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Coin-Op Gameplay: Namco's Dead Heat
Issue: Vol. 51, No. 4, April 2011
Namco's latest offers operators more than driving game standards. While its elaborate tracks, over-the-top speeds and fantasy stunts are typical fare, Dead Heat takes head-to-head racing to a new level... by Evan Kirby
Author: by Evan Kirby

Shape Of Things To Come: Why The Coinco/InOne Deal Is Vending's Most Significant Of 2011
Issue: Vol. 51, No. 5, May 2011
To my mind, Coin Acceptors' acquisition of InOne is very significant, and indicative of where the vending industry is headed.... by David Levine
Author: by Dave Levine

Today's 3D Boom: Could It Transform Pay-For-Play Videogames?
Issue: Vol. 51, No. 3, March 2011
One of the oldest jokes in the entertainment industry speaks of "an overnight success, only 20 years in the making." It is frequently true of performers, and it is equally true of technology, that seemingly sudden breakthroughs are often preceded by years of misfires, frustrations and failures. This is certainly the case with 3D... by Kevin Williams
Author: by Kevin Williams

Cashless Payments Go Mainstream In Unattended POS Markets
Issue: Vol. 51, No. 3, March 2011
Support and use for cashless transactions are moving rapidly into nontraditional vending and other unattended point of sale markets... by Michael Lawlor
Author: by Michael Lawlor

Printed Form For Prospects Enhances Salesforce Effectiveness
Issue: Vol. 51, No. 3, March 2011
What information is critical to making the sale? This month I'll show OCS managers how to create a form that will instantly guide telemarketers and field personnel in collecting information... by Len Rashkin
Author: by Len Rashkin

Practice Dealing With Objections To Bolster Sales Effectiveness
Issue: Vol. 51, No. 2, February 2011
Don’t take no for an answer! Role-playing scenarios to overcome common objections can bolster sales effectiveness... by Len Rashkin
Author: by Len Rashkin

ALERTS AND REPORTS: Getting The Most From Wireless Networks
Issue: Vol. 51, No. 1, January 2011
As advanced technology continues to permeate the vending space, one of the most attractive (and certainly most talked-about) solutions appears to be telemetry-based remote machine monitoring... by Michael Merriam
Author: by Michael Merriam

FUTURETHINK: Vending Operators Might Profit From The High Price Of Silver
Issue: Vol. 51, No. 2, February 2011
The current rally in precious metals is interesting, to say the least. Whether it is due to the fear of inflation or impatience with the pace of economic recovery, precious metals have been outperforming most asset classes...by Dave Levine
Author: by Dave Levine

GREEN COFFEE PRICES: This Time May Be Different, But History Argues Against Panic
Issue: Vol. 50, No. 12, December 2010
Coffee prices have risen steadily from their historic lows early in this decade, and the continued increase is causing a good deal of discussion. Some say that the world has changed, and the market factors that worked to correct green coffee price spikes in the past are no longer effective. Is this time really different? by Kevin Daw
Author: by Kevin Daw

Videogame Market Appeal Is Not Gone
Issue: Vol. 50, No. 12, December 2010
For many U.S. operators, videogames are like an old flame you keep thinking about -- even though you almost wish you could put her out of your mind. "Flame" is precisely the right word. Many operators felt burned by the video sector... by Kevin Williams
Author: by Kevin Williams

THE GREAT DEBATE: National Brands Are Pre-Sold, But Private Label Can Add Profit
Issue: Vol. 50, No. 12, December 2010
A coffee service thrives by giving its customers what they want, while working to upgrade and guide those desires... by Len Rashkin
Author: by Len Rashkin

THIS WAY UP: Performance Reviews Guide Employees Toward Advancement
Issue: Vol. 50, No. 12, December 2010
Well-conducted performance reviews can help workers develop and perfect the skills they need to move up... by Jerry McVety
Author: by Jerry McVety

Three Myths, Two Cycles And...A Surprisingly Hopeful Future
Issue: Vol. 50, No. 11, November 2010
Is the industry turning the corner? It's time to put the pessimistic myths aside and gear up for the amusement industry's promising future... by Frank Seninsky
Author: by Frank Sensinsky

Emphasize Positive Differences To Pull Ahead Of Competitors
Issue: Vol. 50, No. 11, November 2010
Selling against a good competitor is much harder than presenting to a company that does not have a coffee service provider. When a strong competitor already is in place, success or failure depends largely on the sales personnel on either side... by Len Rashkin
Author: by Len Rashkin

Individual Performance Evaluation Is Key To Excellent Service
Issue: Vol. 50, No. 11, November 2010
Exceeding customers' expectations, both in service and food quality and variety, is the only way to remain successful in today's very competitive and challenging foodservice business... by Jerry McVety
Author: by Jerry McVety

SUSTAINABLE SELLING: Cost Awareness Is Best Defense Against Low-Profit Business
Issue: Vol. 50, No. 10, October 2010
Sales reps who understand the cost of doing business will go the extra mile to protect the operator’s bottom line… by Len Rashkin
Author: by Len Rashkin

If You Could Increase Your Sales At No Cost, Would You Do It?
Issue: Vol. 50, No. 11, November 2010
Vending is an impulse purchase, and is affected by visibility in the location. Recent tests with amusement crane machines revealed a method that any operator can use to increase sales in vending or amusement locations... by Dave Levine
Author: David Levine

MIDSCALE ATTRACTIONS: Developing Viddie Class Is A Sweet Spot In Today’s Market
Issue: Vol. 50, No. 9, September 2010
Here's a peek at a new videogame category that you will be hearing more about more and more. Let's call it the "midscale attraction," and leading operators are already deploying these hybrid games... by Kevin Williams
Author: by Kevin Williams

PRESERVING PROFITABILITY: Confidence, Communication Pay Off When Coffee Prices Rise
Issue: Vol. 50, No. 9, September 2010
Coffee prices are on the upswing at present for a variety of reasons, and some office coffee operators might be reluctant to raise their prices. But if you sell by price, you lose by price... by Len Rashkin
Author: by Len Rashkin

ALTERNATIVE AUTOMATED RETAILING: Emerging Innovation Might Be A Game-Changer For Operators
Issue: Vol. 50, No. 9, September 2010
Struggling vending operators need a "game-changer" to differentiate their companies from the rest of the herd -- and find a way to offer something that the competition is unable or unwilling to offer... by Allan Z. Gilbert
Author: by Allan Z. Gilbert

UNDER THE HOOD: Cashless Transactional Processes Are Fast, Safe - But Not Magic
Issue: Vol. 50, No. 10, October 2010
Vending operators are quickly finding out that there are many steps to integrating cashless into their businesses. Hardware integration is an obvious and familiar step. But the mechanics that occur behind the scene to actually process each card-based transaction are unfamiliar... by Stacey Finley Tappin
Author: by Stacey Finley Tappin

NAMA Sets Stage For Blockbuster CoffeeShow 2010
Issue: Vol. 50, No. 9, September 2010
In just a few weeks, many of OCS and vending industries' top leaders will gather in Las Vegas for the new NAMA CoffeeShow. Here's what's on tap for the nation's single largest coffee, tea and water services show for operators... by Dean Gilland
Author: by Dean Gilland

ESTABLISHING CONFIDENCE: Product Knowledge Is Essential In Selling To Informed Clients
Issue: Vol. 50, No. 8, August 2010
I was once asked, "Why do I need to know about coffee and tea, and how they are grown and processed? I just sell what my customer wants." There is a good answer to this question... by Len Rashkin
Author: Len Rashkin

PLAYING TO STRENGTH: Foodservice Offers Tool For Building Business
Issue: Vol. 50, No. 8, August 2010
How can foodservice benefit your business? A company in the vending business can "prospect" its clients with a view to adding some type of food or coffee services... by Jerry McVety
Author: Jerry McVety

ROUTINIZING: How To Get The Most From Route Technicians
Issue: Vol. 50, No. 8, August 2010
Getting the most from route and FEC technicians on the road is both art and science. Efficient operators make every effort to "routinize"... by Frank Seninsky
Author: Frank Seninsky

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