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Vol. 49, No.3, March 2009

Vending Features
EVA Sets Agenda For 7th Annual EurOps Conference, March 26-27
Tim Sanford
The European Vending Association has announced the program for its upcoming EurOps 2009 Conference in Germany. The first was organized in 2003, and it has grown into a major annual event for operators in Europe...

FreshDirect Positions Vending As A Fine Dining Destination
Emily Jed
New York City professionals who can select from a glorious mosaic of cuisines served by upscale eateries along almost every street are opting to dine at their desks and savoring restaurant-quality entrees from a FreshDirect vending machine...

MAY MEETINGS: IL, IA And WI Vending Associations; OAMA Marks 50 Years
The vending associations and councils in Illinois, Iowa and Wisconsin team up to host a tri-state meeting... The Ohio Automatic Merchandising Association will celebrate a half-century of service to the vending industry at its annual meeting this year...

NAMA Seeks CSRS Participants; Aussie Wins Spring Expo Trip
NAMA will again feature a Corporate Social Responsibility Showcase at its Spring Expo and is calling for companies who want to share their sustainability efforts. CV Australia awards route driver trip to the trade show, which opens April 16...

NAMA Spring Trade Show Program Maps Changing Workplace World
Tim Sanford
The challenges and opportunities faced by operators in today's fast-changing environment will be examined at the National Automatic Merchandising Association's Spring Expo. It is set for the Mandalay Bay Convention Center here from April 14 through 17...

VENDING NEWS: New Lobbyists Take On NY Obesity Tax, Bottle Bill; MI Vendors Face Tax; Peanut Publicity; Betson Trade Show; Arkansas Council Meet.
The New York State Automatic Vending Association appoints new lobbying firm as the state budget vote draws near with two taxes on the table that threaten vending operators... NAMA advises Michigan industry members to oppose measure that would impose sales tax on all food and drinks sold through machines -- while exempting convenience stores...

Wurlitzer Folds U.S. And UK Branch Offices Into Regional Units
Deutsche Wurlitzer GmbH is relocating its enterprises in the U.S and the United Kingdom to regional facilities. It also is closing the existing branch offices in Gurnee, IL, and Didcot, Oxfordshire, England...

Music and Games Features
AMI Marks 100 Years As A Jukebox Pioneer
Nick Montano
AMI Entertainment Inc., a present-day leader in digital jukebox technology, is celebrating 100 years as a pioneer in the automatic music industry. The company's forerunner was founded in 1909 as the National Automatic Music Co., two decades before it became the Automatic Musical Instrument Co. AMI says it is marking its 100th anniversary on a high note...

ASI And Fun Expo Experience Declines Amid Faltering Economy
Nick Montano
The just-concluded Amusement Showcase International and collocated Fun Expo posted visitor declines in the face of a faltering global economy and travel restrictions by companies in all segments of the industry...

Kiosk Information Systems, Mix & Burn Add Self-Serve Music Downloading
Kiosk Information Systems Inc. has announced an agreement with Mix & Burn LLC (St. Paul, MN) under which KIS will offer patrons access to a content library for direct-to-device download...

TouchTunes, Victory Acquisition Corp. Announce Merger
TouchTunes Corp. announced that it has merged with Victory Acquisition Corp. in a transaction that includes 33 million shares of Victory stock and the assumption of $40 million in net debt...

UPDATE: IALEI Sheds More Light On Possible Merger
Marcus Webb
A merger of the family entertainment center association and the larger parks association would ultimately lead to IALEI's being absorbed into the FEC committee of IAAPA, said IALEI chairwoman Dorothy Lewis and immediate past-chairman Richard Sanfilippo...

Bulk Vending
NBVA Show Sets Stage For Renewed Association
Hank Schlesinger
The NBVA is hoping its annual convention and trade show in mid-April will not only prove strong in terms of attendance, but will also succeed in showcasing a newly revitalized trade organization...

President Acts To Stimulate The Nation's Small Businesses
Hank Schlesinger
President Obama's small-business stimulus package will attempt to lubricate the lending policies of banks receiving federal bailout money. The plan, announced on March 16, includes $730 million to immediately reduce small-business lending fees...

Vroom Taps Power-Up Energy To Distribute Energy Chews In Bulk
Emily Jed
Power-Up Energy said it has reached an agreement with Vroom Foods Inc. to become the exclusive U.S. distributor of Vroom’s Buzz Bite energy chews to the bulk vending industry...

Editorial: Music and Games
EDITORIAL: Information Deficit Disorder
Marcus Webb
It is an extremely odd fact that despite the flood of media, news and commentary that pummels Americans every day, we remain a dreadfully uninformed population. The amusement machine industry also suffers from Information Deficit Disorder... by Marcus Webb

Guest Columns
CUSTOMER RETENTION 101: Offering Added Value, Imaginative Services Can Increase Profit
by Allan Z. Gilbert
In the October 2006 issue of Vending Times I wrote an article entitled "Customer Retention 101" that outlined a program for convincing your locations not to jump ship. Unfortunately, difficult economic times bring out the worst in our competitors. Therefore, this might be a good time to revisit the topic, and maybe to come up with some new approaches... by Allan Z. Gilbert

VendItalia Redesigns Website In Advance Of 2010 Event
Tim Sanford
The organizers of VendItalia have redesigned the show's website and newsletter, building on the success of the 2008 event to prepare for the next one. The 2010 VendItalia is scheduled for April 28- May 1 at FieramilanoCity, the Milan fairgrounds...

Upfront with the Publisher
UPFRONT: Social Networking: What Does It Mean For Our Service Industries?
Alicia Lavay
Recently, after I joined Facebook, one of my contemporaries informed me that he and I are part of "Generation X" while our twentysomething colleagues belong to "Generation Y." I mentioned this to a twentysomething friend and colleague, who responded by... by Alicia Lavay-Kertes

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