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How Social Media Can Quickly Escalate Small Problems Into A Public Relations Nightmare
Issue: Vol. 56, No. 3, March 2016
When a low-level employee at Yelp publically complained online about her low salary, the company responded quickly and decisively. She was summarily fired, at which point she went public about her termination... by Hank Schlesinger
Author: Hank Schlesinger

Getting Back To Basics Means Understanding Your Business
Issue: Vol. 56, No. 3, March 2016
When in doubt, I like to return to first principles. I revisit the most basic foundational element of the subject in question... by Hank Schlesinger
Author: Hank Schlesinger

Stop Worrying And Start Managing Innovation
Issue: Vol. 56, No. 2, February 2016
Innovation is a concept we hold in high esteem in the abstract, but it is feared in the real world. This is particularly true in business in which many believe the status quo will carry them through to next week, next quarter and maybe even into retirement... by Hank Schlesinger
Author: Hank Schlesinger

Millennials Represent Unprecedented Opportunity, But Capturing Their Attention Can Be Problematic
Issue: Vol. 56, No. 1, January 2016
If you run a family entertainment center, service street locations or otherwise cater to the young generation, then congratulations, you lucky so-and-so... by Hank Schlesinger
Author: Hank Schlesinger

2016 May Be Year Of Social Media And Mobile Apps; Can Operators Meet The Challenge Of Engagement?
Issue: Vol. 55, No. 12, December 2015
The approach of the winter solstice traditionally is the time to look at the year ahead. If we are to believe the tech gurus, 2016 will be the year of mobile apps and social media. This is no surprise, you may say; the new year will bring more of the same, or a lot more of the same... by Hank Schlesinger
Author: Hank Schlesinger

Politics, Business, And What We Can Learn From Both
Issue: Vol. 55, No. 11, November 2015
There can be little doubt that we're heading into the political season. The rhetoric is hot and political consultants who have memorized each state's districts are weirdly cool. It's difficult to escape the sound bites, speeches and photo ops... by Hank Schlesinger
Author: Hank Schlesinger

Is That An Apple In Your Pocket? Or Are You Just Happy About The Future?
Issue: Vol. 55, No. 10, October 2015
There is an old saying among longtime techies that goes something like, "Technology alters every environment it enters." It's a happily simple concept, but hideously complex when viewed in real life. The changes brought about by technology range from barely perceptible to the unexpectedly seismic... by Hank Schlesinger
Author: Hank Schlesinger

Slow To Hire, Fast To Fire? Don't Get Kicked In The Assets
Issue: Vol. 55, No. 9, September 2015
A popular catchphrase propagated by business consultants over the past few years is, "Slow To Hire, Fast To Fire." It is an easy-to-remember rhyme scheme, so it must be true, right? Wrong... by Hank Schlesinger
Author: Hank Schlesinger

Ready Or Not, Here Comes A Higher Minimum Wage
Issue: Vol. 55, No. 8, August 2015
There is much wringing of hands in the business world about a rise in the minimum wage. The rhetoric has become heated, if not hysterical, in many business publications and blogs. But higher wages could bring greater returns to many small businesses... by Hank Schlesinger
Author: Hank Schlesinger

No Time Like The Present To Cash In On The Past's Popularity
Issue: Vol. 55, No. 6, June 2015
Coin-operated amusement devices are once again red hot. At no time since the Golden Age of Video Games have they occupied such a prominent place in pop culture and the public consciousness. Of course, many operators would argue with that premise, based on what they've been seeing in their cashboxes... by Hank Schlesinger
Author: Hank Schlesinger

More Social Media Hype (Longer Than 140 Characters)
Issue: Vol. 55, No. 5, May 2015
In speaking with operators over the past several months it has become obvious that too many are not effectively using social media. One operator with whom I spoke proudly proclaimed he regularly updated his Facebook page with new equipment. Well yes, that's a start. However, it is a start that falls far short of the minimum... by Hank Schlesinger
Author: Hank Schlesinger

Imagination Adds Value To Operation
Issue: Vol. 55, No. 4, April 2015
There is a lot of talk of what has become known as "value added" in the business press. Most often, it is used to describe an attribute that differentiates a product or company from its competition... by Hank Schlesinger
Author: Hank Schlesinger

A New Era Of Coin-Op Crime And Punishment
Issue: Vol. 55, No. 3, March 2015
Crime is down across the board according to the latest statistics from the Federal Bureau of Investigation. But anecdotal evidence shows a definite uptick in coin-op and vender crimes. ... by Hank Schlesinger
Author: Hank Schlesinger

What Happens In Davos, Doesn't Stay In Davos
Issue: Vol. 55, No. 2, February 2015
Amusement and music operators today have nearly all the pieces they need to play a central role in tomorrow's personally networked world. The tricky part will be to assemble those pieces into services so ubiquitous that they blend seamlessly into daily experience... by Hank Schlesinger
Author: Hank Schlesinger

The Deceptive Language Of Business, Taking On The Dreaded 'New Normal'
Issue: Vol. 55, No. 1, January 2015
We've all heard of "the new normal" over the past few years. All in all, it's an utterly useless phrase. It's arguably worse than its close relation the "paradigm shift." The brief alliterative catchphrase very strongly implies there is a "normal" when it comes to business, the economy and consumer tastes... by Hank Schlesinger
Author: Hank Schlesinger

Is Coin-Op Phoning It In?
Issue: Vol. 54, No. 12, December 2014
There are many things you can do with smartphones, but ignoring them is not an option for the coin-op industry... by Hank Schlesinger
Author: Hank Schlesinger

What Information Overload? Bring On The Big Data!
Issue: Vol. 54, No. 11, November 2014
Have you noticed that the once-overused phrase "information overload" has fallen out of favor? It's become unfashionable and outdated... by Hank Schlesinger
Author: Hank Schlesinger

Why Is It Here, And Where Is Bulk Vending Headed?
Issue: Vol. 54, No. 10, October 2014
In a recent conversation with a longtime bulk vending professional, we came to the same conclusion: The industry remains hunkered down. Large operations are seeking ever-greater efficiencies... by Hank Schlesinger
Author: Hank Schlesinger

Uncertainty In Bulk Vending's Brave New World
Issue: Vol. 54, No. 9, September 2014
Much has been written in the business press in recent years about how to manage change. Some companies pay lots of money for seminars on the topic. And clever guys in nice suits earn a good living thinking up apt analogies (there is still a market for snake oil)... by Hank Schlesinger
Author: Hank Schlesinger

Luck Is No Longer A Variable For Bulk Operators
Issue: Vol. 54, No. 8, August 2014
Not too long ago you could make a good profit in bulk vending simply by being lucky. Success only required basic arithmetic skills and the good fortune of being in the right place at the right time -- but that's no longer the case... by Hank Schlesinger
Author: Hank Schlesinger

Churn, Baby, Churn. Declining Dynamism In Larger Economy
Issue: Vol. 54, No. 6, June 2014
A recent Brookings Institute study suggests that the creation and failure rate of businesses in the U.S. is on a sustained decline. For more than 30 years, the number of businesses less than a year old has been falling... by Hank Schlesinger
Author: Hank Schlesinger

Lessons Learned From The Life Of The Mad Mogul Felix Dennis
Issue: Vol. 54, No. 7, July 2014
Felix Dennis, Dead at 67. That the majority of obituaries begin with a similar headline always struck me as a bit diminishing to the deceased. In the instance of Felix Dennis, it seems particularly inappropriate... by Hank Schlesinger
Author: Hank Schlesinger

Can Operators Cash In On Heavy Summer Traffic?
Issue: Vol. 54, No. 5, May 2014
This summer will be significant for bulk vending operators across the country. While the business pages report an improving economy, a large percentage of operators has yet to feel a positive impact... Hank Schlesinger
Author: Hank Schlesinger

Are Vendors Adapting Too Slowly To Changing Retail Landscape?
Issue: Vol. 54, No. 4, April 2014
It is no secret that retail is in the midst of a major transition. If the classic shopping mall is not dying, then it is certainly in some transformative stage. While traditional anchor stores fight for their lives against aggressive online retailers, mom-and-pops are facing the perils of a down economy... Hank Schlesinger
Author: Hank Schlesinger

The Dangers Of Binary Thinking In A Complex World
Issue: Vol. 54, No. 3, March 2014
I was out with a group of small business owners recently who were bemoaning the difficulty of doing business in New York City. Taxes, regulations and cutthroat competition are the major complaints. Of course, if you want access to a marketplace of eight million potential customers, those sound like petty obstacles | Hank Schlesinger
Author: Hank Schlesinger

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