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Take Me Out To The New Ball Game!
Issue: Vol. 52, No. 5, May 2012
Technology is clearly working in vending’s favor. Today’s vending machines impose fewer limits on the customer’s options... by Alicia Lavay
Author: Alicia Lavay

Join The Conversation
Issue: Vol. 52, No. 4, April 2012
Since I returned from the Amusement Expo, I've been thinking about where this industry has been and where it might be headed. The coin-op business as we know it today is on the trailing edge of... by Alicia Lavay
Author: Alicia Lavay

Problems Are Opportunities
Issue: Vol. 52, No. 3, March 2012
It is important to be aware of possible complaints before your customers make them, and to have a plan in place when they do... by Alicia Lavay
Author: Alicia Lavay

Let's Stick Together
Issue: Vol. 52, No. 2, February 2012
Members of the same team will have varying viewpoints. In working together, I would encourage every team member to hold and express his or her own opinions, but also to recognize that no one wins every battle... by Alicia Lavay
Author: Alicia Lavay

Getting That First Impression To Last
Issue: Vol. 52, No. 1, January 2012
I was recently asked to provide suggestions on what works and what doesn't work when advertising to the vending industry. This got me thinking about how important it is to tailor your message... by Alicia Lavay
Author: Alicia Lavay

Moving Ahead So Life Won't Pass Us By
Issue: Vol. 51, No. 12, December 2011
So many of us struggle with the issues of how our lives fit into the greater scheme of things. Some might think this a "spiritual" question. In the context of this column, spirituality means... by Alicia Lavay
Author: Alicia Lavay

What I Know For Sure
Issue: Vol. 51, No. 11, November 2011
If the business owner doesn't plan for profitability, nobody else will, either. Make expectations a reality... by Alicia Lavay
Author: Alicia Lavay

Advancing To The New Normal
Issue: Vol. 51, No. 10, October 2011
I recently was asked to provide insights into the best practices contributing to success in selling to the vending industry. Of course, the companies with the best track records... by Alicia Lavay
Author: Alicia Lavay

Be Ready, Not Get Ready
Issue: Vol. 51, No. 9, September 2011
Looking right into the storm, I hoped for the best but planned for the worst. Getting back to business after a disaster depends on preparedness planning done today...by Alicia Lavay
Author: Alicia Lavay

What Advertising Can (And Cannot) Do
Issue: Vol. 51, No. 8, August 2011
Advertising can't compel people to buy, but it's an important resource for them when they're ready to make a purchase decision...by Alicia Lavay
Author: Alicia Lavay

The Social Medium Is Not The Message
Issue: Vol. 51, No. 6, June 2011
Statistics show swift expansion of online social media, which show no signs of slowing down. But more discussion about how to pursue those opportunities in the real world is needed... Alicia Lavay
Author: Alicia Lavay

We're The Next Generation: It's Up To Us
Issue: Vol. 51, No. 5, May 2011
As time goes by, more and more of us have grown up watching things happen in this industry -- and it is now our turn to start making them happen... by Alicia Lavay
Author: Alicia Lavay

If There's Not An App For That, Just Wait
Issue: Vol. 51, No. 4, April 2011
The value of today's "smartphone" technology extends far beyond the cool entertainment and social networking capabilities that have tended to monopolize the conversation. They can help operators make more money... by Alicia Lavay
Author: Alicia Lavay

Let's Not Get Lost In Let's Remember
Issue: Vol. 51, No. 3, March 2011
I found the mood upbeat at Amusement Expo, which replaced the annual trade shows long held by AMOA and AAMA. This year, for the first time, the NBVA staged its annual bulk vending confab in conjunction with the show. We all can benefit from shows that address the entire industry, which is undergoing many changes that also are provoking laments... by Alicia Lavay
Author: Alicia Lavay

But Will You Love Me Tomorrow?
Issue: Vol. 51, No. 2, February 2011
Keeping the romance alive builds loyalty after prospects have become customers... by Alicia Lavay
Author: Alicia Lavay

In 2011, The Journey Will Be The Reward
Issue: Vol. 51, No. 1, January 2011
The arrival of a new year traditionally has been a time of reflection for many people. I, for one, have been thinking a lot about the events that have led up to where we are now... by Alicia Lavay
Author: Alicia Lavay

Raise Your Half-Full Glass
Issue: Vol. 50, No. 12, December 2010
When we raise our glasses this holiday season, we should see them as half-full, not half-empty... by Alicia Lavay
Author: Alicia Lavay

Watch Your Language
Issue: Vol. 50, No. 11, November 2010
Federal regulations of vending machines and the Supreme Court's videogame violence case -- what do these two stories have in common? by Alicia Lavay
Author: Alicia Lavay

Time To 'Friend' The Consumer
Issue: Vol. 50, No. 10, October 2010
Consumers' expectations are changing at lightning speed, and if the industry can synchronize with consumers' behavior, it can create a bigger footprint... by Alicia Lavay
Author: Alicia Lavay

Sometimes, You Get What You Need
Issue: Vol. 50, No. 9, September 2010
For more than 20 years, I've been attending seminars explaining the advantages of a circulating dollar coin. From the Susan B. Anthony dollar in 1979 through the Sacagawea dollar... by Alicia Lavay
Author: Alicia Lavay

Learn From The Past, But Don't Live In It
Issue: Vol. 50, No. 8, August 2010
Taking another look at your current business plan, making projections and setting goals should be on top of the operator's agenda... by Alicia Lavay
Author: Alicia Lavay

Bringing Cashless Vending Into Focus
Issue: Vol. 50, No. 6, June 2010
NAMA's new Cashless Solutions program is the talk of the industry. If you are aware of it but are still confused, I have a sneaking suspicion that you're not alone... by Alicia Lavay-Kertes
Author: Alicia Lavay

Trade Show Survival
Issue: Vol. 50, No. 5, May 2010
The present era seems not to favor trade shows, and our industry in particular has witnessed a good deal of contraction and consolidation. Still, I thought this year's bulk vending show was productive and worthwhile. Whether or not others would agree depends on their mindset... by Alicia Lavay-Kertes
Author: Alicia Lavay

Make Sure You’re Right, Then Go Ahead
Issue: Vol. 50, No. 4, April 2010
Business owners and managers need to communicate their own commitment and the priorities they set to their employees, and to know when that communication simply isn’t working... by Alicia Lavay-Kertes
Author: Alicia Lavay

The Builders
Issue: Vol. 50, No. 3, March 2010
I was deeply saddened by the news that Stuart Daw, a genuine pioneer of the coffee service and specialty coffee business, had died. I only met him briefly, a few times. Nevertheless, I felt I knew him through his son, my friend Kevin, and through the many admiring accounts I heard of his incisive (and wildly popular) presentations at conferences held during the early days of the office coffee service industry. Through this acquaintance, secondhand though it was, I came to respect and admire Stuart’s passion for everything he undertook... by Alicia Lavay-Kertes
Author: Alicia Lavay

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