,558 describes devices and methods for generating an alert for a vending machine. USAT already owns a collection of patents related to cashless payments and other remote capabilities for vending machine...

VendEver Ceases Operations As Master Distributor Of Cotton Candy Vending Machine
Emily Jed
VendEver LLC ends worldwide distribution of novel cotton candy machine after failing to reach an agreement with its manufacturer...

Vt. And Mass. Police Seek Industry Help In Identifying Vending Bandit
Emily Jed
Vermont and Massachusetts police are hoping someone in the New England vending community recognizes a thief caught on camera who has been on a crime spree in the region since early winter...

World Wide Vending's Pete Tullio Is NAMA's Industry Person Of The Year
Emily Jed
Pete Tullio of World Wide Vending and Gourmet Coffee Service (Van Nuys, CA) is the vending industry's 2013 Person of the Year. The National Automatic Merchandising Association will present the honor at its upcoming OneShow...

Editorial
OneShow: The Place To Find Answers
Tim Sanford
The National Automatic Merchandising Association's OneShow is a once-a-year opportunity to seek out answers to questions that gradually take shape about the roles that new concepts and new technology can play. This is one of the irreplaceable benefits provided by industry conventions, and its worth has been proven over time... by Tim Sanford

Music and Games Features
2013 EAG International Expo Organizers Report Record-Breaking Attendance
Tim Sanford
The fourth staging of the European Gaming & Amusement International Exposition came to a rousing conclusion on Jan. 24, having established a new record for attendance...

AAMA Updates Titles And Terms - Chairman Is Out, And So Is Coin-Op
Nick Montano
The American Amusement Machine Association has made two changes to the organization's application of language in its bylaws that it says "better reflect today's industry..."

AMI Entertainment Plans Music Video Service For NGX Jukeboxes; Target Launch Is Q4 2013
Nick Montano
AMI Entertainment Network Inc., a digital jukebox and TV content company, is planning to offer music videos across its jukebox network. The music video service could go live by the end of the year...

AMOA-New York Honors Dionne Warwick As Jukebox Artist Of The Year
by Tim Sanford and Nick Montano
The Amusement and Music Owners Association of New York recognized Dionne Warwick as its Jukebox Artist of the Year for 2013. The honor was bestowed at the association's annual awards dinner, held at Uncle Jack's Steakhouse in midtown Manhattan. Some 50 industry members attended...

AMOA-New York Will Honor Its Jukebox Artist of Year At Gala Dinner: April 11
Nick Montano
The Amusement and Music Owners Association of New York is holding a fundraising dinner on April 11. The association will once again conduct its “Tribute to Music” program, which last year bestowed an award on folk music legend Peter Yarrow of Peter, Paul and Mary fame...

Amusement Expo's Attendance Holds Steady, Seminars Pack Rooms; Al Kress Wins Lifetime Achievement Award
Nick Montano
At the close of day No. 2 of the 2013 Amusement Expo, some 1,292 buyers had registered for the trade show, compared with 1,384 registered buyers at the end of three days in 2012. It is not yet known if turnout on the third and last day of this year's music and games trade show reversed the 7% decline. The Amusement Expo was held at the Las Vegas Convention Center from March 20 to March 22. Show manager Brian Glasgow is expected to release the final number of buyers later this week...

Apple Renews Photobooth Locating Program To Pair Operators With New Tavern And Club Venues
Nick Montano
Apple Industries Inc. is ramping up its nationwide locating service to stimulate photobooth deployments in bars, taverns and nightclubs -- through amusement and vending operators...

Book Review: 'The Arcade Experience' by Adam Pratt
Review by Kevin Williams
A new book by arcade operator Adam Pratt, 31, pays homage to the classic amusement arcade while making a case for the arcade's relevance today. Review by Kevin Williams...

Coast To Coast Unveils Twilight Crane Sized And Styled For Versatility
Nick Montano
Twilight is an ultramodern crane designed to broaden operator opportunities in today's space-constrained locations. It measures only 28" wide...

Delaware Gov. Favors VLTs For Veterans Groups, Fraternal Organizations
by Staff Reporter
Officials in Gov. Jack Markell's administration said they plan to introduce a bill this month legalizing video lottery operations by veterans and fraternal groups...

Digital Centres Offers Photobooth QR Software Upgrade
Tim Sanford
The comprehensive update will enable operators to add QR and identity-protection technology to their older photobooths. Among other features, it adds Quick Response to prints made by one of DC's booths...

Firestone Increases Revolving Credit Facility To $150 Million; Berkshire Joins Banking Group
Nick Montano
Firestone Financial Corp. said it has added Berkshire Bank to its bank group. The new lender increases the commitment amount to Firestone by $25 million...

Florida Governor Signs Anti-Sweeps Café Law, Possibly Outlawing Standard Features Of Legitimate Amusements
Nick Montano
On April 10, Gov. Rick Scott signed a law aimed at closing storefront online gambling operations known as Internet or sweepstakes cafés across Florida. To pressure the closure of the cafes, HB 155 states that prize-awarding machines cannot accept bills or smart cards, nor can they award gift cards or prizes deemed greater than 75¢ in value...

Florida Lawmakers Rush To Ban Sweepstakes Videogames
by Staff Reporter
A committee in Florida's House passed on Mar. 15 a bill to ban the state's estimated 1,000 Internet sweepstakes videogame venues. The Senate's gaming committee is expected to pass a similar bill on Monday, Mar. 18...

Georgia Senate Passes Risk-Reward Game Bill; Local Media Say It's About Poker
by Staff Reporter
The Georgia Senate on March 14 voted 36-16 to pass HB 487, putting risk-reward entertainment machines under the control of the Georgia Lottery Corp....

Georgia's Risk-Reward Game Bill Is In Effect; Gov. Deal Signs On April 10
Nick Montano
In Georgia, a bill that changes the code for regulating Class B coin-operated amusement machines passed both legislative houses in March. The measure, HB 487, was signed by Gov. Nathan Deal on April 10, and some parts of the bill are already in effect...

Ideal Unveils WorkerBee Cloud-Based Route Management Software
Nick Montano
Ideal WorkerBee's game-tracking feature allows operators to input machine data to the cloud through a smartphone or tablet for storage, reporting, forecasting and more...

Illinois VLTs Take In $458 Million During First Six Months
by Staff Reporter
The state's operator-run video lottery program, which went live Oct. 9 with only a handful of terminals, took in an estimated $458.3 million in bets during its first six months. Of this, more than $422 million was paid to winners...

Jack Kerner, Music And Games Pioneer And Former AMOA President, Dies At 84; Headed Melo-Tone
Nick Montano
Jack D. Kerner, who led Melo-Tone Vending (Somerville, MA), died here at age 84. Kerner attained fame as an outspoken and articulate proponent and defender of the coin-operated industries...

MOMA's Summer Confab Heads To Shores Of Minnesota's Leech Lake: June 5-6
Nick Montano
The conference takes place June 5-6 (Wednesday-Thursday), but MOMA executive director Chuck Leininger Sr. recommends that participants arrive a day or two earlier to take advantage of the offerings of the five-star resort in northern Minnesota...

Operation Reveal The Deal: Probe Into Florida's Sweepstakes Cafés Leads To 55 Arrests, Prompts Lt. Gov's Resignation
by Staff Reporter
Operators of dozens of Internet gambling cafés in Florida were arrested following a three-year investigation into Allied Veterans of the World, a charity group accused of collecting millions of dollars for itself...

RIAA Releases 2012 Music Industry Shipment And Revenue Statistics; Digital Formats Surpass $4 Billion
Prepared by Joshua P. Friedlander, RRIA Vice-President of Strategic Data Analysis
Though revenues are still well below the highs of over a decade ago, total U.S. music industry revenues showed a second year of stabilization relative to the steep declines of prior years. Overall recorded music sales revenues for 2012 were $7.1 billion, down 0.9%, after a slight increase from 2010 to 2011 [press release]

Sega Expands Grid Driving-Game Line With Midsize 42" Format
Nick Montano
"Monitor size makes a big difference in both presentation and gameplay," said Sega sales manager Tom Keil. "Players have become so accustomed to large-format displays that it's expected in most commercial applications..."

TouchTunes' Goldstuck Reviews Progress, Announces Live Concert Streaming Service For Virtuo Jukebox Venues
Nick Montano
Some 400 operators and other jukebox industry members took part in the 15th anniversary reception conducted by TouchTunes Interactive Networks (New York City), which was held in conjunction with the 2013 Amusement Expo in Las Vegas...

Unintended Consequences Of Florida's Anti-Sweepstakes Bill Could Impact Arcade Games, Banning Bill And Card Acceptance By Machines, Limiting Prizes
Nick Montano
While the intention of the anti-sweepstakes measure (HB 155) is to crack down on Internet gaming centers, it reaches much further than originally intended, according to concerned amusement industry members in Florida. Bills and player cards could become illegal on some amusement devices...

Unis's Pirate's Hook Makes U.S. And Russian Debut
Tim Sanford
Making its debut on two continents is Universal Space's Pirate's Hook, a two-player video redemption piece that challenges patrons to turn a hand-crank to lower a hook and snare valuable fish...

Bulk Vending
Bulk Vending Roadshow Stops At Atlanta Airport: June
Hank Schlesinger
The June 7-8 educational event will feature a series of lectures and forums by industry professionals who will cover product trends, inventory management, increasing route efficiency and bookkeeping, among other pertinent topics...

Bulk
NBVA Wraps Up 63rd Show; Attendance Dips, Best Vending Products Are Honored
Hank Schlesinger
The National Bulk Vendors Association concluded in late March its 63rd annual convention and trade show, drawing some 250 industry members. It was the third NBVA show to collocate with the Amusement Expo in Las Vegas...

Editorial: Music and Games
The Sin Tax Threat
Marcus Webb
Last year, after a deranged shooter committed mass murder at a movie theater in Aurora, CO, that town's mayor told reporters he was thinking about calling for a ban on violent videogames and maybe imposing sin taxes on them. This ongoing story carries important lessons for the entire music and games industry... by Marcus Webb

Trade Show Takeaway: Back To Normal
Hank Schlesinger
Another year, another show. There is something to be said for viewing an industry through the lens of annual gatherings. Some observations about the NBVA's collocation with Amusement Expo... by Hank Schlesinger

Bulk Vending and Crane Products
April 2013's Spotlight on Product for Bulk Vending, Cranes and Redemption


Coffee Service News
DS Waters Integrates Coffee, Water Equipment Refurbishing In New Orleans, Acquires K&K Bottled Water Co.
Emily Jed
DS Waters of America Inc. has opened a coffee equipment refurbishment center at its New Orleans branch, a year after acquiring nationwide water and coffee service company The Standard Cos. a year ago...

Green Mountain Converts Nantucket Blend To Fair Trade Certified
Emily Jed
Green Mountain Coffee Roasters Inc.'s Nantucket Blend is now 100% Fair Trade Certified. Prices and the available varieties and formats of the popular blend will remain the same...

Marley Real Cups Reach P.C. Richard Stores
Emily Jed
P.C. Richard & Son is the largest chain of private, family-owned electronics and appliances stores in the United States, with locations throughout New York, New Jersey, Connecticut and Pennsylvania...

PrairieFire Coffee Roasters' Jeff Deitchler Receives NAMA's Top OCS Honor
Emily Jed
Jeff Deitchler is general manager of PrairieFire Coffee Roasters, a Wichita, KS-based roaster and OCS provider with more than 7,000 customers in seven Midwest states...

Reunion Island Introduces Full Leaf Teas
Emily Jed
The "super premium" Benchmark-branded lineup includes traditional teas like English Breakfast and Earl Grey, along with more unique tastes like...

Starbucks Puts Former Disney Exec In Charge Of Global Strategy
Tim Sanford
Matthew Ryan will report to Starbucks chairman, president and chief executive Howard Schultz, and will serve on the company's senior leadership team. He will be responsible for leading Starbucks' long-term strategic planning process...

Guest Columns
Adding A Customer Service Rep Boosts Client Retention
By Len Rashkin
In some of my past articles I have covered customer service in the context of providing better equipment and products...by Len Rashkin

Considering Options: When And How To Increase Prices
By Tom Britten
For many vending operators who have not done so already, price increases might be inevitable this year. Operators can go about raising prices several ways, but they should also take a close look at how margins can be improved at current pricing levels... by Tom Britten

Honesty Might Be The Best Policy, But Suspicion Is A Valuable Adjunct
By Kevin Daw
This little parable might serve as advice to any young salesperson involved in demonstrating a product. You just can't be too careful... by Kevin Daw

Water Usually Needs Work To Deliver Quality Beverages
By Matt Greenwald
Regardless of the method of delivering a beverage -- fresh ground, capsules, espresso, instant, you name it -- the common denominator among them all is water. While the process of water purification is very complex, it's important for OCS and vending operators to understand some basics... by Matt Greenwald

Meetings/Events
Cantaloupe Executive Sarah Rankin Headlines Women’s Networking Event At Oneshow
Emily Jed


Lieberman Cos. Plan 2013 Vending Food And Equipment Show For May 3
Tim Sanford


Names in the News
Cantaloupe Systems Names Nancy Woodham Regional Sales Chief
Tim Sanford


Krista Reddington Joins Curtis As Sales Support And Marketing Manager
Tim Sanford


Namco Promotes Erik Gilly To Western Region Sales Representative
Nick Montano


Small Business News
California Upholds Cellphone Law For GPS Use
Hank Schlesinger


Upfront with the Publisher
First Rule Of Engagement: Engage!
Alicia Lavay
We've said it before, but it bears repeating: there's real value in an industry-specific exhibit, and the need for face-to-face interaction has never been more important. A trade show does not have to attract huge crowds to be worthwhile; what's needed is a solid core of substantial buyers... by Alicia Lavay

Vending Machine Products
AdvancePierre Unveils Big Az BaconAddict Cheeseburger
Emily Jed


Coca Cola Launches Zero-Calorie 'Fruitwater'
Emily Jed


Frito-Lay Extends Hot Sauce Flavor To Cheetos, Lay's Brands
Emily Jed


Mars Plans Vend Launch Of M&M's Chocolate Bar For NAMA OneShow
Tim Sanford


Mondelez Formulates Honey Maid Lil' Squares To Meet 30/10/35 Standard
Tim Sanford


Pepsi Launches First New Bottle In 16 Years
Emily Jed


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