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Articles
Vol. 53, No. 5, May 2013

Vending Features
Atlantic Coast Exposition Registration Opens, Preliminary 2013 Agenda Is Released
Emily Jed
Registration is now open for the Atlantic Coast Exposition, which will take place from Oct. 3 to 5 at the Kingston Plantation in Myrtle Beach, SC. Show planners for the 59th annual vending and office coffee service confab have also released a preliminary agenda...

AVT Partners With Utique On High-End Automated Stores
Emily Jed
AVT Inc. has entered into a 10-year licensing agreement with Utique Inc. through which it will operate existing U*tique-branded vending machines. At its website, Utique says it is now a division of Corona-CA-based AVT...

AVT Says Wireless Patent Claims Found Valid, Enforceable Upon Reexamination
Emily Jed
AVT Inc. said it received a Notice of Intent to Issue Reexamination Certificate from the U.S. Patent and Trademark Office that indicates that several claims for its wireless vending technology were found patentable...

Byndl And Sprout Pact To Drive Digital Media, Mobile Payment Services In Vending
Emily Jed
The Seattle-based mobile transaction services company and Sprout Retail, a vending-focused consumer marketing firm, have teamed up to deliver mobile payments, digital coupons and surveys...

California Adds BPA To Toxic Chemicals List
Emily Jed
California's environmental science agency has added bisphenol A to its official list of "chemicals known to cause birth defects." The controversial compound, known as BPA, is commonly used in plastic bottles and in the coatings of food and drink cans...

Cantaloupe Systems Debuts Seed Service Desk
Tim Sanford
By offering easy creation of service tickets, Seed Service Desk presents an easy-to-use Web-based form that enables nontechnical users (like sales and clerical personnel) to enter the necessary information in response to customer calls...

Coke Consolidated Seeks To Expand In Tennessee And Kentucky
Emily Jed
Coca-Cola Bottling Co. Consolidated has signed a nonbinding letter of intent with Coca-Cola Co. (Atlanta) to expand its franchise territory into regions currently served by the beverage giant's Coca-Cola Refreshments USA Inc. subsidiary...

Coke Debuts 'World's Thinnest' Vending Machine
Emily Jed
The aptly named Diet Coke-branded "Slender Vender" fits in the most compact of spaces where other machines can't...

Connectivity And Communication Theme 66th NAMA Convention
Tim Sanford
The National Automatic Merchandising Association's fourth OneShow continued the steady expansion that the annual confab has enjoyed since its rescheduling as a spring event. NAMA said the 2013 OneShow drew 250 exhibitors, 24 over last year, and 5,000 participants, up 4.5%...

Crane Co. CEO Eric Fast To Retire In January, Max Mitchell Will Succeed
Nick Montano
Fast, who joined the industrial concern as president and chief operating officer in 1999, became chief executive in January 2001. He will be succeeded by Crane's president and chief operating officer, Max H. Mitchell, 49...

Crane Co.'s 2013 Q1: Profit Improves, But Revenue Slips; Vending Sales Are Up
Nick Montano
Crane Co.'s first quarter climbed 11% as the diversified manufacturer's operating margin improved, while revenue slipped. First-quarter results included transaction costs of $2.9 million, or 5¢ a share, related to the $820 million pending acquisition of MEI Conlux Holdings Inc....

Culinary Ventures Vending Purchases 3,000 Crane Navigators To Support Large-Scale Cashless Rollout
Emily Jed
Navigator is capable of supporting touchscreen displays, cameras, all cashless payment bezels and future peripherals as future applications become available...

Endexx Acquires Rights To Levine's Medical Marijuana Accessory Vender
Emily Jed
Endexx Corp. has acquired Cann-Can LLC, a maker of medical marijuana vending machines, from LEDXChange LLC, owned by entrepreneur Dave Levine...

Herr Foods Acquires Silk City Snacks
Emily Jed
Herr Foods Inc. has agreed to acquire a majority share in Silk City Snacks, a Clifton, NJ-based snack food manufacturer that produces waffle sandwich-style and pizzelle-type snacks and popped chips...

Holiday House Introduces Homeland Water Filters For Vending And OCS
Nick Montano
Holiday House Distributing is marketing a new line of water filters that includes 14 models offering the most in-demand and often-used filtration features. Homeland Water Filters are 100% manufactured in the United States, and Holiday House is introducing the line today (April 25) at the NAMA OneShow. Sales will also benefit the Fisher House Foundation...

Mondelez Delivers Better-Than-Expected Q1 Results
Emily Jed
The company sold more snacks in emerging markets in its most recent quarter, but fell short of its long-term revenue growth targets, hurt by its gum business. Also impacting quarterly sales was lower pricing for Maxwell House coffee...

NAMA Chooses Innovation Award Winners; LBP, Cantaloupe, ShelfX Are Among Them
Tim Sanford
The six winners of the National Automatic Merchandising Association's 2013 Innovation Awards were chosen from the 45 entries. They are...

NAMA Honors Arizona's Todd Elliott As Vending Operator Of The Year
Tim Sanford
The National Automatic Merchandising Association has named Todd Elliott, vice-president and general manager of Tomdra Inc. (Tucson, AZ), its 2013 Vending Operator of the Year...

NAMA Lauds Jeff Rawlins, Mark Kelly As Allied Members Of The Year
Tim Sanford
The National Automatic Merchandising Association has named General Mills' Mark Kelly 2013's Vending Supplier of the Year, and Jeff Rawlins of Vend Catering Supply as Coffee Service Allied Member of the Year...

NAMA Member Operators Fight Adverse Bills In Oregon And Vermont
Tim Sanford
In Oregon, a bill proposes to mandate "healthier" snacks in vending machines located in public buildings. In Vermont, H. 528 seeks to create a disparate and unfair "meals tax" on food products sold through vending machines...

New Data Track Positive Impact On Sales For Machines Enabled By USAT Cashless Payment Platform
USAT Press Release
Data trends in USA Technologies' 2013 Cashless Knowledge Base point to incremental revenue opportunities and increased consumer preference for cashless [press release]

Oregon Bill Seeks To Restrict Vending Selections In Government Buildings
Emily Jed
House Bill 3403 would only allow snacks with 200 calories or less, and entrees with 450 calories or less, to be sold in machines. It would also limit the number of calories from fats and sugars in vended products, and ban trans fat...

Paresh Patel Exits VendScreen After Dispute With Investors, Starts New Vending Tech Firm
Emily Jed
The inventor of the VendScreen Revolution smart device for vending machines has abruptly left the company he founded. Paresh Patel said his departure as chief executive of VendScreen Inc. was sudden and brought on by decisions from new investors. Patel is now spearheading another technology venture...

ShelfX Adds Facial Recognition Capability To Vending Fridge
Emily Jed
The Vending Fridge can now be equipped with a small camera and integrated with facial recognition software that allows its smart shelves to identify buyers' faces as they approach merchandise...

Solar-Powered Beverage Vending Machines Make OneShow Debut
Emily Jed
The "grid-free" VendoMax machines can be located in almost any solar environment, including fairs, concerts, sporting events and bus stops, according to officials. Solar panels power the machine...

Star Foods Backs Dairy Council's 'Fuel Up To Play 60' School Program
Tim Sanford
Star Food Healthy Express has announced its support of the "Fuel Up to Play 60" in-school nutrition program launched by the National Dairy Council and the National Football League...

U.S. Chamber's Associations Committee Welcomes NAMA's Carla Balakgie
Nick Montano
National Automatic Merchandising Association president and chief executive Carla Balakgie has been appointed to the U.S. Chamber of Commerce's Association Committee of 100...

USA Technologies 2013 Third-Quarter: Revenue Is Up 19%; Recurring Revenues Up 26%
USAT Press Release
The cashless vending provider's gross profit climbs 32% and connections to ePort Connect service rise 32% year over year to 196,000 [press release]

USA Technologies Expands Credit Line
Emily Jed
USAT chief financial officer David M. DeMedio said the company's access to more capital and improvements in cash-generating operations over the past year will help it "execute its growth platforms."

USA Technologies Introduces Next-Generation ePort Terminals
Emily Jed
EPort G9 includes all of the features of its NFC-enabled predecessor, the G8, plus expanded acceptance options, consumer engagement offerings and advanced diagnostics. The G10 is equipped with a larger screen...

USAT Kicks Off Mobile Payment, 'Fifth Vend Free' Loyalty Promotion
Emily Jed
USA Technologies Inc. is integrating its installed base of more than 100,000 NFC-enabled cashless payment terminals with Isis's SmartTap mobile commerce technology to establish a rewards acceptance and redemption program...

VE South Launches Online Marketplace
Nick Montano
Florida's largest full-line vending machine distributor is now doing e-business at VESouthVendingMarketplace.com...

Vending Times' Emily Jed Will Moderate NFB Conference's Healthy Vending Forum
Tim Sanford
The National Association of Blind Merchants will conduct a Business Leadership and Superior Training (BLAST) conference at the Indianapolis Downtown Marriott Hotel from May 20 through 23, and "healthy" vending is a central concern to conference organizers and participants alike...

Vending Veteran Jeff Whitacre Spearheads Nationwide Operator Network
Emily Jed
Jeff Whitacre of Food Express/Atlanta Vending is building a network of vending and foodservice operators. USConnect launched with 14 members who operate about 16,000 connected vending machines, micromarkets and corporate dining facilities in 20 markets...

Vistar Opens New Merchant's Mart In Nashville
Nick Montano
Vistar's newest Merchant's Mart opened on April 22 in Nashville, TN, and is said to be the first one with an expanded food selection at competitive prices...

Micromarkets
365 Retail Markets, Avanti Team Up For Micromarket Data Standard
Tim Sanford
Two of the nation's largest micromarket providers have partnered to develop what they say is the industry's first data integration standard. Access Integration and Management is an open protocol available to all micromarket and vending management solution providers...

Avanti Unveils Compact Kiosk And Food Safety Features For Micromarkets
Tim Sanford
Avanti Markets is introducing two checkout terminals and two food safety products designed to increase installation options for its micromarket system. The new Executive Kiosk is a streamlined self-checkout terminal designed to...

Cantaloupe Integrates Seed Platform With Micromarkets; Imperial Gives Thumbs Up
Emily Jed
Cantaloupe Systems cloud-based tool can now schedule, prekit, service and manage self-checkout markets alongside vending machines, with no need to retrain or switch among multiple IT systems...

Crane Unveils Software To Integrate Vendmax VMS With Micromarkets
Tim Sanford
A new API from Crane Merchandising Systems is capable of managing micromarkets, as well as vending machines. It's now testing under the company's Streamware brand...

Ohio Blind Enterprise Program Tests Revive Micromarket Operation
Tim Sanford
Revive Self-Checkout Cafe has been chosen as the first micromarket supplier to the Business Enterprise Program of Ohio Services for the Blind, and the initial facility is up and running. The leadoff installation was made by Columbus-based Shaffer Distributing...

Music and Games Features
AMI Entertainment's Tap TV Trivia Replaces Coin Drop With Monthly Fee
Nick Montano
AMI is offering the new Tap TV Trivia Channel and Tap Lite System to compete with bar patrons' obsession with smartphones. AMI, whose primary business is jukebox and digital music administration, is banking that operators can sell the away-from-home entertainment concept, which pairs TVs and smartphones to create a social gaming system, into their coin-op locations...

Apple's Latest Photobooth Makes Scene In Dubai
Nick Montano
Visitors to the Dubai Entertainment Amusement and Leisure (DEAL) Show got to try out Apple Industries' Scene Machine photobooth, which uses "green screen" (chroma key) matting to composite patrons' image onto their choice of background...

Attorneys Ask Judge For Injunction To Save Florida's Senior Arcades
by Staff Reporter
On April 18, attorneys filed a complaint in Broward Circuit Court, asking a judge for an injunction that would allow the arcades to continue to operate as they have before...

China's Universal Space Wins 5 CGIA Awards
Nick Montano
The China Game Industry Association honored games manufacturer Unis with five awards during the annual CGIA conference. The fast-growing company was named Excellent Enterprise of 2012, and its president, Louis Lu, won laurels as Outstanding Entrepreneur of 2012...

Chuck E. Cheese's Q1 Beats Analyst Estimates; Comp Store Sales Up 1.6%
Nick Montano
Revenue for the quarter rose by 3% to $255.3 million, from $246.8 million last year. Analysts expected to see revenue of $247.78 million...

Dave & Buster's Achieves FY Adjusted EBITDA Growth Of 22.5%; Q4 Revenue Jumps 15%
Nick Montano
The operator of big box entertainment-dining facilities finished its fourth quarter and full year 2012, which ended Feb. 3, 2013, on a high note. An extra week, an income tax benefit and two new locations helped Dave & Buster’s bring in profit...

Family Fun's Revenge Of Hammerhead Pits Players Against Sharks
by Staff Reporter
The game challenges players to use a ship's wheel to steer a series of balls into and through life preservers before they are devoured by sharks swimming nearby...

Germany's Hans Rosenzweig Dies At 78
by Staff Reporter
Hans Rosenzweig, a pioneer in the German amusement machine industry and trade magazine journalist, died in late March. He was 78...

How To Improve Coin-Op Game Revenue
By Malcolm Steinberg
The coin-op games business has been in decline for several years. Every amusement machine category, including the usually stronger segments like redemption and prize vending, has declined since 2005. What can we do? by Malcolm Steinberg

IT Software Patch Ups PowerPutt Live 2013 Play Beyond Foursomes
by Staff Reporter
The virtual mini golf game, which rolled out in March to general acclaim, is receiving a software patch that extends its ability to encourage social interaction. After loading the patch, the game can accommodate as many as eight players at one time...

Japan Casino Lobby Legalization Push Could Benefit Sega
Nick Montano
A group of Japanese lawmakers in favor of casinos has tapped an influential member of the ruling Liberal Democratic Party as its leader and plans to submit legislation this year aimed at opening the world's third-largest economy to casino gambling...

John Pascaretti: AMOA’s New President Offers Cross-Segment Perspective
Hank Schlesinger
The Amusement and Music Operators Association gains a leader with exceptional experience and knowledge of the coin-operated amusement industry. John Pascaretti, who heads Michigan's Pascaretti Enterprises, comes to the job with decades of experience as both an operator and a distributor...

Main Event Sets Sights On Doubling Locations In 3 Years
Hank Schlesinger
It often is not enough to do all the right things. What's needed is to do the right things better than everyone else. This is the objective pursued by Main Event Entertainment, a Dallas-based family entertainment center operator...

Namco America Reports Triple Turn Redemption Game Is Set To Ship
by Staff Reporter
Namco America reports that the Triple Turn ticket-dispensing redemption piece has entered production. Gameplay is straightforward: The player pushes a lever down to release a ball that falls toward as many as three rotating "gears," cogwheel-shaped turntables...

New Jersey Okays Incredible Technologies' Games For Live Play
by Staff Reporter
The New Jersey Attorney General's office has approved "Glory," "Stats" and other non-prize online functionality for all of IT's Live-enabled games. These include Golden Tee Live, Silver Strike Live and PowerPutt Live...

NY Operators Weigh In On Sweeps Cafés
Nick Montano
City Councilman Jumaane Williams is sponsoring a bill to shut down sweepstakes cafés that allow patrons to win and collect cash prizes while playing computer games. Authorities say there are at least a few dozen sweepstakes cafés that have popped up across New York City...

Popular Drinking Game Goes Coin-Op With Bay Tek's Beer Pong Master
Hank Schlesinger
While its Ivy League roots may have been long forgotten, beer pong is now a bar and tavern staple with informal and organized league play in many cities. Bay Tek's new Beer Pong Master allows operators to compete with plywood on top of pool tables...

Sega Giant Key Masters Roll Off Production Line As Demand Surges
Nick Montano
Sega Amusements reports that Giant Key Master, the latest development in its popular prize-vending lineup, is shipping again. The first production run sold out in March...

Stern Unveils Metallica-Themed Flipper For Operators And Collectors
Tim Sanford
A pinball tribute to the famous and durable "thrash metal" band is now available in Stern's pro and premium versions. Also offered is the limited-edition "Master of Puppets" version, named for the title song of one of the Metallica's most influential albums...

Unis Reports Warm Reception For Cowboy Shootout, Veggie Blast
Nick Montano
Two new shooting games prove popular with operators...

VDAI Schedules IMA Amusement-Vending Show For Jan. 14-17, 2014
Tim Sanford
The German amusement and vending equipment association VDAI will resume production of its IMA trade show...

West Virginia's Jerry Derrick Dies; Veteran Operator Led AMOA 1996-'97
Nick Montano
Derrick was involved in the music and games industry for 53 years. In 1960, he took charge of Derrick Music Co., which had been founded by his father 20 years earlier. The West Virginia route, based in Charleston, once stretched to the borders of Pennsylvania and Virginia...

Bulk Vending
Allstar Gets Trash Pack Vending Exclusive
Nick Montano
Allstar Vending has acquired the exclusive license for The Trash Pack in bulk and flat vending. "Trash Pack continues to experience immense success since the first series launched in 2011 and we anticipate it to snowball," said Allstar vice president Sharon Shlien...

Beaver Machine Ships Retrofit Coin Mech For Tomy's Gacha Bulk Vender
Hank Schlesinger
The coin mech retrofit kit enables the installation of Beaver's New Generation (NG) mechanism into Gacha machines, made by the former Tomy-Yujin Corp. It is designed to improve money-handling accuracy...

More California Businesses Drop The Penny
Nick Montano
A growing number of California businesses are no longer accepting the penny, perhaps inspired by Canada's decision last year to stop minting its lowest denomination coins...

Vending Supply Innovates With Ink Processes To Fuel Latest Tat Trends
Hank Schlesinger
For Vending Supply, the secret is in the ink. While ink isn't something that is often discussed in the world of temporary tattoos, Vending Supply's attention to this often overlooked detail is one of the reasons the company's vending products continue to stand out...

Editorial: Vending
Editorial
Who Is The Decision-Maker?
Tim Sanford
Over the years, there has been a good deal of discussion about the relationship between "vending" and "retailing." Most operators always have thought of themselves as retailers; but they also have been warned (with increasing urgency, over the past 10 or 15 years) that they must start thinking like retailers, not technicians... by Tim Sanford

Editorial: Music and Games
Thinking Outside The Box May Be the Problem
Hank Schlesinger
I recently met a young man who was new to business. Bright-eyed and enthusiastic, he looked as if he was wearing his first grownup suit. He managed to land a decent job in a creative field, but he now seemed perplexed. Returning from a corporate retreat where junior employees were encouraged to "think outside the box," he was confused that many of his "out of the box" ideas had been shot down immediately... by Hank Schlesinger

Bulk Vending and Crane Products
May 2013's Spotlight on Product for Bulk Vending, Cranes and Redemption


Coffee Service News
Red Diamond Enters Single-Cup Arena With Coffee And Tea UpShot Packs
Emily Jed
The UpShot filter features a proprietary mesh that allows customers to see and smell the coffee or tea when they open the outer packaging...

Green Mountain Q2 Profit Climbs 42%, Revenue Hits $1B
Emily Jed
Green Mountain Coffee Roasters second-quarter net income rose 42% to $132.4 million, or 87¢ a share, from $93 million, or 58¢, last year. Total revenue rose 14% to $1 billion in the quarter. Stocks soar as Starbucks expands K-Cup deal...

john conti Gourmet Coffee Widens Variety Sold Through Walmart
Tim Sanford
Joining the john conti products already available will be Breakfast Blend, Gourmet Blend, Colombian Blend, and French Roast Blend. Products will be distributed through three of Walmart's distribution centers in Kentucky and Indiana...

NPD Group Report: When Eating Out, Breakfast Sandwiches Outrank Coffee
Breakfast sandwiches have booted bacon to make it to the top 10 list of foods Americans eat at breakfast. According to The NPD Group, breakfast sandwiches are ranked 10th on the list for the first time since 1985 when the researcher began tracking them [press release]

U.S. Consumption Of Bottled Water Shows Continued Growth, Increasing 6.2% In 2012; Sales Up 6.7%
IBWA Press Release
The International Bottled Water Association in conjunction with Beverage Marketing Corp. has released 2012 bottled water statistics. The new BMC data show that the overall consumption of bottled water increased by 6.2% and bottled water sales were up 6.7% [press release]

Cover Stories


Crane Media's 'All-In-One' Design Eases High-Tech Vending Migration
Emily Jed
Crane Merchandising Systems took the wraps off its high-tech Media series last spring, charting a new course in machine design with a fully integrated solution that centers the shopping experience around the consumer. With several thousand units in the field, the vending machine manufacturer says it's continuing to build upon the "future-proof" platform with new features and enhancements that rolled out this spring...



Dispensing The Sizzle: Custom-Built Vending Machines Become Marketing Stars
Emily Jed
Marketers of big national brands are turning to automatic retailing as an eye-catching, engaging new vehicle to sell their sizzle. Innovative Vending Solutions of Dayton, OH, has positioned itself as a go-to resource for high-impact machines that draw consumers, give away samples and even take the buzz around their brands "viral" through social media...

Guest Columns
A Pleasure To Touch: Advanced Human Machine Interfaces For Vending
By Ian Crosby
The general public's growing familiarity with touchscreen interaction, which has been driven by the spread of consumer electronics devices such as smartphones and tablet PCs, is leading to an expectation that other aspects of our everyday life should make use of similarly intuitive and easy-to-operate controls...by Ian Crosby

An Ounce Of Leak Prevention Saves A Ton Of Damage Claims
By Matt Greenwald
It can be interesting to view the office coffee service business from the perspective that an operation ultimately is a utility company. If coffee is about 98% water, OCS operators are simply reselling the location's own utilities back to the location... by Matt Greenwald

Coffee Supply Questions: Fungus Raises Production Costs For Central American Growers
By Brian Martell
The coffee growing regions of Central America are in a state of concern as they deal with a fungal infestation known as roya, or more commonly, "coffee rust" ...by Brian Martell

Eyes And Ears: Well Designed Forms Help CSR Identify Ways To Boost Profits
By Len Rashkin
In order to equip your customer service reps for success, you must design the proper forms to provide all the pertinent information that they will need in the field... by Len Rashkin

The Market Value History Of Vending Operations And How Technology Will Change Future Transactions
by Marc Rosset
After 20 years of negotiating and completing numerous vending and OCS company acquisitions, I have seen the market value for the companies in our industry go from good to bad to excellent. Where are we presently, and what does the future hold? First, let's look at some history...by Marc Rosset

Meetings/Events
Conn. Association Hosts New England's Vending Industry Meeting: June 7-9
Emily Jed


MEI Will Host 2nd Annual Technology Panel At NAMA OneShow
Tim Sanford


NAMA Government Affairs Chief Plans Mini Town Halls At OneShow
Tim Sanford


NAMA Participates In MDVA Legislative Day At Michigan Capitol


PepsiCo Chairman And CEO Indra Nooyi To Keynote 2013 International Bowl Expo
BPAA Press Release


Names in the News
Herr Foods Taps Packaged Food Veteran Bob Clark As Marketing VP
Emily Jed
Clark joins the snack food manufacturer with three decades of experience, including top marketing posts at Sara Lee and Kellogg Co. ...

john conti Coffee Promotes Allgood And Sparrow In Louisville Unit
Tim Sanford
john conti Gourmet Coffee Co., Scott Allgood, Rebecca Sparrow, John Conti, office coffee service, OCS, coffee industry news, coffee market,

Nelson To Head NAMA Development And Foundation
Nick Montano


Small Business News
Cybercrimes Against Small Businesses Are On The Upswing
Hank Schlesinger


Upfront with the Publisher
The Future Has Arrived: Now What?
Alicia Lavay
A question raised during a networking session I attended at the NAMA OneShow was "What trends do you anticipate in vending over the next five years?" Several people raised their hands and said, enthusiastically: "Micromarkets! Healthy vending! Technology. My comment to the group? We are trending! This is happening right now…" by Alicia Lavay

Vending Machine Products
Herr Rolls Out Gluten-Free Good Natured Selects
Emily Jed


Mondelez Mobile Pilots Are Under Way
Emily Jed


Mrs. Freshley's Brightens Package Colors To Complement New Logo
Tim Sanford


Wamos Cookies Vend Packs Are Coming Soon
Tim Sanford


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