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Articles
Vol. 47, No. 2, February 2007

Vending Features
Office Coffee Service Open Forum Probes Refreshment Service Trends
ORLANDO, FL — The role of professional office refreshment services in a fast-changing market was the topic for the always-popular OCS Open Forum panel-audience discussion at the National Automatic Merchandising Association National Expo here. Moderated by Steve Hyde of Newco Enterprises, the panel included Pete Doherty, Diedrich Coffee Inc.; Con Foley, Gold Cup Coffee (Tampa, FL); Jim Nelson, Everpure; and Tom Steuber, Associated Services (Oakland, CA). The session was introduced by Jim Dalley of Procter & Gamble, which sponsored the program...

Schlossberg Urges Vendors To Mirror Retail Strategies
ORLANDO, FL — The key to vending operators’ success — and ultimate survival — is to follow the lead of their retail competitors who are expertly attuned to what consumers seek and how to deliver it profitably, according to industry marketing pioneer Paul Schlossberg, D/FW Consulting (Goshen, NY). Addressing the vexed topic of developing a retail mindset in the vending industry, Schlossberg discussed “Which Comes First? The Customer or the Competition?” at NAMA’s 2006 National Expo here...

Music and Games Features
ASI Returns To Vegas For March 28-30 Run
LAS VEGAS — After two years in Chicago, the Amusement Showcase International returns to Las Vegas for its 2007 edition. Sponsored and produced by the American Amusement Machine Association, the show takes place Wednesday through Friday, March 28-30, at the Las Vegas Convention Center...

Club Lucky Seeks To Expand Tournament Programs And Establish Direct Purchase Option
Marcus Webb
TAMPA, FL — Club Lucky, a nationwide alliance of 17 respected operating companies, convened here on February 1 and 2 with executives of 10 top game and jukebox manufacturers, two equipment distributors, a prize merchandise supplier and a major financial services provider. The allied operators requested opportunities to be recognized by manufacturers and distributors as a national account with rights to buy product on a direct basis...

Merit, Rowe Appoint New Chief Executive
BENSALEM, PA — Michael Maas, a former executive of Microsoft and IBM, has been appointed president and chief executive officer of Merit Entertainment and Rowe International Corp., according to an announcement by Jeff Martin, a group president of Harbour Group, the St. Louis, MO-based investment company that owns both firms. Maas succeeds David Logan, who joined Merit as president in 2000...

Rowe Downloads V2.6 To AMI-Powered Jukeboxes; Expands Software Development Center In Chicago
GRAND RAPIDS, MI — Rowe International Corp. last month began deploying new system software to jukeboxes running on the AMI Entertainment Network. Dubbed Version 2.6, the upgrade features content screens enhancing the customer’s music selection experience and expanded diagnostic modules aiding the operator in several critical service tasks...

Bulk Vending
Operators And Suppliers Work To Establish Higher Vend Prices; New Products Are Key
U.S.A. — Pricing is a tricky matter in bulk vending. While industry experts agree that prices of premium encapsulated products should move from 50¢ to 75¢ or $1, implementation of this strategy is causing consternation among operators and suppliers alike...

Editorial: Vending
EDITORIAL: Interests, General And Special
Tim Sanford
As we listen to the news and try to establish the priorities we should assign to worrying about climate change, obesity, subsurface water depletion and the apparent international outbreak of bedbugs, we have been compelled to ponder a phenomenon about which we think too little has been said …by Tim Sanford

Editorial: Music and Games
EDITORIAL: From Edison To iPhone: Fun Trumps Technology
Marcus Webb
This year marks the 130th anniversary of recorded sound – It was 1877 when Thomas Edison patented his cylinder phonograph. Initially marketed as a businessman’s Dictaphone or an educational device, it failed commercially – at first. Twelve years later, San Francisco entrepreneur Louis Glass rolled out the Nickel In The Slot, which was history’s first coin-operated music playback machine and a simple adaptation of the Edison phonograph …by Marcus Webb

Upfront with the Publisher
UPFRONT: An Industry And World Undergoing Transformation
Alicia Lavay
I had the pleasure of attending the Amusement Trades Exhibition International in London, England at the end of January. Although I’d been able visit this show for 16 consecutive years, the distractions of business ownership forced me to skip the past two. Yes, I too am guilty of getting bogged down by the daily grind, and need to be reminded of why I am in business in the first place. The ATEI show was an excellent reminder …by Alicia Lavay-Kertes

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